Invoice Payment Page Changes

Dear all, We’ve migrated to the newer version of our accountancy platform and that has brought a slight change to the look of a PDF invoice Pay Online button and the payment page where you enter your credit card details. We’ve had a few queries about this change, so we thought we’d put up some … Continued


Know anyone 6 weeks in that still can’t transfer calls?

Today I had to call a supplier regarding an invoice and surprisingly I was told that they couldn’t transfer my call due to working from home during the lockdown. A telecom supplier! This got me thinking that there must be others like this that are just forwarding calls to their mobile and missing out on … Continued


SureVoIP Instant Messaging Relaunch

We’ve relaunched and simplified our free instant messaging offering. Why? Easy, just another option for you and the fact that your messages will stay in the UK and traverse via a privately run UK network, plus all the integration options it will bring across our services for existing customers. A full list of chat apps … Continued


New 119 NHS COVID-19 Number

Ofcom has issued a request for the telephone number 119 to be made live as an integral part of the NHS’s COVID-19 response programme. The number will be a key part of the NHS’s effort to keep the country safe and handle the threat from Coronavirus. The 119 number is now live on our network … Continued


Make Working From Home Work for You

As the UK settles in to a nation-wide lockdown, now is a good time to take stock of your situation. The first fortnight is almost past, and we all have a better idea of what current events mean to us, and how we will personally get through. One thing comes across, we are all determined … Continued


Getting To Know The Phone On Your Desk

It’s fair to say that we are all experiencing very changed days. Many, if not most of us, are now working from home, away from the office environment we’ve become used to. Rather than having our desks, phones and computers as we normally have, monitors are now sitting on stacks of books and desk phones … Continued


Changes To Police 101 Number Plus Call Charges Update

Important changes are set to take place tomorrow (1st of April 2020), affecting the Police 101 Single Non-Emergency Number (SNEN). This change is intended to be permanent. Although it will of course help under current circumstances, the revised pricing will not change after the Coronavirus Pandemic. So far, calls to the number have had a … Continued


ITSPA Awards 2020 Finalists

ITSPA have announced the Finalists for the 2020 awards, and we’re delighted to be on the list! ITSPA make a great contribution to IP telecoms. We’re up for awards in the following categories: BEST INFRASTRUCTURE BEST ITSP – SMALL ENTERPRISE BEST SOHO ITSP As industry overseer, they issue guidelines, uphold legislation, and assist with complaints. … Continued


SureVoIP Meet – Free video conferences

To help home workers during the COVID-19 crisis, we’ve made a branded version of the fantastic open source project Jitsi Meet live. We’ve simply called it SureVoIP Meet. It’s free for video calls and includes screen sharing and chat. You can sit on it all day and password protect your conference call too. Later in … Continued


Empty SureVoIP Office

Our physical office is now closed as the whole team works from home, just in time for last nights three week lockdown announcement. Business As Usual (almost) For us, it’s almost business as usual. We’ve been adjusting to not being able to discuss things over our desks and leaning more on the different tool sets … Continued