At SureVoIP we use Perl for so many things that it forms a major part of our success. It is in fact critical for us. That is why we became a Gold Sponsor for the Perl QA Hackathon.
What is the Perl QA Hackathon?
A free of charge coding workshop for people involved in Quality Assurance, testing, packaging, CPAN, and other projects related to quality assurance. The workshop is not necessarily exclusive to Perl projects, however, many of the attendees will be planning to work on projects that have a direct benefit to the Perl language.
This year’s Hackathon will be held at the The Rugby Hotel in Rugby, UK from April 21-24.
We use the language, various modules and projects powered by Perl for the following:
In summary, if you’re a business or user that thinks phenomenal software projects like Perl and Open Source Software in general is free (quoted from this page):
Thus, “free software” is a matter of liberty, not price. To understand the concept, you should think of “free” as in “free speech,” not as in “free beer”. We sometimes call it “libre software” to show we do not mean it is gratis.
then you need to understand that in fact all Open Source projects need to receive funding from somewhere. That “somewhere” should be you too! 🙂
Please help any project you use by donating to them.
Some of you will already know that currently SureVoIP rents servers in London and owns and co-locates some in Edinburgh. This is all about to change. Those of you that follow SureVoIP on Twitter and read the SureVoIP Blog or have chatted to me personally at GraniteExpo 2013 last month will already know all about this.
As of now we are an independent ISP, but more specifically an Internet Telephony Service Provider in our own right. We made our first test VoIP call last week across are new network. Here are the details and what you can expect this to bring to our SureVoIP Partners, your customer and our direct customers. This has been fully self-funded (and fully paid for outright) via your hard work which is now almost fully deployed:
- Juniper and Cisco based with an on site 4 hour response support SLA
- Full Out of Band management network
- RIPE LIR – https://stat.ripe.net/as199659
- IPv4 and IPv6 based using our directly assigned IP address allocations
- Based in Telehouse East – full rack and directly contracted with Telehouse
- Small PoP in Edinburgh which will be expanded once we join IXScotland
- Level3 Tier 1 provider for transit – directly contracted with Level3
- NTT Tier 1 provider for transit – directly contracted with NTT
- Members of LINX (London Internet Exchange) – Check the members page – https://www.linx.net/about/memberlist/letter/S
- Fluidata interconnect for full UK coverage in order to for us to provide internet connectivity which is VoIP optimised. This includes ADSL, FTTX, EFM, Leased lines, VPLS and MPLS services (we can start doing quotations for you now)
- Interconnect/peering with current ISP partners
- Interconnecting with BT Wholesale (via physical fibres) and existing carriers
- All on-net access meaning VoIP calls from our internet products do not cross the public internet
- Those of you that wish to host VoIP equipment with us and be physically connected, now can be
- SLA’s when using our own connectivity products
- New SIP security platform allowing fully encrypted SIP trunks (which is currently only available on hosted handset calls)
- IPv6 VoIP ability
- Broadband with no general internet access for security, allowing low cost VoIP optimised connectivity directly in to our platforms
- New dual services using SRV records and/or two IP addresses, no more Primary and Secondary
- Much more contracted control with less hops (try pinging/traceroute to 18.104.22.168-62 versus sip.surevoip.co.uk)
- Connected to the core of the UK internet
- Microsoft Lync compatible SIP trunks using new security platform (including Office365 Enterprise)
- Members of IXScotland Steering Committee
- New public access contacts platform available via our public LDAP servers – ldap.surevoip.co.uk – sync with LinkedIn, Google etc.
- New portal coming for billing with call packages, partner access, per customer tariffs and discount, nice invoices with call stats and graphs which is all driven by the SureVoIP API
- Partner access monitoring platform to monitor your customers IP networks and services
as well as all of above the following things are ongoing:
That’s a lot to digest and I’m sure you have tons of questions! We’ll keep you updated on the migration plans and new IP addresses too.
Lastly, don’t forget our opening hours for the Christmas period.
We have created a new Add On page to list add ons that use the SureVoIP API.
BETA – The first official addon from SureVoIP is the SureVoIP Browser Plugin which works on:
- Google Chrome
- Microsoft Internet Explorer
- Apple Safari
- Mozilla Firefox
It allows you to “Click to Call” any number on the page and send SMS messages.
You can find it on the Google Chrome App store under SureVoIP Browser Plugin or directly download using the links below.
SureVoIP Browser Plugin download for:
For those of you that are developers, the source code for the plugin is available via the SureVoIP-Browser-Plugin GitHub repository so you can learn how to create your own plugins using the SureVoIP API. This is developed using the Crossrider framework.
