The Benefits Of A Status Page

There is nothing quite like transparency. When working with your suppliers, do you receive full notification as to what they are up to and why? When they have issues, do they try and cover it up or are they open and transparent?

This is particularly relevant when dealing with internet connectivity or telecoms.

Websites and Social Media makes it easy to keep customers informed, and both these industries deliver services where problems can often be identified quickly by the supplier.

Are you working with suppliers who keep you informed? If not, are you wondering why not?

The SureVoIP® Status Page is where we keep our customers updated with any issues and how we are doing with fixing them.

We don’t often experience problems, but when we do, we are open and transparent.

We always list any and all issues which may be affecting our customers’ service. We give a brief run down of the situation or problem we have encountered and state what we are doing to resolve it.

We also keep this page updated as the situation unfolds, giving updates and more information as we get it.

We will update this page when we have fully resolved the issue, listing what went wrong, what we had to fix it, and giving technical details for the more IT-literate.

Fully supporting our position as an independent, business-grade VoIP Provider, we believe in the quality of our service. We take our obligations to our customers very seriously, and our Status Page is one way in which our service reflect this.

Making A Good Impression: How VoIP Can Help A Sole Trader Or Micro-Business

Many smaller businesses struggle to make an impression. When up against the big players in a market place, it can be difficult to make yourself stand out. And how do you become bigger when the bigger guys are competing against you.

The answer could lie in a VoIP system.

With the potential to give a load of additional features, a VoIP system will allow a smaller business to appear like a larger one. An IVR menu can guide calls as they come in, giving a better customer experience and giving the appearance of a larger company.

Music on Hold gives the same advantages, as do Ring Groups directing calls.

Sole Traders can benefit from a Memorable Number, a local number area code, a virtual land-line sending calls to a mobile, or a one-person set-up delivering a VoIP service.

A micro-business (defined as one employing fewer than 10 employees) can also reap the benefits of a VoIP system. They might have more sophisticated requirements than the one-man band. They may need more sophisticated call routing for a larger staff count, and the ability to transfer call between users. A VoIP system allows much more complicated phone set ups than were traditionally possible.

A Hosted VoIP system will send calls to any of the users specified when a caller rings up, and the system will then allocate calls according to the user’s wishes. One, two, three or all phones can ring when the main number is called. Calls can be passed to a dedicated person, or a team. You can use a receptionist to answer calls, an answer team, or an independent call answering service.

If you don’t want to employ a receptionist, then a a menu auto-attendant (where you hear a voice which, for example, prompts: “Press one for sales, two for accounts” ) can guide callers to the correct person or department. Just one of the many enhanced features available on many Hosted VoIP services, this saves staff time, and enhances the customer experience.

Even Music on Hold can help. Think of the difference between being on hold with music, and being on hold without. One experience is pleasant and the time goes by, the other seems to take an eternity.

All these things make for an improved experience for customers. Smaller organisations seem bigger. A room with one person in it makes the same impression as a building with various teams and departments. The upshot of it all is customers feel happier and more reassured doing business with a smaller company.

Which, of course, is a good way for a small company to become a larger one.

SureVoIP Best Business ITSP (Medium Enterprise) 2015 Finalist

SureVoIP is delighted to make the finalists’ shortlist for the 2015 ITSPA Best Business ITSP (Medium Enterprise) award.

The Award is open to companies offering a VoIP service to medium size enterprises for more than 10 and less than 150 employees/seats.

The company winning this category must provide the best all round voice service to medium size businesses. This company has to provide a good selection of business features, including multiple telephone numbers; call queuing as well as support for remote workers.

Entrants were also required to submit details of its operation, a case study for review and undergo two months of technical testing which examined reliability, stability and quality of its VoIP service. A panel of independent experts have chosen the winners based on their written self-assessments and providing they have passed the benchmark testing metrics.

The winners are announced on the 19th March 2015.

Case Study – Suretec Systems (SureVoIP) and Axians (was Imtech)

“INNOVATIVE MPLS NETWORK OPENS NEW MARKETS & OPPORTUNITIES FOR SURETEC SYSTEMS”

“Due to the new VoIP optimised Internet connectivity, SureVoIP’s customers’ telephone calls and broadband traffic goes straight into the heart of the network without having to go over public Internet. Along with Suretec’s presence in the two main UK public Internet exchanges, LINX and LONAP and more recently IXManchester, it is in full control and provides a higher level of service than in previous years, resulting in one of the best networks for business VoIP and broadband in the UK.”

Full Case Study on Axians websiteFull PDF version

Scottish VoIP gets a boost – LINX and Scottish Government announce the launch of new Internet Exchange for Scotland

SureVoIP are very excited to share the news about IXScotland being launched. It will mean the Scottish based internet traffic stays in Scotland, which is great news for Scottish customers using Voice Over IP (VoIP):

(28/10/2013) – LINX is pleased to announce the launch of a brand new Internet Exchange for Scotland, which is now fully installed and will be passing its first Internet traffic over the next few days. The exchange called IXScotland will be LINX’s first dedicated Internet Exchange (IXP) for the region.

Hosted at Pulsant’s South Gyle data centre in Edinburgh (formerly Scolocate), IXScotland is built using the hardware from Extreme’s Summit X460 Series. The new IXP will allow ISPs and content providers with customers in Scotland to “keep local traffic local” by reducing the need to exchange traffic in London, resulting in reduced latency and faster connectivity for Scottish networks and Internet users.

