Providing the Right Tools

If you are an employer, then you have an obligation to ensure that you take employee requirements seriously. Health & Safety, risk and hazard control, drinking water. The list of things to keep on top of varies according to work environment, and can be daunting. Anything which relates to employee safety must be treated as a priority, and second to this comes anything which affects productivity.

After all, you can’t have workers in an environment that isn’t safe. And if your workers can’t be productive, then you will suffer an impact on your business.

Employees need the appropriate tools to perform their tasks effectively. if you haven’t provided the right tools, then you are responsible for the employees lack of performance.

Technical staff need tools. Admin staff need calculators. Front of house staff need uniforms.

But have you considered communications? What tools do your employees need to communicate effectively with customers? Can customers reach the right person quickly and easily? Can your employees reach customers? What experience do your customers receive when interacting with your company?

All staff will require functioning communications, and all your customers will need a method of getting in touch.

This is particularly relevant to companies which offer remote working as an option for employees. Does a remote worker have the necessary tools to do their job? What do you have to supply? Are you responsible for their communications, or are they?

If someone is working remotely then you have to give them the correct tools. They will need a deskphone, a phone line, and phone number (at the very least). It would be unfair to request staff to use their own. Apart from this causing them an expense, it also carries some serious implications regarding worker security. Staff may have to reveal their own personal phone number, for instance, which brings security concerns.

So how do you tackle providing the right tools to your employees?

When it comes to communication, a VoIP system can help. You can supply your remote workers with a stand alone work phone set up. They can have a deskphone, and a direct dial phone number, just like an office-based employee. There is no reason why a remote worker should have a different set up to an office worker.

If you have music on hold, or recorded messages, then these will play as normal. The employee can transfer calls to colleagues,and have calls transferred to them. In short, you have extended your company telecoms to include the employee’s location.

You can also offer the employee a range of solutions. They can use a deskphone, or a softphone running on their PC. A softphone is essentially a piece of software running on your PC that allows you to make and receive calls over a VoIP system. You can also have a softphone to run on your smartphone, or on a tablet.

For workers or work teams using mobiles, there is also the option of a business-grade mobile SIM. The SureVoIP SIM offers a scalable solution to those managing mobile SIMs for business and enterprise.

Provide the right tools to do the job.

Get in touch to discuss any of the above
Our Hosted VoIP options
Our Softphone options
Our Mobile SIM options

Phone Numbers – Do We Still Need Them?

Phone Numbers – Do We Still Need Them?

In an era of smart phones, social media and instant messaging apps, is there still a place for the traditional phone number?

It sounds like a daft question, but it is actually very relevant to today’s communications.

The way people are phoning has changed since the Post Office set up the phone system in the UK in 1912. The system for area codes was set up in the 50’s.

Quite a lot has changed since then! Trilby hats are no longer fashionable, and neither are Teddy Boys.

It’s no wonder that the way we use our phones has changed.

In 1969, the mobile was undreamed of. Neil Armstrong had famously landed on the Moon using less powerful computers than we now have in a watch. Now we have watches that synch automatically with your smartphone. You can speak to a small box and have it order your shopping, or play music.

The traditional phone number has fallen a bit behind. Set up in the fifties, it is designed to identify the geographic location of the number, and reach an individual or company.

You may not realise that your area code for your landline may contain a location identifier. The second and third digits often match the first and second letters of the town or city (for instance, for Aberdeen, the area code 01224 contains ‘2’ and ‘2’ as the second and third digits, corresponding to ‘A’ and ‘B’ on the alphanumeric phone keypad).

But changes in technology mean that such geographic identifiers are unnecessary.

In fact, many younger people no longer what an area code or what it is for. It is becoming unnecessary to even dial numbers, as our smart phones now serve as a contact directory, storing numbers we need and dialling with a single click.

The changes are set to continue. BT is discussing moving the whole phone system in the UK from wires to the internet. This will effectively change the requirements for the UK numbering system.

As you will probably know (as you are reading our blog), it is becoming increasingly common for calls to be made and received using the internet just now, as more and more people adopt VoIP.

Get in touch to discuss your options or find out more

See more on this topic on the Ofcom website

Changing Needs Of Enterprise Telecoms

The face of the telecoms industry in the UK is changing fast. You would be forgiven for being lost at just what functionality can be offered, the different devices which are available, and the possibilities now available for corporate communications.

