SureVoIP is now an independent IP network operator and 2014

Dear all,

Some of you will already know that currently SureVoIP rents servers in London and owns and co-locates some in Edinburgh. This is all about to change. Those of you that follow SureVoIP on Twitter and read the SureVoIP Blog or have chatted to me personally at GraniteExpo 2013 last month will already know all about this.

As of now we are an independent ISP, but more specifically an Internet Telephony Service Provider in our own right. We made our first test VoIP call last week across are new network. Here are the details and what you can expect this to bring to our SureVoIP Partners, your customer and our direct customers. This has been fully self-funded (and fully paid for outright) via your hard work which is now almost fully deployed:

  • Juniper and Cisco based with an on site 4 hour response support SLA
  • Full Out of Band management network
  • RIPE LIR – https://stat.ripe.net/as199659
  • IPv4 and IPv6 based using our directly assigned IP address allocations
  • Based in Telehouse East – full rack and directly contracted with Telehouse
  • Small PoP in Edinburgh which will be expanded once we join IXScotland
  • Level3 Tier 1 provider for transit – directly contracted with Level3
  • NTT Tier 1 provider for transit – directly contracted with NTT
  • Members of LINX (London Internet Exchange) –  Check the members page – https://www.linx.net/about/memberlist/letter/S
  • Fluidata interconnect for full UK coverage in order to for us to provide internet connectivity which is VoIP optimised. This includes ADSL, FTTX, EFM, Leased lines, VPLS and MPLS services (we can start doing quotations for you now)
  • Interconnect/peering with current ISP partners
  • Interconnecting with BT Wholesale (via physical fibres) and existing carriers
  • All on-net access meaning VoIP calls from our internet products do not cross the public internet
  • Those of you that wish to host VoIP equipment with us and be physically connected, now can be
  • SLA’s when using our own connectivity products
  • New SIP security platform allowing fully encrypted SIP trunks (which is currently only available on hosted handset calls)
  • IPv6 VoIP ability
  • Broadband with no general internet access for security, allowing low cost VoIP optimised connectivity directly in to our platforms
  • New dual services using SRV records and/or two IP addresses, no more Primary and Secondary
  • Much more contracted control with less hops (try pinging/traceroute to 185.8.92.61-62 versus sip.surevoip.co.uk)
  • Connected to the core of the UK internet
  • Microsoft Lync compatible SIP trunks using new security platform (including Office365 Enterprise)
  • Members of IXScotland Steering Committee
  • New public access contacts platform available via our public LDAP servers – ldap.surevoip.co.uk – sync with LinkedIn, Google etc.
  • New portal coming for billing with call packages, partner access, per customer tariffs and discount, nice invoices with call stats and graphs which is all driven by the SureVoIP API
  • Partner access monitoring platform to monitor your customers IP networks and services

as well as all of above the following things are ongoing:

That’s a lot to digest and I’m sure you have tons of questions! We’ll keep you updated on the migration plans and new IP addresses too.

Lastly, don’t forget our opening hours for the Christmas period.

Thanks,

Gavin.

We’ve doubled our VoIP capacity again due to growth in 2012 and our 2013 plans

Hi all,

Hope you’re having a great year too? With 2012 almost coming to an end it’s time to just summarise where we are and what’s been happening in our world of VoIP.

We’ve now doubled our VoIP capacity with BT wholesale again to meet upcoming business in 2013. What else? Here’s a quick list as I know you’re very busy:

  • We have secured funding from the Scottish Business Gateway for a new business plan and sales and marketing work. This is paving the way for us to develop our own ISP related to VoIP in 2013. It is also helping with a new marketing video, website revamp, better purchase experience so your products are instantly live and a new customer and partner portal (plus other things)
  • We’ve joined RIPE – those techies of you will know this is the first step to running your own Broadband and other connectivity products
  • We’ve entered the ITSPA Awards again have high hopes we’ll win it
  • Our iPhone app is getting shown to us this month which is being developed in partnership with RGU
  • We’re closed for Christmas (I hope you are too)
  • We’re launching a brand new conferencing and web meeting product (more this month but it is a real game changer)
  • We’re moving office so we can accommodate more staff
  • We’re working hard on the most requested feature which is call packages
  • The SureVoIP API developer portal will be ready after the new year
  • SureVoIP partners are using the API in some cool ways

We’ve a couple of press releases out before the year end so keep an eye out. How has your year been?

Thanks,

Gavin.

P.S. Have you seen our SureVoIP 5 star reviews?

SureVoIP VoIP Infographics

We have made live our new infographics which cover how VoIP works when using SureVoIP for customers, and how the SureVoIP Partner programs and SureVoIP VoIP API work. Enjoy!

Feedback?

Thanks,

Gavin.

Did the UK Cloud Alliance contact ITSPA?

Just come across this Cloud Industry Forum rains on UK Cloud Alliance’s parade:

Fifteen UK-based technology firms and service providers have come together to launch the UK Cloud Alliance in an attempt to help businesses looking to procure cloud services. However, the move has been heavily criticized by the Cloud Industry Forum.

“Apparently a rigorous process was implemented (by Star themselves we assume) to whittle down literally ‘thousands’ of would-be cloud providers and enablers into a list of just 15-17 businesses that can meet the needs of the UK SMB market according to Star’s business develepment person,” said Andy Burton, chairman of the Cloud Industry Forum.

“Unsurprisingly, the only firms making the cut were firms that don’t compete with Star, and many of who they have historically worked with on opportunities. I would love to hear from some of the hopeful companies that supposedly must have had their business plans dashed by not becoming a member of this ‘new’ organisation, but somehow I doubt that even one of these claimed ‘thousands’ will ever come forward,” he added.

Burton said the UK Cloud Alliance should not be taken seriously until it adopts its own independent and certified code of practice

“Until this is rectified, end users should clearly see this alliance as nothing more than a collaborative commercial working agreement between a private group of companies who believe they have nothing to lose and something to gain from working together,” said Burton.

 

The UK Cloud Alliance comprises specialists in telephony, security, hardware migration and virtualisation. I don’t remember them approaching ITSPA to see if it’s members would like to join or do I think that they are as neutral and as beneficial to the industry as ITSPA.

So how can they possibly represent the best in UK Telephony?!?

Gavin.

Certified SIP Trunk provider for Aastra, Avaya, NEC, Panasonic and 3CX

Just a quick note to say we have been certified by NEC and 3CX and will be complete with Aastra, Avaya, and Panasonic phone system manufacturers plus more in the next few months with the help of some of our partners. We’ll then add a new section under our Help & Support menu for easy reference.

What does this mean? Well, you or your technical department can now use official guides for NEC and 3CX and be certain that SureVoIP products and services will work with your chosen phone system.

 

If you are a SureVoIP partner or wish to be, then this also means that you can follow our official manufacturer approved guides when setting up any new customers and be able to get on with selling your services rather than worry about if things will work.

If you are a phone system manufacturer and wish to talk to us about SureVoIP becoming a certified VoIP supplier then please do get in touch.

Thanks,

Gavin.