Changing Needs Of Enterprise Telecoms

The face of the telecoms industry in the UK is changing fast. You would be forgiven for being lost at just what functionality can be offered, the different devices which are available, and the possibilities now available for corporate communications.

Larger companies can face some unique challenges when it comes to managing their approach to telecoms.

1) How should the company approach these problems at a policy level?

2) How will this policy be implemented?

3) How will the organisation control telecoms on an ongoing basis?

4) What challenges need to be faced?

The evolution of VoIP has opened a number of new avenues which can make life easier. There are now more ways than ever that a company can utilise technology to add to its communications set up.

Do you support remote workers effectively? Does your company telecoms set up work for customers and your brand in the case of remote workers?

Remote workers can now be added to your overall company phone system using VoIP. As long as the worker has an internet connection then they will be able to communicate as if they were in your main office. Your company IVR Menu, music on hold, and recorded messages will all play as if your customer had called your main switchboard. There is no need to have people using their own phone and explaining to people why their number is showing as different. The remote worker will be able to transfer calls to colleagues, pick up unanswered calls, and receive company voicemails.

As well as consolidating your company branding it also protects staff. Privacy and safety is protected as customers don’t phone worker’s home phone or mobile.

This is an important point as companies have a duty of care to provide a safe working environment.

You should also consider if you have an obligation to support remote workers – is it fair to ask them to pay bills, and incur expenses as part of their official duties?

 

Do you have to manage large numbers of staff overseas using company mobile phones? If so, does your telecoms set up give you the control and level of service you require?

Another aspect comes into play when you have teams in other countries. If they are using their own mobiles then you can have a situation reminiscent of the one above. Workers phones don’t represent your company. The workers own mobile is being used for official company business. Your company has limited control over the whole set up.

Managing telecoms for a whole department can be a nightmare, never mind a department which is working overseas. Larger organisations are now seeking a way in which they can efficiently manage and implement a solution over mobiles which works at an organisation and an end-user level.

The company needs to control aspects of this service, for instance whether employees will be able to use the phone over the internet, or make and receive certain calls.

Billing and payment must be considered, as must the company’s response if an employee leaves.

Even considering only these factors, it is easy to see how the situation could become unmanageable.

Exactly how does a corporation enforce a policy over remote devices, especially when those devices are located in another country?

The company must be able to implement whatever policy is put in place. This requires a flexible, technically advanced Provider, who is capable of understanding and fully utilising the advantages offered by new technology.

Just as VoIP changed the face of telecoms, so the mobile phone market is being revolutionised by MVNOs (Mobile Virtual Network Operators).

An MVNO can offer a technically advanced, more cost effective communications alternative to one of the ‘Big 3’ Providers.

Corporations switching to use an MVNO can then benefit from different, more bespoke services, set up by a smaller, more responsive Operator.

More on our MVNO offering

More on our VoIP offerings

The SureVoIP® SIM Card Only Plan – A SIM That Works With Any Network

You may have missed our Social Media posts where we have been shouting about our new SIM Card Only Plan, so here is your chance to find out more.

Our SIM Card Only Plans work with all available networks to ensure you always receive a signal. You no longer need to be tied to one of the big players. No matter where you are in the world, your SureVoIP® SIM will keep you in touch. When in the UK, it will use EE, O2 and Vodafone.

Businesses can then use their mobile as part of an overall telecoms set up. The advantages are a vastly increased capability to stay in contact with staff in an easy, cost-effective way.

Companies with a lot of staff working overseas will find this a particularly attractive option.

The other big advantage of a SureVoIP® SIM card is the ability to stay in touch no matter what the mobile coverage is like. No matter where you are, as long as you can receive a mobile signal, your SureVoIP® service will work.

Effectively, your mobile will roam between the major Providers, always finding a way for you to communicate. As long as there is a mobile signal available, your SureVoIP® SIM will work.

Users will be able to transfer an existing number. You don’t need to lose your mobile number, just port (transfer) it over, and keep using it as you always have. No need for people to forget you, or to get in touch with everyone to update them with a new number.

There has been a lot of interest gathering round the subject of MVNOs (or Mobile Virtual Network Operators).

The benefit of the new MVNOs is that the market opens up considerably, giving consumers more choice.

Light MVNOs control some provisions and services, and provide their own technical support. They can control marketing and aspects of support, but don’t have their own infrastructure, limiting their technical abilities.

Full MVNOs operate along different lines. They only need to access the mobile network, and handle the rest of the service provision themselves. They can control more technical aspects of the service, offering differentiating factors such as data usage and customer control.

SureVoIP® is a Full MVNO. We control billing, can port in (or transfer) existing numbers, and perform provisioning for new users. In essence, this means we have full control over all aspects of billing, contract terms and packages, and plans.

We offer full control over how your SIM works, right down to whether it delivers data or not. If you need to control a multiple end user set up using company mobiles, or deploy end users anywhere who use a company mobile, you will have full control at the highest level. You will be able to control the features that end users can access. Want your end users to have calls but no internet access? Need to record calls for compliance purposes, or control end user caller ID? No problem, we can offer you that level of control.

If you have users operating in various countries round the world, you have the reassurance of a communications solution which works with you, and for you. Your SureVoIP® SIM Card Only Plan allows access across the globe, finding the best carrier for your call.

As a Full MVNO, SureVoIP® is able to enhance this product. The feature list is set to expand as we bring our own unique innovative expertise to develop the MVNO sector.

There is a lot more to come with this product. Register your interest here – and take advantage of our great early sign up rates, bundles and packages.