Larger companies can face some unique challenges when it comes to managing their approach to telecoms.

1) How should the company approach these problems at a policy level?

2) How will this policy be implemented?

3) How will the organisation control telecoms on an ongoing basis?

4) What challenges need to be faced?

The evolution of VoIP has opened a number of new avenues which can make life easier. There are now more ways than ever that a company can utilise technology to add to its communications set up.

Do you support remote workers effectively? Does your company telecoms set up work for customers and your brand in the case of remote workers?

Remote workers can now be added to your overall company phone system using VoIP. As long as the worker has an internet connection then they will be able to communicate as if they were in your main office. Your company IVR Menu, music on hold, and recorded messages will all play as if your customer had called your main switchboard. There is no need to have people using their own phone and explaining to people why their number is showing as different. The remote worker will be able to transfer calls to colleagues, pick up unanswered calls, and receive company voicemails.

As well as consolidating your company branding it also protects staff. Privacy and safety is protected as customers don’t phone worker’s home phone or mobile.

This is an important point as companies have a duty of care to provide a safe working environment.

You should also consider if you have an obligation to support remote workers – is it fair to ask them to pay bills, and incur expenses as part of their official duties?

Do you have to manage large numbers of staff overseas using company mobile phones? If so, does your telecoms set up give you the control and level of service you require?

Another aspect comes into play when you have teams in other countries. If they are using their own mobiles then you can have a situation reminiscent of the one above. Workers phones don’t represent your company. The workers own mobile is being used for official company business. Your company has limited control over the whole set up.

Managing telecoms for a whole department can be a nightmare, never mind a department which is working overseas. Larger organisations are now seeking a way in which they can efficiently manage and implement a solution over mobiles which works at an organisation and an end-user level.

The company needs to control aspects of this service, for instance whether employees will be able to use the phone over the internet, or make and receive certain calls.

Billing and payment must be considered, as must the company’s response if an employee leaves.

Even considering only these factors, it is easy to see how the situation could become unmanageable.

Exactly how does a corporation enforce a policy over remote devices, especially when those devices are located in another country?

The company must be able to implement whatever policy is put in place. This requires a flexible, technically advanced Provider, who is capable of understanding and fully utilising the advantages offered by new technology.

Just as VoIP changed the face of telecoms, so the mobile phone market is being revolutionised by MVNOs (Mobile Virtual Network Operators).

An MVNO can offer a technically advanced, more cost effective communications alternative to one of the ‘Big 3’ Providers.

Corporations switching to use an MVNO can then benefit from different, more bespoke services, set up by a smaller, more responsive Operator.

More on our MVNO offering

More on our VoIP offerings

The Impact Of Shifting From A Traditional Retail Model

Few can have failed to notice the impact the internet has had on the traditional retail model. If you had missed it, then your local High street clearly reflects the changes.

Declining footfall, rising costs, and more consumer choice have sounded a death knell for many traditional high street shops. They are simply unable to compete with a competitor with much lower business costs, which would offer more choice and better pricing.

The advent of many new technologies and solutions provide a vista of alternate operating models.

‘Just in time’ stock ordering, outsourced supply and delivery, online purchasing and ordering have all changed the retail environment. And there is no way back – the genie won’t go back in the bottle.

Within this retail model, the business’s online presence is all important. Branding, social media, email marketing and attention-grabbing home pages have now replaced the traditional store.

The general buying public is now far less likely to be impressed with an upmarket decor (if they even see it in the first place), and more likely to be impressed with a facebook advert or informative, colourful PDF.

However, just as one door closes, so another one opens.

As the change has affected shops adversely, so it has given a boost to smaller retailers.

Setting up and maintaining a website, administering stock and deliveries, and undertaking marketing make it easy and cost-effective to launch a brand.

The only expenses required are connectivity, telecoms, and paying brand and website consultants.

You can also develop this new model even further. Not just your customer-facing presence can be remote or ‘just in time’, so also your entire business can be.

Thanks to VoIP, office workers don’t need to be in the office at all. They can work from home, answering customer calls, playing company messages and displaying your company phone number, just as if they were in the office.

Not only do you need a shop any more, you don’t need an office either! To find out more about how VoIP can help your business, just get in touch.

VoIP Phones – What To Consider And What Are Your Options

As more and more people are moving to consider VoIP, we decided to discuss another aspect of your telecoms. The phone itself.

