Calling All Call Centres

Amongst the chatter, the tapping of keys on keyboards, and the muted conversations muffled by headsets, you can probably hear a Manager quietly sobbing, if you listen hard enough. The problems of running Call Centres, or anywhere tasked with making contact with customers over the phone, are diverse. How do you control a team working … Continued


More Contact, More Contactable

Social pressures sometimes hit us like a wave, and then recede. Like fashions, slogans or celebrity marriages, they drift away from our collective conscious like the tide receding. But sometimes, these things hit like a tsunami, and are here to stay. Some things hit us with such force they become permanent fixtures in our society. … Continued


VDSL2 FTTC and the Home Office – A How To Guide

With so many of us now classified as home workers or SOHO workers, the balance of remote workers to standard office workers seems to be shifting irrevocably. In fact, it seems like the shift is going to be permanent, with many UK firms closing their physical offices altogether. According to some sources, landlords are predicting … Continued



National Awards Finalists

There are two main national bodies which SureVoIP rates highly, and who’s work influences our decisions and our view of our industry. These are Comms Council and ISPA (the Internet Service Providers’ Association). Comms Council Awards Comms Council (formerly ITSPA) is a national overseeing body governing the VoIP industry in the UK. As an organisation … Continued



SureVoIP and Microsoft Teams

Dear all, Sorry for being so quiet! We’ve been working hard on adding new things to SureVoIP. It therefore gives me great pleasure to announce that we now have the ability for all SureVoIP Products and Services to be used with Microsoft Teams. What does that mean? Well, you can continue to use your existing … Continued


SureVoIP Portal Update: 2FA and Team Management

Dear all, You can now enable Two Factor Authentication at Settings -> Security and add additional users with different permissions at Settings -> Team Enabling 2FA protects your login with more than just a password and is a highly recommended security feature. Adding new users allows you to create a “Billing” user that can only … Continued


2021 and the SureVoIP app

Hi all, I thought I’d do the popular “look back” post, but we all know how the year has gone so I’ll just say I hope you have a fantastic break as far as possible. I personally am really looking forward to some time off next week. Oh go on then, I might as well … Continued


Last date for SureVoIP Number Porting

Dear all, If you’re looking to move any phone numbers to SureVoIP, then the last date to submit these to us is by the 21st December. The SureVoIP Porting Desk will be closed from 22nd December and will re-open 5th January 2021. This will allow the porting team plenty of time to get your orders … Continued