24/7 emergency customer support and Christmas holidays 2017

The SureVoIP office will be closed for normal business on:

  • Monday 25th December
  • Tuesday 26th December
  • Monday 1st January
  • Tuesday 2nd January

There will be limited email only support on:

  • Wednesday 27th December
  • Thursday 28th December
  • Friday 29th December

We will re-open on Wednesday 3rd January 2018.

If you have an emergency support requirement you can use our 24/7 emergency customer support telephone number 01224 245012. SureVoIP partners can call the on call support engineers directly.

Please note: this is for extreme emergencies regarding loss of service, not sales. When you call this number you will be asked for your SureVoIP telephone number and/or account number by a helpdesk agent.

Process: The helpdesk will call our internal test number to check all inbound and outbound systems. If there are no problems detected you will be advised to restart your equipment and verify your internet connection. If you are still experiencing a problem and require immediate assistance which can not wait until normal business hours, a call will be placed to our on call support engineers. We will already be alerted of any serious problems on our core systems due to our automated 24/7 monitoring and will post information about the problem on our Service Status page and SureVoIP Twitter Service Status feed, so please check these first. Thanks and enjoy the holidays!

24/7 emergency customer support and Christmas holidays 2016

The SureVoIP office will be closed for normal business on:

  • Monday 26th December
  • Tuesday 27th December
  • Monday 2nd January
  • Tuesday 3rd January

We will re-open on Wednesday 4th January 2017.

If you have an emergency support requirement you can use our 24/7 emergency customer support telephone number 01224 245012. SureVoIP partners can call the on call support engineers directly.

Please note: this is for extreme emergencies regarding loss of service, not sales. When you call this number you will be asked for your SureVoIP telephone number and/or account number by a helpdesk agent.

Process: The helpdesk will call our internal test number to check all inbound and outbound systems. If there are no problems detected you will be advised to restart your equipment and verify your internet connection. If you are still experiencing a problem and require immediate assistance which can not wait until normal business hours, a call will be placed to our on call support engineers. We will already be alerted of any serious problems on our core systems due to our automated 24/7 monitoring and will post information about the problem on our Service Status page and SureVoIP Twitter Service Status feed, so please check these first. Thanks and enjoy the holidays!

We’ve doubled our VoIP capacity again due to growth in 2012 and our 2013 plans

Hi all,

Hope you’re having a great year too? With 2012 almost coming to an end it’s time to just summarise where we are and what’s been happening in our world of VoIP.

We’ve now doubled our VoIP capacity with BT wholesale again to meet upcoming business in 2013. What else? Here’s a quick list as I know you’re very busy:

  • We have secured funding from the Scottish Business Gateway for a new business plan and sales and marketing work. This is paving the way for us to develop our own ISP related to VoIP in 2013. It is also helping with a new marketing video, website revamp, better purchase experience so your products are instantly live and a new customer and partner portal (plus other things)
  • We’ve joined RIPE – those techies of you will know this is the first step to running your own Broadband and other connectivity products
  • We’ve entered the ITSPA Awards again have high hopes we’ll win it
  • Our iPhone app is getting shown to us this month which is being developed in partnership with RGU
  • We’re closed for Christmas (I hope you are too)
  • We’re launching a brand new conferencing and web meeting product (more this month but it is a real game changer)
  • We’re moving office so we can accommodate more staff
  • We’re working hard on the most requested feature which is call packages
  • The SureVoIP API developer portal will be ready after the new year
  • SureVoIP partners are using the API in some cool ways

We’ve a couple of press releases out before the year end so keep an eye out. How has your year been?

Thanks,

Gavin.

P.S. Have you seen our SureVoIP 5 star reviews?

We’ve doubled our inbound VoIP capacity

Business has been amazing here and 2012 is going to be fantastic. We’ve got some big PR coming out soon and some other technical announcements (API, mobile Apps). Our store is also being worked on to help streamline the signup process with better pricing on hardware too.

Anyway, we’ve now doubled our VoIP capacity with BT wholesale to meet this new and upcoming business and brought on a new location with them. Currently inbound and outbound calls go through BT wholesale in Reading and our other 3 carriers at different locations. We’ve now added Manchester to this which means we have another site for resilience. That’s London, Reading, Manchester and Edinburgh.

This change will go live at 08:00 this Thursday (19th Jan) and will not result in any downtime. If you have any concerns or questions before or after this goes live please contact me personally.

Thanks,

Gavin.

P.S. Have you seen our SureVoIP 5 star reviews?

24/7 emergency customer support and Christmas holidays

The Suretec/SureVoIP office will be closed for normal business on Friday 23rd December and re-open on the 5th January 2012.

If you have an emergency support requirement you can use our 24/7 emergency customer support telephone number 01224 245012. SureVoIP partners can call the on call support engineers directly.

Please note: this is for extreme emergencies regarding loss of service, not sales. When you call this number you will be asked for your SureVoIP telephone number and/or account number by a helpdesk agent.

Process: The helpdesk will call our internal test number to check all inbound and outbound systems. If there are no problems detected you will be advised to restart your equipment and verify your internet connection. If you are still experiencing a problem and require immediate assistance which can not wait until normal business hours, a call will be placed to our on call support engineers.

We will already be alerted of any serious problems on our core systems due to our automated 24/7 monitoring and will post information about the problem on our Service Status page and SureVoIP Twitter Service Status feed, so please check these first.

Thanks and enjoy the holidays!