Some people are used to technology and like to explore hardware, pressing all the buttons and playing with the functions. Others are completely lost, staring at the flashing LED lights like a rabbit staring into headlights.

Don’t worry – there is a VoIP phone to suit all levels of IT literacy, budget and requirements.

A key point to consider is this – what will you actually need your phone to do? There is a big difference between the needs of a receptionist, and an average user, for instance. The Receptionist will be handling a large volume of calls, will possibly need her hands free, and will almost definitely need a additional phone module to increase her phone display and functionality.

Obviously, there is no need for all your users to have this range of equipment. Not all will benefit from a headset, or automatic call answering/ ending module. But some may benefit from some features built in to desk phones.

Let’s take this as an opportunity to clarify some points. A VoIP phone is also known as a SIP phone. SIP is the protocol which underpins VoIP phone hardware, and means that all devices from various manufacturers will work together.

Things like Call Recording, Call Forwarding and Conference Calling are all part of a Hosted VoIP system, so are not performed by your handset. Functions like this are set up by your VoIP Provider, either as part of your package or as an additional cost.

Things like Call Transferring, Busy Light Field (coloured LED on phone indicating whether a colleague is available or on a call) or your personal Phonebook/ Directory are all functions of the handset itself. Your VoIP provider should be able to offer advice or assistance with things like this, but the actual phone itself is where any changes will have to be made.

The next thing to bear in mind is configuration. Configuring your phones for end users is an important and often over-looked point. In a multiple user system, typical for any business, call routing and other functions will need to be configured to match the overall business requirements. It is important to bear in mind that, if your VoIP Provider can not provide this function, then you will need to enter these settings yourself.

Another over-looked point are updates. As you are probably aware, pretty much all software and devices these days require updating when manufacturers roll out security updates and issue fixes. Bear in mind that, if your Provider isn’t going to perform this for you, then you will have to do this yourself.

So – we’ve touched on the phone basics, and some things to bear in mind. The next point to consider is which device will suit your needs best.

There are a range of phones and phone types available. If you spend your time having to move from place to place, for instance checking stock or working at different desks, then a DECT phone could suit you best. Just like a ‘walk about’ home phone, a VoIP DECT phone consists of a handset which links wirelessly to a base station. There are no cables to connect you, so you are free to walk, move, stretch, or do anything else you have to.

Next on our list are Conference Phones. For those with meeting rooms, or who spend a lot of time on organised conference calls with colleagues, a dedicated Conference phone will be your best option. These phones are fantastic for picking up voices at a distance, making conversations clear and meaning you don’t need to make do with an ordinary phone on the hands free setting.

A Deskphone for VoIP will operate as the same as a traditional deskphone. A key pad, handset and connecting cable will be familiar to all, as will the ability to transfer, adjust the volume, and pick up calls for another extension.

The next option is a ‘soft phone’. This is an app which runs on your smartphone, tablet or desktop PC. This effectively means that the program has become a virtual device, operating in the same way as a standard phone attached to your larger phone system.

You can pick up and transfer calls. Customers calling you get the same experience as they do phoning you on a traditional phone system. Your company Music on Hold, for instance, will play as normal. The customer will experience a phone call to your company, with no indication that you are not in an office.

So – as you can see, there are a number of ways to connect to your phone system. You can have a traditional desk phone, a walkabout DECT phone, or a softphone app on your mobile, desktop or tablet!

The choice is yours.

To find out more about your options, just get in touch.

See more info on the deskphone options you have

See more on the DECT phone options

See more on the softphone options

The Importance Of Correct Equipment

As the internet becomes increasingly important in all aspects of our lives, so we find ourselves having to think ahead regarding hardware provision. It seems as if no sooner have you caught up than the game has moved on! There is no point now in providing for your requirements today – you need to be thinking further ahead.

This is particularly relevant when running a business. Your connectivity hardware is no longer safe to be left in the hands of free, proprietary equipment. The routers sent out as part of a home-based set up are not appropriate to a business environment. In fact, they could be potentially damaging.

There could be security issues, which aren’t being addressed. The hardware firmware could be lagging behind, leaving it unable to work with other equipment or settings. It might be impossible to alter any of these things. After all, the company aren’t making any money from supplying the equipment. Think of it this way – if you had given someone something for free and they came back to complain, would you be inclined to help?

