Changing Needs Of Enterprise Telecoms

The face of the telecoms industry in the UK is changing fast. You would be forgiven for being lost at just what functionality can be offered, the different devices which are available, and the possibilities now available for corporate communications.

Larger companies can face some unique challenges when it comes to managing their approach to telecoms.

1) How should the company approach these problems at a policy level?

2) How will this policy be implemented?

3) How will the organisation control telecoms on an ongoing basis?

4) What challenges need to be faced?

The evolution of VoIP has opened a number of new avenues which can make life easier. There are now more ways than ever that a company can utilise technology to add to its communications set up.

Do you support remote workers effectively? Does your company telecoms set up work for customers and your brand in the case of remote workers?

Remote workers can now be added to your overall company phone system using VoIP. As long as the worker has an internet connection then they will be able to communicate as if they were in your main office. Your company IVR Menu, music on hold, and recorded messages will all play as if your customer had called your main switchboard. There is no need to have people using their own phone and explaining to people why their number is showing as different. The remote worker will be able to transfer calls to colleagues, pick up unanswered calls, and receive company voicemails.

As well as consolidating your company branding it also protects staff. Privacy and safety is protected as customers don’t phone worker’s home phone or mobile.

This is an important point as companies have a duty of care to provide a safe working environment.

You should also consider if you have an obligation to support remote workers – is it fair to ask them to pay bills, and incur expenses as part of their official duties?

Do you have to manage large numbers of staff overseas using company mobile phones? If so, does your telecoms set up give you the control and level of service you require?

Another aspect comes into play when you have teams in other countries. If they are using their own mobiles then you can have a situation reminiscent of the one above. Workers phones don’t represent your company. The workers own mobile is being used for official company business. Your company has limited control over the whole set up.

Managing telecoms for a whole department can be a nightmare, never mind a department which is working overseas. Larger organisations are now seeking a way in which they can efficiently manage and implement a solution over mobiles which works at an organisation and an end-user level.

The company needs to control aspects of this service, for instance whether employees will be able to use the phone over the internet, or make and receive certain calls.

Billing and payment must be considered, as must the company’s response if an employee leaves.

Even considering only these factors, it is easy to see how the situation could become unmanageable.

Exactly how does a corporation enforce a policy over remote devices, especially when those devices are located in another country?

The company must be able to implement whatever policy is put in place. This requires a flexible, technically advanced Provider, who is capable of understanding and fully utilising the advantages offered by new technology.

Just as VoIP changed the face of telecoms, so the mobile phone market is being revolutionised by MVNOs (Mobile Virtual Network Operators).

An MVNO can offer a technically advanced, more cost effective communications alternative to one of the ‘Big 3’ Providers.

Corporations switching to use an MVNO can then benefit from different, more bespoke services, set up by a smaller, more responsive Operator.

More on our MVNO offering

More on our VoIP offerings

SureVoIP Browser Plugin and new Add Ons page

Dear all,

We have created a new Add On page to list add ons that use the SureVoIP API.

BETA – The first official addon from SureVoIP is the SureVoIP Browser Plugin which works on:

  • Google Chrome
  • Microsoft Internet Explorer
  • Apple Safari
  • Mozilla Firefox

 

It allows you to “Click to Call” any number on the page and send SMS messages.

You can find it on the Google Chrome App store under SureVoIP Browser Plugin or directly download using the links below.

SureVoIP Browser Plugin download for:

 

For those of you that are developers, the source code for the plugin is available via the SureVoIP-Browser-Plugin GitHub repository so you can learn how to create your own plugins using the SureVoIP API. This is developed using the Crossrider framework.

Thanks!

Aberdeen TechMeetup: SureVoIP API

Hi all,

I will be doing a talk about the SureVoIP API on Thursday 20th March at Aberdeen TechMeetup:

Aberdeen TechMeetup: SureVoIP API

14th Mar 2013 by bruce

Gavin Henry@ghenry

Gavin will take you through the lifecycle of the SureVoIP API including:

* Why it was needed; internal use, partners and customers

* The technologies chosen

* Parts outsourced and released under an Open Source license

* Current uses and “Apps”

* Future

Thanks,

Gavin.

Browser plugins and an iPhone/iPad app!

Hi all,

Very excited that this is moving forward now but we have just had a demo of our first iPhone app for SureVoIP (Android coming) which has been developed in partnership with the RGU dePICT program. We received some funding from the EU which we match and so far has been a great experience!

We’ve also commissioned some Browser plugins using crossrider which means using these and the SureVoIP API:

  • Internet Explorer
  • Firefox
  • Chrome
  • Safari

you will be able to click any telephone number on a web page and it will call your phone first then that number and connect you. You can also right-click it to send a SMS/text or a fax (by uploading a PDF).

I’d recommend working with your local University and Crossrider 🙂

More soon,

Gavin.

We’ve doubled our inbound VoIP capacity

Business has been amazing here and 2012 is going to be fantastic. We’ve got some big PR coming out soon and some other technical announcements (API, mobile Apps). Our store is also being worked on to help streamline the signup process with better pricing on hardware too.

Anyway, we’ve now doubled our VoIP capacity with BT wholesale to meet this new and upcoming business and brought on a new location with them. Currently inbound and outbound calls go through BT wholesale in Reading and our other 3 carriers at different locations. We’ve now added Manchester to this which means we have another site for resilience. That’s London, Reading, Manchester and Edinburgh.

This change will go live at 08:00 this Thursday (19th Jan) and will not result in any downtime. If you have any concerns or questions before or after this goes live please contact me personally.

Thanks,

Gavin.

P.S. Have you seen our SureVoIP 5 star reviews?