The Benefits of Regulations

A lot of the time, regulations get a very bad press. We moan about paperwork. We panic at the mention of audits. Sweat breaks out on foreheads when we are faced with our paperwork being scrutinised. Even the mention of a tax audit has been known to reduce a company accountant to tears.

But sometimes regulations can work in our favour.

A gas fitter with the appropriate certification, for instance, is far preferable to one without. Or your dentist. Would you be happy to discover that the dentist you had been going to for years was not actually qualified in dentistry?

So, despite our reservations at the start, we have to admit that regulations can occasionally be acceptable. Sometimes, they may even be desirable!

In the world of internet telephony, we have our fair share of guidelines and legislation. The arena of telecoms is just as regulated as any other industry, perhaps more so.

Ofcom is the overseeing body tasked with regulating our phone and broadband, TV and radio. They regularly issue guidelines and briefing notes.

ITSPA (The Internet Telephony Providers Association) oversees telephony over the internet. As a VoIP Provider, it is particularly relevant to how we operate. Along with Ofcom, this is our main source of industry updates, legislative changes and technology notifications.

ITSPA also serves as a database of VoIP Providers. Any reputable Provider will be listed on the ITSPA website.

In addition, it serves a number of important industry functions. ITSPA allocates awards every year for those which it feels have made an outstanding contribution in their field. This is a great guide for ascertaining the best or most innovative VoIP Providers, those with great customer service or those dedicated to technological innovation.

At SureVoIP, we have been lucky enough to be Finalists in ITSPA’s awards 13 times, in a variety of categories. We were very pleased to win the ‘Best Business ITSP for Medium Enterprises in 2016. We regularly feature in the Finalist list for our innovative VoIP developments. This year we were a Finalist for our Customer Portal in the ‘Best VoIP Infrastructure’ category.

How ITSPA contributes to the VoIP industry

More on their Awards

More on Ofcom and telecoms

More on our 2016 Award win

MVNO Versus IoT

Telecoms is changing fast. Not only is the game changing, but the playing field the game is played on is changing as well.

Lumbering onto this playing field, like two rubber-suit monsters from a 1950’s Japanese horror film, comes MVNO, followed by IoT.

These two monsters could be in an uneasy stand-off, warily eyeing each other’s rubber tentacles as surrounding cardboard buildings are crushed under outsized costume reptile boots. Or they could be forming an alliance, spewing forth destruction to all comers while screaming badly dubbed monster noises.

It depends on your viewpoint. To allow you to make up your own mind, let’s look at these two in more depth.

Meet MVNO

MVNO stands for Mobile Virtual Network Operator. It is a way to introduce smaller Mobile Operators to the market, bringing their own niche products and services. Rather than having the large Providers stifle competition, MVNOs allow smaller companies to gain market-share. Using available infrastructure means less cash investment, and this in turn means launching new services becomes a much more viable option.

And Introducing – IoT

IoT, or the Internet of Things, has been widely hailed as the next ‘big thing’. Rather than internet connectivity being just for people browsing, buying or interacting with others, it is now a method of connecting devices to other devices, or central processing systems. A good example could be a smart fridge. This knows what cycles you buy groceries in, when you last bought, and when you should buy more. This functions by being connected to the internet. Without an internet connection a smart fridge becomes a dumb fridge.

The IoT is heading towards a completely connected world. Being able to unlock your car with a smartphone app. Feeding your cat from thousands of miles away. Turning the kettle on when you are walking home from work. All are made possible by connecting devices to the internet.

The Playing Field

As we said at the start, the telecoms game is changing fast. Even the playing field the game is played on is changing. Along with technology advances pushing connectivity further into our lives on a personal level, it is also causing change on a national level. Persistent rumours that BT is switching off the traditional phone system, for instance. Or the linking of traffic cameras to central management systems via a 4G connection.

The changes mean potential disruption, but also opens the door for plenty of opportunities.

An MVNO can now set up, buying an allocation of network capacity from a larger Operator, and passing this allocation along to their direct customers. The MVNO can add value to this, supplying niche services and innovative products.

We can now tie together the two stars of this article in their showdown – IoT meets MVNO!

A SIM card set up to only supply data is the magic ingredient which powers a lot of the IoT. After all, the devices don’t operate by magic. They must have a communication capability, which talks to the internet. This capability is supplied by a SIM card, just the same as in the mobile phone you carry.

