Number Porting Process Changes – Today

Over the past few months, the industry has been working on the porting process. As a result there is a new format for the customer letter of authority. It is imperative you use the newly issued forms, to be found here: https://www.surevoip.co.uk/support/wiki/partners:provisioning:start As you are probably aware, the Porting process allows end users to retain … Continued


Help test the SureVoIP app

During the lockdown I’ve been keeping busy by building the new SureVoIP app. I’d like to get as much help as possible from our customers and Partners for testing. Those of you that are connected with me on LinkedIn will have seen the first glimpse two weeks ago and another glimpse of the bigger plan. … Continued


Finalist for “Best VoIP” at the ISPA Awards!

We’re a finalist for the ISPA Best VoIP category! ISPA Chair Andrew Glover, commented: “This year’s shortlisted ISPA Awards finalists demonstrate the high calibre and diversity of ISPs across the UK, who continue to drive growth and innovation across the internet industry. With broadband playing such an important role in keeping people connected during the … Continued


CRM Integrations

As we look to integrate with different CRMs, we’d like to make sure that we start with what our customers use. Please could you spare 2 minutes to tell us: https://www.surveymonkey.co.uk/r/NK9LBY9 This will then allow us to do things like: Sync your Contacts to your CRM Click to Call within your CRM Log Calls into … Continued


Invoice Payment Page Changes

Dear all, We’ve migrated to the newer version of our accountancy platform and that has brought a slight change to the look of a PDF invoice Pay Online button and the payment page where you enter your credit card details. We’ve had a few queries about this change, so we thought we’d put up some … Continued


Know anyone 6 weeks in that still can’t transfer calls?

Today I had to call a supplier regarding an invoice and surprisingly I was told that they couldn’t transfer my call due to working from home during the lockdown. A telecom supplier! This got me thinking that there must be others like this that are just forwarding calls to their mobile and missing out on … Continued


SureVoIP Instant Messaging Relaunch

We’ve relaunched and simplified our free instant messaging offering. Why? Easy, just another option for you and the fact that your messages will stay in the UK and traverse via a privately run UK network, plus all the integration options it will bring across our services for existing customers. A full list of chat apps … Continued


New 119 NHS COVID-19 Number

Ofcom has issued a request for the telephone number 119 to be made live as an integral part of the NHS’s COVID-19 response programme. The number will be a key part of the NHS’s effort to keep the country safe and handle the threat from Coronavirus. The 119 number is now live on our network … Continued


Make Working From Home Work for You

As the UK settles in to a nation-wide lockdown, now is a good time to take stock of your situation. The first fortnight is almost past, and we all have a better idea of what current events mean to us, and how we will personally get through. One thing comes across, we are all determined … Continued


Getting To Know The Phone On Your Desk

It’s fair to say that we are all experiencing very changed days. Many, if not most of us, are now working from home, away from the office environment we’ve become used to. Rather than having our desks, phones and computers as we normally have, monitors are now sitting on stacks of books and desk phones … Continued