Number Porting Process Changes – Today

Over the past few months, the industry has been working on the porting process. As a result there is a new format for the customer letter of authority. It is imperative you use the newly issued forms, to be found here: https://www.surevoip.co.uk/support/wiki/partners:provisioning:start As you are probably aware, the Porting process allows end users to retain … Continued


Make Working From Home Work for You

As the UK settles in to a nation-wide lockdown, now is a good time to take stock of your situation. The first fortnight is almost past, and we all have a better idea of what current events mean to us, and how we will personally get through. One thing comes across, we are all determined … Continued


Getting To Know The Phone On Your Desk

It’s fair to say that we are all experiencing very changed days. Many, if not most of us, are now working from home, away from the office environment we’ve become used to. Rather than having our desks, phones and computers as we normally have, monitors are now sitting on stacks of books and desk phones … Continued


Changes To Police 101 Number Plus Call Charges Update

Important changes are set to take place tomorrow (1st of April 2020), affecting the Police 101 Single Non-Emergency Number (SNEN). This change is intended to be permanent. Although it will of course help under current circumstances, the revised pricing will not change after the Coronavirus Pandemic. So far, calls to the number have had a … Continued


ITSPA Awards 2020 Finalists

ITSPA have announced the Finalists for the 2020 awards, and we’re delighted to be on the list! ITSPA make a great contribution to IP telecoms. We’re up for awards in the following categories: BEST INFRASTRUCTURE BEST ITSP – SMALL ENTERPRISE BEST SOHO ITSP As industry overseer, they issue guidelines, uphold legislation, and assist with complaints. … Continued


Work From Home With VoIP

A VoIP service has many benefits. It can help if you require a phone system with a rich feature-set, or bespoke functionality. It can help if you wish to reduce costs or increase your capacity to make and receive calls. It can also help if you wish to add a working from home option to … Continued


From Utility to Luxury, and Back to Utility

Many things in our lives which we now see as a utility, started off as a luxury. In the early nineties, for instance, mobile phones were considered a work device. You would only have one if your employer paid for one for you, and you’d only get one if it was absolutely essential. The first … Continued


The Importance Of Giving Back

Every business has to contribute. We all exist within a wider community. It’s an anachronistic viewpoint that a business exists in and of itself, only there to make money for the owners or Directors. In an age where social responsibility is the big talking point amongst larger corporations, all businesses must take an active role … Continued


VoIP and Customer Service

Well we’re past the start of 2020, and getting to grips with the new year. Now is the time when you should be taking stock, analysing your company to see if you are adequately set up for the challenges the year may bring. The challenges change year to year and month to month. Company and … Continued


Brexit And UK Telecoms

There can’t be many people reading this who will be surprised by Brexit. If you have been living under a stone for the last few months, then we have to tell you that the UK is exiting from the EU at 11pm today (31/1/2020). Finally, after months of negotiation and debate the exit terms have … Continued