In the post-pandemic world of hybrid offices and remote working the term ‘softphone’ has become far more common than it used to be. They’ve been around for a while, but if the term is new to you, then now might be a good time to find out more. So What is a Softphone? A softphone … Continued
Moving your phone system over to VoIP is a major company project. It should be treated the same way as moving your main office, or introducing any new company-wide system. There area number of ways you can manage the transition, and make life easier. Project managing is key, as is planning, research, and doing some … Continued
TelcoSwitch completes third acquisition of 2021, which will also enrich company’s offering to the SOHO/SME market TelcoSwitch, a leading software provider of unified communications and compliance solutions, has announced the acquisition of Scottish-based IP telephony provider and network operator SureVoIP. The deal will add new infrastructure to enhance TelcoSwitch’s status as an enterprise network carrier, … Continued
There can be few journeys in life as challenging as starting up your own business. It comes with a lot of promises, such as freedom and improved work-life balance. It also comes with a lot of rewards. The feeling of being in control of your own destiny, master of your own fate. No more clock-punching, … Continued
So – you’ve set up your business bank accounts. You’ve talked to your mentors and business coaches. You have your branding planned out, and your business cards are at the printers. However, there are a few other things you need to add in to make your recipe for a new business stand out from the … Continued
VoIP has made a lot of news in the past while, a lot of it caused by BT announcing preparations for switching us all over to it in a few years. It seems that everyone has an opinion on VoIP. Some are for, some against. The postman has an opinion. So does the guy down … Continued
You may have heard that BT is planning a big change for us all. The announcement that all traditional phone lines are going to be turned off in 2025 may panic some. But this article is here to tell you why it’s a good thing. Up until a few years ago, we used to think … Continued
If you look up ‘Hybrid’ you’ll get quite a few definitions. It generally means a mixture of two different things. But it has come to mean a way of organising a workforce. ‘Hybrid’ working has become increasingly common, in fact almost prevalent. A quick search for the term comes back with 6.6 billion results, more … Continued
Mobile phones are fantastic. They have revolutionised how we communicate, and how we live. It can help you find your way, it can help you find information. It can take a photo, or a video. You can watch films, or your favourite shows. You can stream, you can play games, you can listen to music. … Continued
Amongst the chatter, the tapping of keys on keyboards, and the muted conversations muffled by headsets, you can probably hear a Manager quietly sobbing, if you listen hard enough. The problems of running Call Centres, or anywhere tasked with making contact with customers over the phone, are diverse. How do you control a team working … Continued