At SureVoIP┬«, we are understandably focussed on VoIP. The issues experienced regarding a VoIP system range from Router settings blocking traffic altogether, to voice quality being detrimentally affected by hardware configuration which can’t be over-written.

Another problem we frequently encounter is handsets being exposed to the general internet, allowing hackers to exploit this equipment for fraudulent use. This is directly due to the Router being inadequately secure. Consumer-grade equipment is not designed to combat these threats.

This is one of the main differences between business-grade and consumer-grade equipment.

Internal settings can be set by the equipment supplier (eg a broadband provider). It is often the case that these settings are harmful in a business environment, particularly when using a VoIP system.

This is why we supply Draytek Routers from our online store, and advise all customers taking connectivity products from us to invest in a good quality, business-grade router. Drayetk are our first choice, as they are well made and designed with business use in mind.

As a supplier of true business-grade connectivity, we feel that Draytek support our offering well, and work with us to achieve a common goal. It can sometimes feel as is consumer-grade equipment is actively working against you!

In an environment where success or failure now relies on your internet connection, it isn’t an exageration to say that good quality internet Router is a valuable asset which you won’t regret buying, and a bad quality one is something you will regret on a daily basis!

For more info on internet, connectivity hardware, or any related questions, just get in touch. We’ll be happy to help.

Working Safely In The Big Freeze

We are all seeing the stories of snow covered roads, stranded motorists and people braving snow storms to get to the office.

These are all ordinary risks associated with living in the UK, where we get bad weather, freezing winds from the Arctic, and icy cold fronts blowing over from Siberia.

Or are they? Is it possible to run your business without taking these risks?

What would the knock-on effects be if you could guarantee your employee safety, make sure no-one is late to their desk, and that people don’t have to be sent home early due to blizzards?

If this sounds like an ideal solution, then you should consider a Hosted VoIP solution.

Due to the technical abilities of such a system, workers can be geographically located anywhere, and still work as if they were at their desk. As long as the employee in question has a good, stable internet connection, they can work for you from literally anywhere.

At times like this, many workers repeat the golden phrase – ‘working from home’. If you don’t have a VoIP system, then this is just a warming daydream, taunting you as you trudge through slush with shoes filling with ice water.

But if you do have a VoIP system, then suddenly other possibilities open up for you.

Not only do you have the ability to allow your workforce to work from anywhere, but you can allow this to become policy. You can hire remote workers, avoiding the need to supply desk, chair, utilities, security etc. Indeed, some companies now work entirely from disparate locations, without a physical office housing them all.

They transfer calls just as if they were in the office, phone out using the company number, and have the same company Music on Hold and auto-attendant menu for callers as the standard phone system.

Another factor to bear in mind is the company’s Duty of Care. No-one wants a staff member injured due to travelling to work, or travelling home at the end of the day. Allowing working from home removes that risk.

Working from home can increase productivity in general, increase your company’s growth potential, and increase staff safety.

It can also give you the edge over the competition. Remember, if a VoIP system puts you ahead of the curve, so you are also ahead of all your competitors. As they struggle with staff not attending, or taking time off to look after kids on snow days, or staff slipping on the ice and heading to hospital, so you are up and fully functional, answering customer phone calls without a ‘slip up’.

Contact us to put a VoIP service in place, for a competitive advantage and to increase staff safety.

Find The Right VoIP Provider For You in Three Easy Steps

Choosing a VoIP Provider requires some thought as to the end result you wish to achieve.

Having a clear idea in your mind as to what you actually want from your phone system helps to clarify the choices available from different Providers.

We work with many different companies from different stages of the VoIP-knowledge, from those who are completely new to VoIP, to those who have a history of using VoIP and are analysing prospective replacement services.

 

1) Draw A Map

It’s a good idea to start with the basics. Sit down with a piece of paper and draw out your phone system.

Map how you want customer calls to flow – who answers in the first instance? What happens to the call if it isn’t answered? Do you want all your staff to have a Direct Dial number, or do you want all calls to route through a central reception?

This will allow you to see your phone call routing at a glance, and should provide a good place to start mapping your ideal solution.

 

2) Start Wishing

Next – think about any additional features you might need or want. If you are signing up to a service with a minimum term contract, then have a think about a Wish List. It will be a better idea to engage with a new system that allows you these capabilities, rather than looking to change again to another Provider. Apart from the time and hassle, you could well lose out due to minimum contract terms or cancellation fees.