The difference is that the SIM card in an IoT device is set to only allow data. It can’t send or receive calls or texts. This data transfer is what allows the device to talk to other devices, or a central processing system. Your smart fridge, when it alerts you that you need milk, does this by sending a data message over the internet to an app on your mobile.

Obviously there has to be a link between the two things, and this is provided by an internet connection. If the internet were to fail, then smart devices would lose all ability to respond to requests or send information.

Any companies out there who are developing or releasing an ‘IoT’ device should contact us regarding how we can help with a data-only SIM. We can develop SIM cards for projects and devices, set up to meet your requirements.

Any companies who use mobiles as part of their day to day operations, for instance keeping staff members in touch with one another, or giving emergency services access to lone workers on site, should consider one of our Mobile SIM cards.

We can customise SIM cards on a company-by-company, or project-by-project basis, giving you the best solution for your requirements.

Read more on the SureVoIP® Mobile SIM
Or Contact us to discuss how we can help.

The Problem With Mobile Phones In Unified Communications

Mobile Phones – Cultural Impact

Our mobile phones have become an integrated part of how we live. Just take a passing glance at any group of teenagers to confirm this. Heads bowed with faces lit up by the small screen, eyes fixed downwards, thumbs tapping out messages to friends. Even if they are standing a few yards away.

But it’s not just teenagers who are mobile phone-obsessed. Most of us have at least one phone, some have more. The work phone. The home phone. The old one which you hang on to because it works in places where your new one doesn’t.

We rely on them for internet on the go, or for our personal and business communications. We text, call and use messaging apps. Play games, check the weather forecast, even pick potential dates!

Business owners will often use a mobile almost continually. It provides flexible and portable communications, allowing people to be constantly in contact, no matter where they are or what they are doing.

Those working in remote areas, those in offices without a fixed phone line, or those who work without an office at all can all benefit from that handy device in their pocket.

Obligations for Employers

If you have employees who need to communicate to work, and they fall into any of these categories, then your company has an obligation. The onus is on you to provide employees with the correct resources to do their jobs effectively.

You also have an obligation to ensure employee safety. Are your employees using their own mobile phone for work purposes? If so, can you ensure their safety and privacy? After all, they have now given some of their own personal data away to someone they know only in a work context.

Anyone in business can not possibly have missed the changes to the GDPR legislation. This can have a double impact. Firstly, are any personal details being released about the employee which shouldn’t be? Secondly, are any customer details now insecure due to their being stored on an employee mobile? You must check if the legislation applies to your company. If it does, you must put in place a response plan for potential breaches. You must also put together a robust business case for having the data in the first place, and why it was used in the way it was. Contact details of a customer, released accidentally due to the information being on an employee’s personal mobile, would almost certainly constitute a breach of legislation. The onus is on you to ensure what risks your data handling procedures potentially pose, and what risks you could pass on to customers and employees.

There are other issues around mobile phone use – how do you manage usage, functionality, costs and contracts on an ongoing basis? If an employee were to leave with a company mobile, how would you react? Do you have the resources in place to manage the situation effectively?

Unified Communications

Many organisations, particularly the larger ones, are looking at an overall approach to their IT and telecoms requirements. In jargon terms, this is often referred to as “Unified Communications”. If your company is looking at this, then you will be faced with the task of evaluating and then implementing a company-wide integrated approach.

With the advent of cloud-based VoIP telecoms, and browser-based management systems, a unified approach to communications is now possible for smaller companies. However, no matter what size your company, specifying and implementing a Unified Communications approach can be a daunting task.

Any company-wide change will always prove challenging, and rolling out an integrated approach to IT and telecoms is no different.
Using a VoIP Provider, as opposed to on-site systems, means less capital expense, and should prove less of a drain on staff time. Handing this side of your requirements to a specialist means you have access to expertise and resources you don’t have yourself. On-site telecoms systems are a bit of a specialist area, and require a deal of expertise and experience to install and manage effectively. You should consider not just the cost of equipment and installation, but also the potential cost of setting the system up incorrectly. How much money would your company lose if you stopped receiving customer phone calls, even for one day? What would the impact be, not just for direct sales, but also loss of reputation? How many customers would be driven to contact your competitors?

A cloud-based VoIP service, supplied by a business-grade Provider, is an ideal alternative. You receive a telecoms service which fits your needs, without the capital expense or headache of management.

