3 Common Myths Around VoIP

VoIP has made a lot of news in the past while, a lot of it caused by BT announcing preparations for switching us all over to it in a few years. It seems that everyone has an opinion on VoIP. Some are for, some against. The postman has an opinion. So does the guy down … Continued


Switching Off Or Switching On?

You may have heard that BT is planning a big change for us all. The announcement that all traditional phone lines are going to be turned off in 2025 may panic some. But this article is here to tell you why it’s a good thing. Up until a few years ago, we used to think … Continued


Hybrid Working – Do You Have A Choice?

If you look up ‘Hybrid’ you’ll get quite a few definitions. It generally means a mixture of two different things. But it has come to mean a way of organising a workforce. ‘Hybrid’ working has become increasingly common, in fact almost prevalent. A quick search for the term comes back with 6.6 billion results, more … Continued



Calling All Call Centres

Amongst the chatter, the tapping of keys on keyboards, and the muted conversations muffled by headsets, you can probably hear a Manager quietly sobbing, if you listen hard enough. The problems of running Call Centres, or anywhere tasked with making contact with customers over the phone, are diverse. How do you control a team working … Continued


More Contact, More Contactable

Social pressures sometimes hit us like a wave, and then recede. Like fashions, slogans or celebrity marriages, they drift away from our collective conscious like the tide receding. But sometimes, these things hit like a tsunami, and are here to stay. Some things hit us with such force they become permanent fixtures in our society. … Continued


VDSL2 FTTC and the Home Office – A How To Guide

With so many of us now classified as home workers or SOHO workers, the balance of remote workers to standard office workers seems to be shifting irrevocably. In fact, it seems like the shift is going to be permanent, with many UK firms closing their physical offices altogether. According to some sources, landlords are predicting … Continued


SureVoIP and Microsoft Teams

Dear all, Sorry for being so quiet! We’ve been working hard on adding new things to SureVoIP. It therefore gives me great pleasure to announce that we now have the ability for all SureVoIP Products and Services to be used with Microsoft Teams. What does that mean? Well, you can continue to use your existing … Continued


Getting To Know The Phone On Your Desk

It’s fair to say that we are all experiencing very changed days. Many, if not most of us, are now working from home, away from the office environment we’ve become used to. Rather than having our desks, phones and computers as we normally have, monitors are now sitting on stacks of books and desk phones … Continued


ITSPA Awards 2020 Finalists

ITSPA have announced the Finalists for the 2020 awards, and we’re delighted to be on the list! ITSPA make a great contribution to IP telecoms. We’re up for awards in the following categories: BEST INFRASTRUCTURE BEST ITSP – SMALL ENTERPRISE BEST SOHO ITSP As industry overseer, they issue guidelines, uphold legislation, and assist with complaints. … Continued