If, for instance, you like the idea of being able to Conference Call with customers, then it is better to have a service which gives this option. It will be much easier to request a feature be enabled, than switching Providers to one which can offer it.

If you have a clear idea of your requirements, then congratulations! After mapping out your call flow, and creating your Wish List, you should have a clearer idea of your wants and needs. If this is simple, or unlikely to change, then your search will be narrowed. You can restrict your list of possible Providers, and speed up the change process.

If you only have a rough idea of your requirements, then it may be an idea to factor in your Wish List. This way you will be covered if you decide to include any additional factors, or if you have to include anything in the future due to business requirements.

Preparation will allow you to smooth your transition from one Provider to another. If you are completely new to VoIP, then it is even more essential to do the thinking first.

 

3) Start Phoning

If a VoIP service will be completely new to your company, then phone round prospective Providers to open a dialogue with them.

A bit of research on the web will allow you to narrow down your list of prospects, bearing in mind your current and potential future requirements. Working with your list of Providers, you can cross-check with your Wish List and current requirements, and dismiss those you know aren’t suitable.

From there, you should call the list of Providers you have left. Open a discussion with them. Feel free to ask questions, and request their input. After all, they are the specialists. Any Provider worth the money should be able to not only answer questions but also provide input and insight you may not have considered.

Be wary of any Provider you can’t enter into discussions with. Any telecoms company who won’t actually use the phone when dealing with customers and potential customers should (quite rightly) crossed off.

 

Thinking Long Term

One possible solution is to select a Provider who supplies a modular solution. This allows users to purchase add on features as and when required. However, bear in mind the possible costs, particularly for any add on features. It is quite common for Providers to charge higher than expected costs for additional features. They know you are committed with your company phone system. They also know that you have to take their solution – you have no choice.

Another possible solution is to sign with a Provider who provides a comprehensive feature set. If the Provider in question has a full, feature-rich business-grade service, then you will be covered both for your needs and your future wants. Your basic requirements will be covered, as will your Wish List. The standard cost may be higher, after all businesses have to make money. However, you know that this price won’t increase, even if you request every single feature on offer.

The best way to determine your phone system requirements is to run with it for a while. Improvements can be incremental. Listen to customers and staff, and see where improvements can be made.

Just be sure you have the option to switch on features if you need them, and you have factored the price of these into your initial analysis. Also reassure yourself that the Provider in question is easy to contact, and knows their subject. If they were unhelpful, vague, or unwilling to listen to your specific situation, question using them. If they wouldn’t discuss your situation thoroughly, didn’t listen, or kept steering towards a solution you felt wasn’t right for you, cross them off your list.

If they wouldn’t even discuss things with you in a conversation, they shouldn’t have been on your list to begin with.

 

Contact us to discuss your situation with us in a proper, old fashioned phone call

 

If you are currently weighing up VoIP Providers, we have a useful Whitepaper that can help. It gives handy insider tips from our Technical Team. It gives background on the technology, some points to note, and a comparison table at the back for you to fill in with your potential supplier details.

Get in touch and we’ll be happy to send this to you.

 

 

 

 

 

How To Be in Two Places At The Same Time

Most people in a work environment know the feeling of wishing to be in two places at once.

It’s a busy day, the phone is going constantly and you haven’t even touched your emails.

Unfortunately, try as we might, we can’t quite help you with your work load. However, we can help you to be in two places at once!

If you work with a customer base abroad, then we can help you to ‘be’ in the country with your customers, as well as being in the UK.

Using one of our international numbers, your customers can call a local number which they recognise, and reach your phone system in the UK.

Having a local number, recognised by your customer base, lends reassurance, and a feeling of closeness, to your interactions.

If we reverse the situation for a second, how would you feel if you were evaluating suppliers, and one had a number in your local area, and the other had a number in a different country?

I think most of us would be happier with the supplier with the local number.

There are three main reasons why this works:

1) We are all happier inside our comfort zone, rather than outside it. Anything we have previous experience with gives a reassurance factor. in this case, the customer is experiencing a phone number area code which they have seen or used before. This increases the chances of them phoning you whilst they know or can see the number. Psychologists term this ‘Familiarity’.

2) The number will be easier to remember. As we have moved the number forward into the person’s consciousness, their mind starts the process of finding where the number is familiar from. This means the customer is more likely to be able to remember your number unaided. Psychologists term this part of the memory process ‘Recollection’.