Moving to look at integrating your staff mobile phone requirements, how do you manage users? How do you allocate the correct amount of data, or the correct split of national and international calling? Is part of your overseas staff provision an allowance to call family at home, or is this considered a personal expense?

Once the decisions have been made, another question arises. How do you actually implement the results of your analysis?

Project Implementation

A lot of this can be cleared up by simply choosing a Provider which supplies a complete solution. You need a Provider which can give you a Mobile phone solution, a company telecoms solution, and a solution for internet connectivity.

As you know, SureVoIP can supply internet and telecoms. Our VoIP services cover a suite of functions as required by our varied customer base. After all, we provide services for all sizes of company in a variety of sectors. We provide our award-winning, business-grade VoIP service to a wide variety of companies, from national charities to multi-national oil majors. From individual tradesmen working on the road, to artisan boutiques.

Our broad range of experience and expertise puts us in an excellent position to assist, and our Technical Team can offer expert, impartial advice.

We offer a range of connectivity solutions, from FTTC to Leased Lines. If you are a single worker in a home office, we can help. If you are a national corporation, seeking to link different sites together over your own dedicated connection network, we can help.

And now, thanks to our new Mobile SIM offering, we can help with the mobile phone aspect of your telecoms as well.

Our SIM plans are built with the needs of business and industry in mind. We offer a scalable and easy-to-implement solution addressing the problem of using mobile phones within a suitable company framework. You can handout employee SIM cards tailored to company requirements. If you wish employees to have limited data per month, or to have national-only calls, we can deliver this for you. Rather than having to monitor employee usage, just leave it to your preconfigured SIM card. Anything you want disallowed is disallowed, anything you want allowed is allowed. It’s as simple as that.

More on our Mobile SIM product
More on our VoIP services
More on our internet connectivity services

On The Road

Life as a company representative is never easy.

Constant travelling. Hotel stays. Hotel breakfasts. Cold toast and over-priced cornflakes.

If you have become overly familiar with any of the above then you are probably also familiar with the problems of staying in contact.

After all, you are not travelling for fun. You are working to represent a company in an area which is not their core geographical area. Therefore, there you are. The single point of contact for the company, located overseas, and with limited ways of staying in touch.

The only communications method you have is the life-line in your pocket. Your mobile phone. This gives your customers a way of making contact and your company a way of updating you and gathering feedback.

As an internet-connected device, it is your way of finding information, and researching clients or potential clients.

It is also potentially your source of entertainment. Your contact with your family and loved ones. Your news source.

The motivation behind keeping this vital asset fit-for-purpose is considerable.

If any of the above points have hit home, then you should be considering a SureVoIP® Mobile SIM.

Our SIM will automatically find the best Provider for you, wherever you are. If a signal is available, then your SureVoIP® SIM will find it.

For those for whom staying in contact is vital, then you need a robust solution which is working for you, not against you. With one of our SIMS, you know that you have the most reliable communications and internet capable device you can have. Wherever you are, conveniently in your pocket.

For those who are tasked with managing and equipping company Representatives, or Teams of Representatives, then our SIM plans and packages are ideal. They offer a convenient and scalable solution which can be tailored to any environment and specification you wish. Want to limit data usage and international calling? No problem. Want to allow calls in country only, or restrict calls to mobiles? Again, no problem. Let us know the problem, and we’ll find the solution for you.

Whether you are a Company Representative yourself, or are tasked with managing Representatives, get in touch now to find out just how we can help.

See more on SureVoIP® Mobile SIM

Get in touch to discuss how we can help

Always In Contact With The SureVoIP® Mobile SIM

The SureVoIP® Mobile SIM provides the perfect solution for those who work in areas with poor signal or only one Provider. Rather than being tied to a single Provider, no matter what deal they offer, you can roam freely between all the Providers available in the area. In the UK, this means EE, 02 and Vodafone.

If you work abroad it will roam between the Providers it can find to keep you in touch. With the SureVoIP® Mobile SIM you will always be in contact.

This gives a great solution for those who work in remote areas, areas with poor coverage or for those for whom a mobile signal is a necessity.

Great news if:
• You have to work in remote areas
• You regularly encounter areas with poor or no signal from your current Provider
• Your line of work requires you to stay in constant contact
• You absolutely have to have a file emailed in to a deadline, no matter where you are
• Your work is considered vital and lives may be at risk if you are not in contact
• You have a hobby or interest which takes you to poor coverage areas and your phone is your safety line.