I will be doing a talk about the SureVoIP API on Thursday 20th March at Aberdeen TechMeetup:
Aberdeen TechMeetup: SureVoIP API
14th Mar 2013 by bruce
Gavin will take you through the lifecycle of the SureVoIP API including:
* Why it was needed; internal use, partners and customers
* The technologies chosen
* Parts outsourced and released under an Open Source license
* Current uses and “Apps”
Just a quick one to say that we made it! We are finalists for two ITSPA awards!
We entered the SureVoIP Telecoms Cloud VoIP API in to the “Most Innovative VoIP Product/Service” category and SureVoIP for the “Best Business ITSP (Small Enterprise)”. See the 2013 ITSPA Awards for more info.
Thanks to everyone for supporting us and being our customers!
Very excited that this is moving forward now but we have just had a demo of our first iPhone app for SureVoIP (Android coming) which has been developed in partnership with the RGU dePICT program. We received some funding from the EU which we match and so far has been a great experience!
We’ve also commissioned some Browser plugins using crossrider which means using these and the SureVoIP API:
- Internet Explorer
you will be able to click any telephone number on a web page and it will call your phone first then that number and connect you. You can also right-click it to send a SMS/text or a fax (by uploading a PDF).
I’d recommend working with your local University and Crossrider 🙂
Hope you’re having a great year too? With 2012 almost coming to an end it’s time to just summarise where we are and what’s been happening in our world of VoIP.
We’ve now doubled our VoIP capacity with BT wholesale again to meet upcoming business in 2013. What else? Here’s a quick list as I know you’re very busy:
- We have secured funding from the Scottish Business Gateway for a new business plan and sales and marketing work. This is paving the way for us to develop our own ISP related to VoIP in 2013. It is also helping with a new marketing video, website revamp, better purchase experience so your products are instantly live and a new customer and partner portal (plus other things)
- We’ve joined RIPE – those techies of you will know this is the first step to running your own Broadband and other connectivity products
- We’ve entered the ITSPA Awards again have high hopes we’ll win it
- Our iPhone app is getting shown to us this month which is being developed in partnership with RGU
- We’re closed for Christmas (I hope you are too)
- We’re launching a brand new conferencing and web meeting product (more this month but it is a real game changer)
- We’re moving office so we can accommodate more staff
- We’re working hard on the most requested feature which is call packages
- The SureVoIP API developer portal will be ready after the new year
- SureVoIP partners are using the API in some cool ways
We’ve a couple of press releases out before the year end so keep an eye out. How has your year been?
P.S. Have you seen our SureVoIP 5 star reviews?
Today we’re starting a new series of blog posts covering terms and features of SureVoIP products and services (and VoIP in general), going through the whole alphabet and numbers 0 to 9 (geeky reference to regular expressions in programming).
We may do a few days of the same letter or number if we think there are so many to cover! So, here we go:
An attended transfer is when you consult with the person you are transferring the call to before completing the transfer. This allows you to inform the person of who the caller is, and determine if they can take the call.
To transfer a call that is currently active, press the transfer button on your phone, then dial the extension you are transferring to. The target extension will ring. Once the target extension picks up, you can consult whether the target extension wishes to take the caller.
To complete the transfer, press transfer again.
If the person at the target extension does not with to take the call, press the cancel button. The original caller may still be on hold, to retrieve the call, press resume (Some phones may need you to press the Line 1 button).
On phones that do not have a transfer button simply dial *1 instead.
Some phones may say Xfer or TRAN instead of Transfer or have an icon showing a phone with the receiver lifted and an arrow pointing away. Refer to your phone manual if you are unsure.
You can also find this on our Hosted VoIP Reference Guide.
Did you know we have at least 6 companies doing really clever things right now using the SureVoIP Cloud VoIP API?
- Telephone call generation for click to call via a customers website
- We send out VoIP handset status events (actually SIP Presence events from our hosted VoIP platform exposed via JSON) which one company uses to update a webpage to show call centre agents availability
- CRM integration for call popups and call records using a well known CRM platform. This uses our core push events called WebHooks which sends call progress status when someone calls a SureVoIP inbound number (ringing, answered, onhold, hangup)
- Customer portal and .NET wrapper (which will be made open source on our github repo)
- SMS notifications in a well known hotel chain
- SMS alerts to contact the on call I.T. support via an internal portal
All cool stuff and exactly the kind of thing we like to see! Once we have released the new SureVoIP Developer portal you can see all these (once we get permission) with code examples, in the App gallery.
So why are they using SureVoIP? We have an amazing developer API that is fast, connected directly into the core UK telephone network (unlike other non-communication providers that just bolt one on to an existing provider) and access to it comes with every SureVoIP Product and Service.
We are working hard adding and completing more features, exposing more of our hosted VoIP features and improving the API documentation, as well as working with a local University to develop our first mobile App (Apple iOS6 then Android).