Calling All Call Centres

Amongst the chatter, the tapping of keys on keyboards, and the muted conversations muffled by headsets, you can probably hear a Manager quietly sobbing, if you listen hard enough. The problems of running Call Centres, or anywhere tasked with making contact with customers over the phone, are diverse. How do you control a team working … Continued


More Contact, More Contactable

Social pressures sometimes hit us like a wave, and then recede. Like fashions, slogans or celebrity marriages, they drift away from our collective conscious like the tide receding. But sometimes, these things hit like a tsunami, and are here to stay. Some things hit us with such force they become permanent fixtures in our society. … Continued


VDSL2 FTTC and the Home Office – A How To Guide

With so many of us now classified as home workers or SOHO workers, the balance of remote workers to standard office workers seems to be shifting irrevocably. In fact, it seems like the shift is going to be permanent, with many UK firms closing their physical offices altogether. According to some sources, landlords are predicting … Continued



SureVoIP and Microsoft Teams

Dear all, Sorry for being so quiet! We’ve been working hard on adding new things to SureVoIP. It therefore gives me great pleasure to announce that we now have the ability for all SureVoIP Products and Services to be used with Microsoft Teams. What does that mean? Well, you can continue to use your existing … Continued


Help test the SureVoIP app

During the lockdown I’ve been keeping busy by building the new SureVoIP app. I’d like to get as much help as possible from our customers and Partners for testing. Those of you that are connected with me on LinkedIn will have seen the first glimpse two weeks ago and another glimpse of the bigger plan. … Continued


Finalist for “Best VoIP” at the ISPA Awards!

We’re a finalist for the ISPA Best VoIP category! ISPA Chair Andrew Glover, commented: “This year’s shortlisted ISPA Awards finalists demonstrate the high calibre and diversity of ISPs across the UK, who continue to drive growth and innovation across the internet industry. With broadband playing such an important role in keeping people connected during the … Continued


Make Working From Home Work for You

As the UK settles in to a nation-wide lockdown, now is a good time to take stock of your situation. The first fortnight is almost past, and we all have a better idea of what current events mean to us, and how we will personally get through. One thing comes across, we are all determined … Continued


ITSPA Awards 2020 Finalists

ITSPA have announced the Finalists for the 2020 awards, and we’re delighted to be on the list! ITSPA make a great contribution to IP telecoms. We’re up for awards in the following categories: BEST INFRASTRUCTURE BEST ITSP – SMALL ENTERPRISE BEST SOHO ITSP As industry overseer, they issue guidelines, uphold legislation, and assist with complaints. … Continued


Empty SureVoIP Office

Our physical office is now closed as the whole team works from home, just in time for last nights three week lockdown announcement. Business As Usual (almost) For us, it’s almost business as usual. We’ve been adjusting to not being able to discuss things over our desks and leaning more on the different tool sets … Continued