From an organisation point of view, teams of employees or contractors working remotely can be a time-consuming headache.

Many larger organisations face the problem of managing large teams working outside the office. They may work outwith your standard office hours. They may work in a completely different country. Or they could be out on the road, with little support from head office.

Support personnel, service engineers, sales people. All are a potential headache for a Purchasing or Personnel manager to keep track of.

Staff in these roles can pose a major problem when it comes to management and accountability. All can be time-consuming to manage effectively.

Organising their telecoms can be the worst part of the whole situation.

Do you tell staff just to use their own mobiles? If so, who pays their bills? If they use it for personal and business use, how do you split the bill in two? Who spends the time to check all the calls?

Do you give staff a work mobile? If so, how do you manage usage? Do you really want staff to be able to call anywhere in the world, uncontrolled?

The problem is ultimately how you align this business function with your overall framework. If you have prescribed business processes, then you need a service which offers an appropriate feature set combined with adaptability.

The SureVoIP® Mobile SIM gives a truly business-grade solution to the problem.

Designed from the outset with flexibility and usability in mind, our Mobile SIM provides an adaptable and feature-rich solution to the problem of managing employee communications.

You can control calls, texts and data. So you can implement a communications structure which suits the way your company wishes to operate.

Get in touch to find out how The SureVoIP® Mobile SIM can lift some of your workload and make your life as a manager easier.

Get in touch now if remaining within mobile signal is vital for you to perform your required tasks.

Read more about our Mobile SIM

Phone Numbers – Do We Still Need Them?

Phone Numbers – Do We Still Need Them?

In an era of smart phones, social media and instant messaging apps, is there still a place for the traditional phone number?

It sounds like a daft question, but it is actually very relevant to today’s communications.

The way people are phoning has changed since the Post Office set up the phone system in the UK in 1912. The system for area codes was set up in the 50’s.

Quite a lot has changed since then! Trilby hats are no longer fashionable, and neither are Teddy Boys.

It’s no wonder that the way we use our phones has changed.

In 1969, the mobile was undreamed of. Neil Armstrong had famously landed on the Moon using less powerful computers than we now have in a watch. Now we have watches that synch automatically with your smartphone. You can speak to a small box and have it order your shopping, or play music.

The traditional phone number has fallen a bit behind. Set up in the fifties, it is designed to identify the geographic location of the number, and reach an individual or company.

You may not realise that your area code for your landline may contain a location identifier. The second and third digits often match the first and second letters of the town or city (for instance, for Aberdeen, the area code 01224 contains ‘2’ and ‘2’ as the second and third digits, corresponding to ‘A’ and ‘B’ on the alphanumeric phone keypad).

But changes in technology mean that such geographic identifiers are unnecessary.

In fact, many younger people no longer what an area code or what it is for. It is becoming unnecessary to even dial numbers, as our smart phones now serve as a contact directory, storing numbers we need and dialling with a single click.

The changes are set to continue. BT is discussing moving the whole phone system in the UK from wires to the internet. This will effectively change the requirements for the UK numbering system.

As you will probably know (as you are reading our blog), it is becoming increasingly common for calls to be made and received using the internet just now, as more and more people adopt VoIP.

 

Get in touch to discuss your options or find out more

See more on this topic on the Ofcom website

SureVoIP Christmas Closing Times

 

Much as we love VoIP, even we need a break from time to time!

The SureVoIP office will be closed on the 24th, 25th and 26th December 2018 and 31st December 2018, 1st and 2nd January 2019.

The SureVoIP office will be open on 27th and 28th December 2018 and reopen for business as usual on 3rd January 2019.

During our closed periods our sales, support and billing teams will not be able to assist with any queries.

If you require urgent technical support during our closed days please see https://www.surevoip.co.uk/help-support

Thank you,

The SureVoIP® Team.

Coping With Christmas

If you’re anything like us at SureVoIP®, you’re busy wrapping, buying things, making Festive plans, and getting your business ready for the holidays.

Christmas is a time for family, relaxing, and reviewing the year just gone. It is also a time of increased staff holidays, altered working hours, and working round office closures and public holidays.

One of the things you have to address is how to handle your phone system. What service will you be delivering to customers over the holiday season? How many staff members will you have, taking into account holidays? What service will your customers need? What service do your customers expect?

We can narrow this down into some key points to consider. Have a read through our checklist below and check if you have answers for all the points raised. If not, get in touch and we can offer some Festive advice!

