Calling All Call Centres

Amongst the chatter, the tapping of keys on keyboards, and the muted conversations muffled by headsets, you can probably hear a Manager quietly sobbing, if you listen hard enough. The problems of running Call Centres, or anywhere tasked with making contact with customers over the phone, are diverse. How do you control a team working … Continued


More Contact, More Contactable

Social pressures sometimes hit us like a wave, and then recede. Like fashions, slogans or celebrity marriages, they drift away from our collective conscious like the tide receding. But sometimes, these things hit like a tsunami, and are here to stay. Some things hit us with such force they become permanent fixtures in our society. … Continued


SureVoIP and Microsoft Teams

Dear all, Sorry for being so quiet! We’ve been working hard on adding new things to SureVoIP. It therefore gives me great pleasure to announce that we now have the ability for all SureVoIP Products and Services to be used with Microsoft Teams. What does that mean? Well, you can continue to use your existing … Continued


SureVoIP upgrades ready for 2020

Let’s run through our latest changes and see how they benefit our customer base and the VoIP sector generally. Those who have been with us for a long time will remember the noise we made about our new servers going into use in March 2014. This gave us much more functionality than we had previously, … Continued


The Impact Of Shifting From A Traditional Retail Model

Few can have failed to notice the impact the internet has had on the traditional retail model. If you had missed it, then your local High street clearly reflects the changes. Declining footfall, rising costs, and more consumer choice have sounded a death knell for many traditional high street shops. They are simply unable to … Continued


VoIP Phones – What To Consider And What Are Your Options

As more and more people are moving to consider VoIP, we decided to discuss another aspect of your telecoms. The phone itself. Some people are used to technology and like to explore hardware, pressing all the buttons and playing with the functions. Others are completely lost, staring at the flashing LED lights like a rabbit … Continued


The Importance Of Correct Equipment

As the internet becomes increasingly important in all aspects of our lives, so we find ourselves having to think ahead regarding hardware provision. It seems as if no sooner have you caught up than the game has moved on! There is no point now in providing for your requirements today – you need to be … Continued


Innovating For Success

Covering the start of our company, the thinking behind it and the drive moving us forward, the feature in today’s Press and Journal provides a great insight into SureVoIP®. It tells the intriguing story of how our MD, Gavin Henry, found himself in the position of starting Scotland’s only independent VoIP Provider.   Gavin Henry … Continued


The ITSPA Awards. Who are they, what are the awards for and why you should care

ITSPA stands for the Internet Telephony Service Providers’ Association. It is the governing body which oversees the VoIP industry in the UK.   They give awards to UK VoIP providers, covering delivery of VoIP services to Small, Medium and Corporate sized organisations. They also give awards for Infrastructure (the network behind-the-scenes, the stuff that makes … Continued