Three Ways To Make BYOD Work For You

Is BYOD a real thing? If so, what is it?

We have been reading more and more articles which mention BYOD (Bring Your Own Device). So we thought now would be a good time to examine this topic in more detail. What is it, what does it all mean, and what difference will it make to your decision-making process when considering VoIP?

Some hardware choices can be very restrictive for users. Not everyone wants a phone on their desk. Not everyone has a desk.

At a time when most employees attend their workplace with their own communication device already on them, is there a case to be made for companies ‘outsourcing’ employee communications to the employees themselves?

This raises a number of questions. Firstly, will the employees like this idea? Second, does it allow the functionality and flexibility the company requires in order to operate as usual? And lastly, are there any employee safety issues regarding customers now knowing employee’s personal phone numbers?

There are two options SureVoIP® can offer as a better solution to the problem. One is to use Hosted VoIP with softphone apps running on smartphones. The other is a dedicated company SIM card.

A ‘soft phone‘ is an app which runs on your smartphone, tablet or desktop PC. This effectively means that the app has become a virtual device, operating in the same way as a standard phone attached to your larger phone system.

When hooked to a company-wide VoIP set up, employee’s phones behave just as if they were a standard device running from a company-wide telecoms set up. Users can pick up and transfer calls. Customers calling you get the same experience as they do phoning you on a traditional phone system. Your company Music on Hold, for instance, will play as normal. The customer will experience a phone call to your company, with no indication that the staff member in question is not using an ordinary desk phone sitting in one of your offices.

A company SIM card uses an existing mobile (or a newly bought one) and replaces the standard SIM with a company issued one. As an MVNO (Mobile Virtual Network Operator) our SIM Card Only Plans work with all available networks to ensure you always receive a signal. You no longer need to be tied to one of the big players. No matter where you are in the world, your SureVoIP® SIM will keep you in touch. When in the UK, it uses EE, O2 and Vodafone.

Businesses can then use mobile phones as part of an overall telecoms set up. The advantages are a vastly increased capability to stay in contact with staff in an easy, cost-effective way.

Companies with a lot of staff working overseas will find this a particularly attractive option.

We can also help with a third way to interpret ‘Bring Your Own Device’.

Many companies will have been through setting up a VoIP service before. After all, considering the cost savings and added features, it has to be an interesting option for most companies.

If you have existing VoIP-ready hardware, then this can be ‘adopted’ by any capable Provider. When done by SureVoIP®, this process involves automatically pushing end user configurations and settings to the phone, so there is no need to prepare the device to work as it should when integrating into the overall company-wide phone system.

Users do not have to spend hours fiddling with menus and buttons to set the phone up. IT departments are not flooded with calls which they don’t have the training or experience to help with. And the company benefits from an improved implementation time-frame, with less hassle and staff time lost.

So – to run through the whole Bring Your Own Device scenario:
1) There are many ways to utilise a BYOD approach to work for your company

2) Most VoIP Providers will be able to offer at least one option to facilitate this

3) The three most common ways are listed here.

If you are considering a ‘BYOD’ transition to a VoIP Provider, and wish to discuss which of the three options might work best for you, or to discuss your options in more detail, just get in touch.

The Impact Of Shifting From A Traditional Retail Model

Few can have failed to notice the impact the internet has had on the traditional retail model. If you had missed it, then your local High street clearly reflects the changes.

Declining footfall, rising costs, and more consumer choice have sounded a death knell for many traditional high street shops. They are simply unable to compete with a competitor with much lower business costs, which would offer more choice and better pricing.

The advent of many new technologies and solutions provide a vista of alternate operating models.

‘Just in time’ stock ordering, outsourced supply and delivery, online purchasing and ordering have all changed the retail environment. And there is no way back – the genie won’t go back in the bottle.

Within this retail model, the business’s online presence is all important. Branding, social media, email marketing and attention-grabbing home pages have now replaced the traditional store.

The general buying public is now far less likely to be impressed with an upmarket decor (if they even see it in the first place), and more likely to be impressed with a facebook advert or informative, colourful PDF.

However, just as one door closes, so another one opens.

As the change has affected shops adversely, so it has given a boost to smaller retailers.

Setting up and maintaining a website, administering stock and deliveries, and undertaking marketing make it easy and cost-effective to launch a brand.

The only expenses required are connectivity, telecoms, and paying brand and website consultants.

You can also develop this new model even further. Not just your customer-facing presence can be remote or ‘just in time’, so also your entire business can be.

Thanks to VoIP, office workers don’t need to be in the office at all. They can work from home, answering customer calls, playing company messages and displaying your company phone number, just as if they were in the office.