 

Reduced Staff Count Over Holiday Period

 

 

Your usual call routing may be disrupted due to having fewer staff members working. As you have probably set up your call flow when fully staffed, this may need changed during a time of increased holidays. You may need a different person answering the phone, or a different approach to customer calls altogether during this time.

A VoIP service allows you to change your Call Routing quickly and easily. A SureVoIP® Technical Team member will happily change your Routing and Call Flow however suits. When the Holiday season is over, just give us a call or drop us an email, and we’ll change it back to your standard set up.

Another solution to the potential problems of a reduced staff count is to have employees working remotely. After all, if someone is tasked with overseeing your customer calls, do they really need to be in the office at all? Could this be done with a remote phone set up, working from home?

Various solutions are available. The person could take their standard work desk phone home. A VoIP service allows you to make and receive calls from anywhere you have a good internet connection. Your business phones do not necessarily need to be plugged in to your business internet connection. The employee can use the phone just as effectively using their home internet.

There are also various apps available when using a VoIP service. These allow workers to use their smart phone, tablet or desktop PC. This can replace the desk phone on a temporary or permanent basis, allowing the user a similar degree of functionality. The staff member in question does not then have to even stay in to answer calls! They can work from wherever they are. Visiting family, doing some last minute shopping, or making a snowman.

 

 

 

Unusual Opening Times

 

 

As your office has had to adjust to the Holidays, so your standard opening times may no longer be workable.

A SureVoIP® Fully Managed Hosted service allows you to set up Time of Day Routing, so you can route calls according to the time they are received. If your office has to shut early, we can send all calls to a designated answering service, for instance, or to a dedicated staff member. We can also send the calls straight to your voicemail.

There are a number of options available. It depends on your priorities and objectives.

You can use Voicemail to Email to keep track of messages received. Or you can forward all calls to a Staff Member. It depends on how you wish to work. A VoIP service will allow you the flexibility to adapt your phone system to your current requirements.

A possibility you may have overlooked is to use your phone system to pass on information. You can record a message to pass on changes to opening and closing times, and place this message as a voicemail recording, or as part of your company’s main ‘switchboard’ message.

 

 

 

Make it Christmassy!

 

 

Let’s not forget – it is Christmas after all!

We offer our customers lots of ways to customise their phone system. As you can guess, at this time of year, some people really get into the spirit!

You can have Santa himself boom out a message in his best Santa voice for all your customers to hear when they call in. You can have any message you want recorded in a studio by Santa himself (we won’t fob you off with an elf doing the voice).

Or you can record your very own staff singing carols! It is up to you.

If you would like to discuss how we can help over the Festive period, just get in touch.

NB – We will be closed on 24th, 25th and 26th, and the 31st, 1st and 2nd.

Enjoy the Holidays! Happy Christmas from all at SureVoIP®

Changing Needs Of Enterprise Telecoms

The face of the telecoms industry in the UK is changing fast. You would be forgiven for being lost at just what functionality can be offered, the different devices which are available, and the possibilities now available for corporate communications.

Larger companies can face some unique challenges when it comes to managing their approach to telecoms.

1) How should the company approach these problems at a policy level?

2) How will this policy be implemented?

3) How will the organisation control telecoms on an ongoing basis?

4) What challenges need to be faced?

The evolution of VoIP has opened a number of new avenues which can make life easier. There are now more ways than ever that a company can utilise technology to add to its communications set up.

Do you support remote workers effectively? Does your company telecoms set up work for customers and your brand in the case of remote workers?

Remote workers can now be added to your overall company phone system using VoIP. As long as the worker has an internet connection then they will be able to communicate as if they were in your main office. Your company IVR Menu, music on hold, and recorded messages will all play as if your customer had called your main switchboard. There is no need to have people using their own phone and explaining to people why their number is showing as different. The remote worker will be able to transfer calls to colleagues, pick up unanswered calls, and receive company voicemails.

As well as consolidating your company branding it also protects staff. Privacy and safety is protected as customers don’t phone worker’s home phone or mobile.

This is an important point as companies have a duty of care to provide a safe working environment.

You should also consider if you have an obligation to support remote workers – is it fair to ask them to pay bills, and incur expenses as part of their official duties?

 

Do you have to manage large numbers of staff overseas using company mobile phones? If so, does your telecoms set up give you the control and level of service you require?

