Our History As Told To The FreeSWITCH Team

Join us as we talk to Michael Mavroudis as part of the ClueCon weekly broadcast. See the whole broadcast at https://youtu.be/uIs9n23BMdo on the YouTube FreeSWITCH channel.

Our Founder and MD, Gavin Henry, starts his informative talk with a run-down of SureVoIP’s history, and gives the background to our story.

Some the most salient points come across as the conversation starts with a discussion about the UK infrastructure, and moves onto common problems and issues for UK VoIP Providers. The discussion finishes by analysing our current situation, and outlining our plans for the future.

Starting with how he became involved with IT Consultancy, and then VoIP in particular, Gavin Henry runs through how we progressed from a 2 server set up, to owning and managing our own independent network.

Born from the Consultancy set up by Gavin and two others, SureVoIP® was born from his desire to deliver high quality VoIP communications.

Starting with just a two server set up, we progressed to the one currently under-pinning our service today. SureVoIP® runs its own MPLS-enabled network, allowing it to remain independent, and to retain control and quality.

All equipment is doubly redundant, with peering to an extensive network of partners. SureVoIP® is a member of LINX, LONAP, IXScotland and IXManchester.

This means our connectivity customers have their traffic brought straight to our network, bypassing the public internet. If they take VoIP from us, then this receives priority, ensuring their phone calls are of the highest possible quality.

Having taken the time to build a resilient network suitable for delivering a genuine, business-critical service, SureVoIP® then started a long journey to build relationships with the big national players.

Working inconjunction with Ofcom and BT, we established our call routing, and negotiated the legislation involved.

What this means in practise is that SureVoIP® has moved up the food chain. We are now communicating with BT on a regulated level, discussing projects and contracts as equals.

From there on, it was the journey of developing and continually improving our services to our customers.

The most recent part of our journey is our move into mobile SIM cards.

With a SureVoIP® SIM card, users have the advantage of a fully free roaming SIM card, that will work with any of the main providers. No need to change SIM, swap phones, or miss calls when travelling. If (and when) the provider loses service, then your SureVoIP® SIM will switch to another Provider automatically.

The SIM card will operate as part of an overall VoIP system, so if you have a service with us then we can carry over many features to work with your mobile. This is predicted to be most beneficial to companies and corporations with large numbers of staff working out the office. Large staff deployments who requiring to communicate with the office or other staff members will benefit from using SureVoIP® SIMs.

The importance of Perl at SureVoIP and why you should help all Open Source projects

At SureVoIP we use Perl for so many things that it forms a major part of our success. It is in fact critical for us. That is why we became a Gold Sponsor for the Perl QA Hackathon.

What is the Perl QA Hackathon?

A free of charge coding workshop for people involved in Quality Assurance, testing, packaging, CPAN, and other projects related to quality assurance. The workshop is not necessarily exclusive to Perl projects, however, many of the attendees will be planning to work on projects that have a direct benefit to the Perl language.

This year’s Hackathon will be held at the The Rugby Hotel in Rugby, UK from April 21-24.

We use the language, various modules and projects powered by Perl for the following:

 

In summary, if you’re a business or user that thinks phenomenal software projects like Perl and Open Source Software in general is free (quoted from this page):

Thus, “free software” is a matter of liberty, not price. To understand the concept, you should think of “free” as in “free speech,” not as in “free beer”. We sometimes call it “libre software” to show we do not mean it is gratis.

then you need to understand that in fact all Open Source projects need to receive funding from somewhere. That “somewhere” should be you too! 🙂

Please help any project you use by donating to them.

Thanks,

Gavin.

Linux and VoIP Support Assistant Job, Aberdeen

SureVoIP is looking for more people to join their fun-loving but hard-working team. You’ll be working on a wide range of Open Source technologies and providing a level of support to their clients that leads them to make comments such as, “Superb advice and excellent, friendly service from people who really care.”

Please see the following for more details:

Linux and VoIP Support Assistant Job, Aberdeen

No agencies please.

Attended Transfer – Letter A in [A-Z0-9] of VoIP

Hi All,

Today we’re starting a new series of blog posts covering terms and features of SureVoIP products and services (and VoIP in general), going through the whole alphabet and numbers 0 to 9 (geeky reference to regular expressions in programming).

We may do a few days of the same letter or number if we think there are so many to cover! So, here we go:

Attended Transfer

An attended transfer is when you consult with the person you are transferring the call to before completing the transfer. This allows you to inform the person of who the caller is, and determine if they can take the call.

To transfer a call that is currently active, press the transfer button on your phone, then dial the extension you are transferring to. The target extension will ring. Once the target extension picks up, you can consult whether the target extension wishes to take the caller.

To complete the transfer, press transfer again.

If the person at the target extension does not with to take the call, press the cancel button. The original caller may still be on hold, to retrieve the call, press resume (Some phones may need you to press the Line 1 button).

On phones that do not have a transfer button simply dial *1 instead.

Some phones may say Xfer or TRAN instead of Transfer or have an icon showing a phone with the receiver lifted and an arrow pointing away. Refer to your phone manual if you are unsure.

You can also find this on our Hosted VoIP Reference Guide.

Thanks,

Gavin.

Linux and VoIP Support Assistant Job, Aberdeen

SureVoIP is looking for people to join their fun-loving but hard-working team. You’ll be working on a wide range of Open Source technologies and providing a level of support to their clients that leads them to make comments such as, “Superb advice and excellent, friendly service from people who really care.”

Please see the following for more details:

Linux and VoIP Support Assistant Job, Aberdeen.

No agencies please.

SureVoIP API major components open sourced

Hi all,

Today we are making various pieces of software on our GitHub account Open Source. This includes an OAuth 2 framework for the Catalyst Perl MVC framework and all the components used to make our WebHooks for push based event notifications. Here’s the full list:

 

In most of the README’s you’ll see:

SPONSORSHIP

This module exists due to the wonderful people at Suretec Systems Ltd.

<http://www.suretecsystems.com/> who sponsored it’s development for its

VoIP division called SureVoIP <http://www.surevoip.co.uk/> for use with

the SureVoIP API

<http://www.surevoip.co.uk/support/wiki/api_documentation>

This shows our commitment, as always, to giving back to the open source community.

Lastly, here’s an overview of what you can do with the SureVoIP API:

  • have your accounting software download all your invoices
  • list all your companies calls
  • send text messages and faxes
  • manage all your telephone numbers
  • provide a customer portal on your own site (white label)
  • integrate with other applications that you use
  • create your own customers using your partner account
  • order new telephone numbers
  • get out of credit alerts via the push based event notification framework
  • use OAuth 2.0 for allowing 3rd party Apps access to your account
  • be 100% self-sufficient
  • create telephone calls (good for click-to-call)
  • much more….

 

We’re in the process of creating the Developer sign up pages on our site so that you can register an app and we’ll also have an App gallery to list your wonderful creations! Demo and live apps are coming.

Thanks,

Gavin.