Calling All Call Centres

Amongst the chatter, the tapping of keys on keyboards, and the muted conversations muffled by headsets, you can probably hear a Manager quietly sobbing, if you listen hard enough. The problems of running Call Centres, or anywhere tasked with making contact with customers over the phone, are diverse. How do you control a team working … Continued


More Contact, More Contactable

Social pressures sometimes hit us like a wave, and then recede. Like fashions, slogans or celebrity marriages, they drift away from our collective conscious like the tide receding. But sometimes, these things hit like a tsunami, and are here to stay. Some things hit us with such force they become permanent fixtures in our society. … Continued


VDSL2 FTTC and the Home Office – A How To Guide

With so many of us now classified as home workers or SOHO workers, the balance of remote workers to standard office workers seems to be shifting irrevocably. In fact, it seems like the shift is going to be permanent, with many UK firms closing their physical offices altogether. According to some sources, landlords are predicting … Continued


SureVoIP and Microsoft Teams

Dear all, Sorry for being so quiet! We’ve been working hard on adding new things to SureVoIP. It therefore gives me great pleasure to announce that we now have the ability for all SureVoIP Products and Services to be used with Microsoft Teams. What does that mean? Well, you can continue to use your existing … Continued


Getting To Know The Phone On Your Desk

It’s fair to say that we are all experiencing very changed days. Many, if not most of us, are now working from home, away from the office environment we’ve become used to. Rather than having our desks, phones and computers as we normally have, monitors are now sitting on stacks of books and desk phones … Continued


ITSPA Awards 2020 Finalists

ITSPA have announced the Finalists for the 2020 awards, and we’re delighted to be on the list! ITSPA make a great contribution to IP telecoms. We’re up for awards in the following categories: BEST INFRASTRUCTURE BEST ITSP – SMALL ENTERPRISE BEST SOHO ITSP As industry overseer, they issue guidelines, uphold legislation, and assist with complaints. … Continued


Empty SureVoIP Office

Our physical office is now closed as the whole team works from home, just in time for last nights three week lockdown announcement. Business As Usual (almost) For us, it’s almost business as usual. We’ve been adjusting to not being able to discuss things over our desks and leaning more on the different tool sets … Continued


The Importance Of Giving Back

Every business has to contribute. We all exist within a wider community. It’s an anachronistic viewpoint that a business exists in and of itself, only there to make money for the owners or Directors. In an age where social responsibility is the big talking point amongst larger corporations, all businesses must take an active role … Continued


Communications Across Multiple Devices

You may have read about “Cross Channel” or “Cross Device” Communications. Many Telecoms and IT companies are making some noise about this. But what is it? How will you benefit? Will it make your life easier, or is it just more jargon floating around trying to get your attention? Well, you’ll be pleased to know … Continued


The Benefits of Regulations

A lot of the time, regulations get a very bad press. We moan about paperwork. We panic at the mention of audits. Sweat breaks out on foreheads when we are faced with our paperwork being scrutinised. Even the mention of a tax audit has been known to reduce a company accountant to tears. But sometimes … Continued