Another aspect comes into play when you have teams in other countries. If they are using their own mobiles then you can have a situation reminiscent of the one above. Workers phones don’t represent your company. The workers own mobile is being used for official company business. Your company has limited control over the whole set up.

Managing telecoms for a whole department can be a nightmare, never mind a department which is working overseas. Larger organisations are now seeking a way in which they can efficiently manage and implement a solution over mobiles which works at an organisation and an end-user level.

The company needs to control aspects of this service, for instance whether employees will be able to use the phone over the internet, or make and receive certain calls.

Billing and payment must be considered, as must the company’s response if an employee leaves.

Even considering only these factors, it is easy to see how the situation could become unmanageable.

Exactly how does a corporation enforce a policy over remote devices, especially when those devices are located in another country?

The company must be able to implement whatever policy is put in place. This requires a flexible, technically advanced Provider, who is capable of understanding and fully utilising the advantages offered by new technology.

Just as VoIP changed the face of telecoms, so the mobile phone market is being revolutionised by MVNOs (Mobile Virtual Network Operators).

An MVNO can offer a technically advanced, more cost effective communications alternative to one of the ‘Big 3’ Providers.

Corporations switching to use an MVNO can then benefit from different, more bespoke services, set up by a smaller, more responsive Operator.

More on our MVNO offering

More on our VoIP offerings

CLI Changes

 

Those of you watching the telecoms news lately can’t have failed to have missed the announcements regarding CLI (Caller Line Identification) guidance from Ofcom.

Ofcom is the overseeing regulatory body for the telecoms industry in the UK, and is involved with all aspects of legislation or guidance for those operating in the sector.

The latest announcements are regarding the changes to CLI guidance.

Basically, this affects telecoms providers, and the way they need to ‘present’ calls to the network.

As a VoIP Provider, SureVoIP® is bound to follow the new guidelines.

This will mean some changes to the way we work. The changes may also mean some changes for our customers.

As a Communications Provider, SureVoIP® has the responsibility of keeping ahead of legislative changes.

As a result of this, we will have to make some changes to how we work. This in turn may affect some of our customers.

To give some background to the situation – CLI (Caller Line Identification) provides information to the person who has been called regarding the person who is calling them.

The change which Ofcom has made is to achieve some consistency throughout this process.

Up to now, the CLI Data which was being passed through the system was open to abuse, with either inaccurate data or no data at all being passed along.

Ofcom has decided that this system needs refreshing.

The existing legislation from Ofcom states that:

Callers must be able to withhold their number, either on all calls or on demand (for example, by dialling a prefix)

Called parties must be able to prevent callers from displaying their number (for example, help-lines who offer anonymity to callers)

Communications Providers must provide the option for a called party to reject anonymous calls

Called parties must be able to withhold the calling party’s number

Communications Providers must provide information to the public regarding CLI services.

There is a balance to be struck here. On one side, we need to allow the freedom to our users that the proposed changes seek to implement. On the flip side, we have to allow data to be transmitted for some technical telecoms reasons.

For instance, the CLI information is invaluable to the Emergency Services, and could literally mean the difference between life and death. Consider the case of someone requiring immediate medical help. If the person places the call, but then passes out, or becomes unintelligible during the call, before they have managed to pass on their address, then the CLI information could prove a lifeline. The Emergency Services would be able to attend the scene and assist.

This is one of the considerations of the new changes, and should, like the other proposed changes, prove a positive benefit.

The new Guidance places certain obligations on us regarding how phone calls are delivered. Ofcom has altered the data required to accompany a phone call.

After the new Guidance comes into play, Communications Providers will be obliged to deliver some enhanced data to the overall UK telecoms system, and deliver it in a different way.

The change should ensure that all Communications Providers exchange CLI data with improved accuracy, and that this data is valid and up-to-date.

As we touched on earlier in this post, the most important aspect of this to bear in mind is access by the Emergency Services.

Unreliable CLI data could mean that the Emergency Services would not be able to attend a 999 call. Closing any loop-hole which detracts from the CLI system functioning is only good news for the general public.

It also gives the advantage of tightening up the system which protects us from nuisance or fraudulent phone calls. With more reliable data being passed behind the scenes, the chances of catching fraudsters increases.

As you can see, there are a number of advantages to be gained from the Guidance changes. As well as the fraud protection, we should also see an increase in Emergency Services efficiency.

We’ll keep our Blog updated as we find out more.