Today’s launch is the culmination of months of consultation with the local network community and the Scottish Government. The IXP launched with many networks connected from the start and with more to follow. The launch was welcomed by the Scottish Government with the Cabinet Secretary, John Swinney, who visited IXScotland just before launch and said:

“We are delighted to welcome the establishment of a dedicated Internet Exchange Point for Scotland which will speed up Internet access for businesses and individuals. I want to recognise the key contribution of LINX, who have worked with the industry and Scottish Government to make this happen.”.

John Souter, CEO of LINX, said: “IXScotland is a real step forward for the Internet community in Scotland and the UK as a whole. The exchange will allow networks to stop ‘tromboning’ traffic to London and back again, and will help increase resilience by creating a new centre for interconnection in the UK.”

LINX members can connect to any of our IXPs without additional membership fees. To help grow the exchange and build a critical mass of connected networks, all available port speeds, from 100M to 10G, will be free at launch until 2015.

END

Original post – https://www.linx.net/publicity/2013releases/pr2013-02.html

SureVoIP is a member of LINX and will be joining IXScotland once it’s new core network is live which will enable it to provide VoIP optimised internet connectivity. SureVoIP operates under AS199659.

5 questions about new SureVoIP products and services

We’re thinking about some new additions to the SureVoIP offering and would love you to take a quick 5 question survey to make sure it’s the right thing for us to do.

Can you help?

Answer the 5 questions

SureVoIP and the SureVoIP VoIP API finalists for the 2013 ITSPA Awards

Just a quick one to say that we made it! We are finalists for two ITSPA awards!

We entered the SureVoIP Telecoms Cloud VoIP API in to the “Most Innovative VoIP Product/Service” category and SureVoIP for the “Best Business ITSP (Small Enterprise)”. See the 2013 ITSPA Awards for more info.

Thanks to everyone for supporting us and being our customers!

We’ve doubled our VoIP capacity again due to growth in 2012 and our 2013 plans

Hi all,

Hope you’re having a great year too? With 2012 almost coming to an end it’s time to just summarise where we are and what’s been happening in our world of VoIP.

We’ve now doubled our VoIP capacity with BT wholesale again to meet upcoming business in 2013. What else? Here’s a quick list as I know you’re very busy:

  • We have secured funding from the Scottish Business Gateway for a new business plan and sales and marketing work. This is paving the way for us to develop our own ISP related to VoIP in 2013. It is also helping with a new marketing video, website revamp, better purchase experience so your products are instantly live and a new customer and partner portal (plus other things)
  • We’ve joined RIPE – those techies of you will know this is the first step to running your own Broadband and other connectivity products
  • We’ve entered the ITSPA Awards again have high hopes we’ll win it
  • Our iPhone app is getting shown to us this month which is being developed in partnership with RGU
  • We’re closed for Christmas (I hope you are too)
  • We’re launching a brand new conferencing and web meeting product (more this month but it is a real game changer)
  • We’re moving office so we can accommodate more staff
  • We’re working hard on the most requested feature which is call packages
  • The SureVoIP API developer portal will be ready after the new year
  • SureVoIP partners are using the API in some cool ways

We’ve a couple of press releases out before the year end so keep an eye out. How has your year been?

Thanks,

Gavin.

P.S. Have you seen our SureVoIP 5 star reviews?

Attended Transfer – Letter A in [A-Z0-9] of VoIP

Hi All,

Today we’re starting a new series of blog posts covering terms and features of SureVoIP products and services (and VoIP in general), going through the whole alphabet and numbers 0 to 9 (geeky reference to regular expressions in programming).

We may do a few days of the same letter or number if we think there are so many to cover! So, here we go:

Attended Transfer

An attended transfer is when you consult with the person you are transferring the call to before completing the transfer. This allows you to inform the person of who the caller is, and determine if they can take the call.

To transfer a call that is currently active, press the transfer button on your phone, then dial the extension you are transferring to. The target extension will ring. Once the target extension picks up, you can consult whether the target extension wishes to take the caller.

To complete the transfer, press transfer again.

If the person at the target extension does not with to take the call, press the cancel button. The original caller may still be on hold, to retrieve the call, press resume (Some phones may need you to press the Line 1 button).

On phones that do not have a transfer button simply dial *1 instead.

Some phones may say Xfer or TRAN instead of Transfer or have an icon showing a phone with the receiver lifted and an arrow pointing away. Refer to your phone manual if you are unsure.

You can also find this on our Hosted VoIP Reference Guide.

Thanks,

Gavin.

What customers and partners are doing with the SureVoIP VoIP API

Did you know we have at least 6 companies doing really clever things right now using the SureVoIP Cloud VoIP API?

Uses include:

  1. Telephone call generation for click to call via a customers website
  2. We send out VoIP handset status events (actually SIP Presence events from our hosted VoIP platform exposed via JSON) which one company uses to update a webpage to show call centre agents availability
  3. CRM integration for call popups and call records using a well known CRM platform.  This uses our core push events called WebHooks which sends call progress status when someone calls a SureVoIP inbound number (ringing, answered, onhold,  hangup)
  4. Customer portal and .NET wrapper (which will be made open source on our github repo)
  5. SMS notifications in a well known hotel chain
  6. SMS alerts to contact the on call I.T. support via an internal portal

 

All cool stuff and exactly the kind of thing we like to see! Once we have released the new SureVoIP Developer portal you can see all these (once we get permission) with code examples, in the App gallery.

So why are they using SureVoIP? We have an amazing developer API that is fast, connected directly into the core UK telephone network (unlike other non-communication providers that just bolt one on to an existing provider) and access to it comes with every SureVoIP Product and Service.

We are working hard adding and completing more features, exposing more of our hosted VoIP features and improving the API documentation, as well as working with a local University to develop our first mobile App (Apple iOS6 then Android).

Thanks.