Not only do you need a shop any more, you don’t need an office either! To find out more about how VoIP can help your business, just get in touch.

How To Select The Perfect VoIP Phone

VoIP DeskphoneBuying VoIP hardware for your business telecoms system can be a nerve racking experience.

In fact, it combines two confusing unknowns for most of us – computers, and VoIP. Most consumers find themselves quickly drowning in a sea of acronyms.

From SIP, DDI and PBX, it is very easy to get caught in a world where the IT literate know what’s happening, and the rest of us are lost.

If you have a VoIP system, and a VOIP provider which supplies your phone system, then supplying hardware should be a good test of the service they provide.

The benefits of using a regular, trusted supplier is that any doubts over the providence of hardware is (or should be) removed. You know the hardware is genuine, and you receive the manufacturer’s warranty.

It is the same as making any other purchase. Would you be happier buying a Rolex in a jewellers, or from an ebay shop? The problem is the same – you don’t know where the item has come from, if it will work or even if it is genuine.

The next part of the puzzle is to narrow down your requirements – what exactly do you need your phones to do?

Do you have multiple phone calls to direct and multiple users to keep track of, or do you receive fewer calls, going to one or two users? Do you need to walk about as part of your job role, or are you situated at a desk? All these things will influence your hardware choice.

One of the best features of working with a trusted VoIP Provider is that they should be able to advise in situations like this. Any Provider who you are paying for a service, or in fact any decent Provider who you are discussing a service with, should be able to offer guidance on the best hardware for you based on your requirements.

A really good Provider will even be able to supply your hardware, and preconfigure it with your user settings so it will work as a functioning part of your phone system as soon as it arrives!

As you can see, there are a number of advantages of working with a trustworthy VoIP Provider when sorting out your telecoms hardware.

Have a look at our online store to see the hardware we can supply
Get in touch if you want us to help you select your perfect hardware

The SureVoIP® SIM Card Only Plan – A SIM That Works With Any Network

SureVoIP Mobile SIMYou may have missed our Social Media posts where we have been shouting about our new SIM Card Only Plan, so here is your chance to find out more.

Our SIM Card Only Plans work with all available networks to ensure you always receive a signal. You no longer need to be tied to one of the big players. No matter where you are in the world, your SureVoIP® SIM will keep you in touch. When in the UK, it will use EE, O2 and Vodafone.

Businesses can then use their mobile as part of an overall telecoms set up. The advantages are a vastly increased capability to stay in contact with staff in an easy, cost-effective way.

Companies with a lot of staff working overseas will find this a particularly attractive option.

The other big advantage of a SureVoIP® SIM card is the ability to stay in touch no matter what the mobile coverage is like. No matter where you are, as long as you can receive a mobile signal, your SureVoIP® service will work.

Effectively, your mobile will roam between the major Providers, always finding a way for you to communicate. As long as there is a mobile signal available, your SureVoIP® SIM will work.

Users will be able to transfer an existing number. You don’t need to lose your mobile number, just port (transfer) it over, and keep using it as you always have. No need for people to forget you, or to get in touch with everyone to update them with a new number.

There has been a lot of interest gathering round the subject of MVNOs (or Mobile Virtual Network Operators).

The benefit of the new MVNOs is that the market opens up considerably, giving consumers more choice.

Light MVNOs control some provisions and services, and provide their own technical support. They can control marketing and aspects of support, but don’t have their own infrastructure, limiting their technical abilities.

Full MVNOs operate along different lines. They only need to access the mobile network, and handle the rest of the service provision themselves. They can control more technical aspects of the service, offering differentiating factors such as data usage and customer control.

SureVoIP® is a Full MVNO. We control billing, can port in (or transfer) existing numbers, and perform provisioning for new users. In essence, this means we have full control over all aspects of billing, contract terms and packages, and plans.

We offer full control over how your SIM works, right down to whether it delivers data or not. If you need to control a multiple end user set up using company mobiles, or deploy end users anywhere who use a company mobile, you will have full control at the highest level. You will be able to control the features that end users can access. Want your end users to have calls but no internet access? Need to record calls for compliance purposes, or control end user caller ID? No problem, we can offer you that level of control.

If you have users operating in various countries round the world, you have the reassurance of a communications solution which works with you, and for you. Your SureVoIP® SIM Card Only Plan allows access across the globe, finding the best carrier for your call.

As a Full MVNO, SureVoIP® is able to enhance this product. The feature list is set to expand as we bring our own unique innovative expertise to develop the MVNO sector.

There is a lot more to come with this product. Register your interest here – and take advantage of our great early sign up rates, bundles and packages.