3) The appearance of locality. A local supplier will be easier to contact, more responsive, and more likely to understand your wants and needs. From a simple, common sense viewpoint, it makes sense to choose the local guy. Placing yourself amongst the local competition gives you this advantage too.

So, as you can see, not only is it possible to appear somewhere and actually be somewhere else, from a customer communication point of view, it can be very beneficial to do so.

Make sure you are maximising your impact in your foreign markets.

We can supply a variety of international numbers, and we can often give you the city or area code of your choice.

If you operate abroad, get in touch to see how we can help.

Screaming Customers, Disputes and Confused Staff – How Call Recording Can Benefit You

VoIP opens more possibilities than using a ‘traditional’ phone system. One of these possibilities is the ability to record your calls with out the need for any special equipment or phone lines.

All users on our Fully Managed service, for instance, can have all calls recorded automatically by our system.

 

No hardware or specialist devices are required on site, no training or specialist staff will be required, and no specialist phone will need to be bought.

 

Our Fully Managed VoIP service can be set to record all your calls, both in and out, and all it takes is an email to our Technical Support team. That’s it!

 

No rushing to a hardware store, credit card in hand. No phoning round various suppliers to compare prices. No reading manuals, leaflets or instructions. And no visits to the local college or polytechnic to get yourself trained in IT hardware installation and maintenance.

 

Just a quick email, webchat or phone call.

 

If you request it at the start we will enable it from the day and time your service goes live. Every call, both in and out, recorded and saved in case you need it.*

 

Recording is useful for all customers who wish to reassure themselves against future disputes. In the unfortunate event that a dispute does arise with a customer, and the customer is claiming something has been promised but not been delivered, then the recording of the call can easily be sourced and listened to by management or senior staff. The issues moves from personal opinion into simple fact. The recording will not lie, and will give all involved a reliable reference point.

 

Equally, the recording will not get confused, misunderstand or jumble the facts as time goes on. It is an unfortunate fact that, in times of stress, people often become confused. If the person is a disappointed customer, they are likely to have twisted facts round in their head, and this is completely unintentional. It is simply human nature, we all find it hard to believe we have made a mistake, and when engaging in a dispute with a supplier it can be difficult to back down. So your irate customer can be difficult to calm down, and they may not wish to listen to your side of the story.

 

With a recording of the call, you are armed to give him the simple facts of the matter. It is no longer in doubt who said what, to whom, or why. Everything said can be listed to and reviewed. Your company may be right, or the customer may be right, but you will know the facts of the case.

 

Recordings can also be very useful when it comes to staff training. It can be difficult to take in advice, keep products and services in mind, and chat to a customer when you are a new start and everything is unfamiliar. Listening in on live calls can make people feel uncomfortable, and may make the new start nervous. But reviewing calls, when everyone is calmer and the employee can think more clearly, can prove far more advantageous. Remove the stress from the situation, and pass on clearly your expectations during a review session. Clearly explaining what you want them to do and say will be far more difficult when a live call is actually taking place. It will be easier, and prove more effective, when they are calmer and can think about what is being said, and react to advice being given.

 

Call recording is especially useful for those who work in the Legal or Finance sectors. These industries are very open to accusations of misleading advice, mis-selling or other unscrupulous practices.

 

It also means that Regulating Bodies can review what is being said by those in the industry to their customers. Whenever a complaint is raised by a member of the public regarding a company supplying financial advice, products or services, the Regulatory Body will ask to review all the calls which are relevant. In which case, they put themselves in the driver’s seat regarding assessing the situation. They no longer have to listen to two sides arguing about who said what and to whom. They can listen to the whole dialogue, and decide on the facts of the matter.

 

If you are a company operating in the Financial sector, then you are actually legally bound to use Call Recording. New legislation currently planned to come into force means these recordings must be kept for at least five years, and possibly seven.

 

If you are a Financial Services company, and wish to discuss our Additional Call Recording product, get in touch and we’ll be happy to help.

 

If you a company of any sort which wishes to use Call Recording to provide assurance in the event of possible customer dispute, start a conversation with us and we can discuss the many advantages we can offer, including the standard Call Recording our Fully Managed service offers.

 

 

*Our standard Call Recording gives three months, or 5 Gb of recordings, whichever occurs sooner.