Everything You Ever Wanted To Know About The Internet But Were Too Afraid To Ask

Gavin Henry, our MD, has been offered a 30 minute presentation, with a Q & A session, at this year's Granite City Expo.


This session can cover any topic related to the internet in general, or VoIP in particular.


What topics would you like to see covered?


Example topics could be:


How does the internet work? What actually happens when you click on a link?


How does YouTube work? How do you see the video you have requested? What technology is working behind the scenes?


How does my VoIP phone work? How does a phone call find me over the internet? How does it find the person I'm calling?


This is a great opportunity for us to pass on our expert knowledge, and we really want to make the best of it.


We could simply bang the 'SureVoIP' drum.


But we felt a better idea would be for us to use the time to benefit you.


What would you really like to know? Let us know what questions we can answer or topics we can cover. Just comment at the bottom of this post, or drop us a quick email with your question. The most asked question will form the topic for Gavin's talk.

Come chat to us about using Hosted Communications and IP Telephony at Granite Expo 2016 in Aberdeen

What are you doing Thursday 27th October?

Come visit the award winning SureVoIP (the only Internet Telephony Service Provider in Scotland) at the Hilton Treetops Hotel, Aberdeen at Granite EXPO 2016!

We'll listen to your requirements and problems, chat about Internet based telephony or just have a catch up!

Open from 9.30a.m. – 4.30p.m.  Entrance FREE

01224 900123 @SureVoIP

Your Answer To Coping With Customer Phone Calls – Leave The Office And Head To The Park

Have you ever wanted to leave your desk behind and head off? Where doesn't matter – the park, the pub, on top of a mountain.


The solution to needing freedom but still keeping your business running could be a softphone.


A softphone uses your smartphone as an Internet connected device. Using your smartphone like this allows you to utilise a business VoIP service.

Your smartphone is not working as a phone connected to the mobile network, but rather as a way to connect to the Internet.


A VoIP service delivers your calls over the Internet, rather than using a phone line or mobile signal.


Join the two together and you gain much more flexibility than being tied to a desk with a standard phone. Using a VoIP service you can appear as if you are in the office. You will use your standard phone number, and you can even display this number when calling your customers. You can transfer calls to colleagues, and callers will hear your Music on Hold music.


So you can walk away from your desk, and head off wherever the fancy takes you.


Your smartphone, running a softphone, can serve as your 'mini' office. You can use any features which form part of your business VoIP service. As long as you are connected to the Internet via Wi-Fi or 3G/4G, your calls will be delivered as if you were in the office. Any other functions and features, such as an Auto-attendant (Menu system), will work in exactly the same way. Your calls will reach you using exactly the same routing, and offering exactly the same functions, as you have come to expect.


More and more business users are coming to rely on VoIP for their communications. Offering increased functionality with decreased cost, it is becoming a sought-after alternative to traditional telecoms. Using this with a smartphone gives you a portable business-grade telecoms solutions which can fit in your pocket.


And remember – psychologists say that the colour green is calming and reduces stress, so working from the park may just be the best idea you ever had!


If you wish to know more about Hosted VoIP, softphones or anything related to business telecoms, just ask!


See more on the SureVoIP smartphone softphone

See more on Hosted VoIP for business

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Forget-Me-Not – A Guide To Being Memorable

The holy grail of most companies is to be THE company to call within their market place.


You want customers to pick up the phone without even thinking about it. They dial, they speak to one of your representatives, they ask a question or present their problem. Your company is half-way to making the sale, and more than half-way if the customer has dealt with you previously and been happy with your product or service.


You can cover the first stage of this with some advertising and marketing. Your website is out there, you are being found from Google or other search engines. Your adverts are placed strategically, and your sales people are feverishly working to build relationships and open doors.


The second stage in the process is trickier to manage. Getting the customer to actually contact you.


If your product or service is complicated and involves discussions, then email isn't ideal. Conversations become drawn-out, lengthy affairs. People lose track of the thread. Other things creep in, and before you know it the enquiry has been going on for 2 months and has covered a variety of topics. You know the customer has an issue with your website, or wants another staff member to contact him, or has a vague idea about another product you offer. What you don't have is a clear sign of the enquiry progressing to a sale. Your hot sales lead is cooling by the minute and you haven't moved forward at all.


This is why a simple phone conversation can be so beneficial.


However – apart from hiring clairvoyants, and tasking them with phoning all the people who might phone you before they actually do, or mind readers to phone all those currently thinking about phoning you, how do you address this?


Simple – by making it easy for customers to phone you.


A simple, easy to remember phone number could be all that is standing between your company and a barrage of sales calls.


Numbers which can be associated together stick in the mind much more easily than others. It sounds so simple we take it for granted. If I asked you to remember '1,2,3,4,5,6' you would manage without too much trouble! But if I asked you to remember '5,3,7,9,4,1' you would probably struggle. If I asked you to recite each sequence after a ten minute interval, one sequence is going to come to mind much more easily than the other. Again, it sounds easy, but there is psychology behind it.


In the first sequence, because the numbers can be associated, your brain doesn't actually remember the numbers at all – it remembers the association. And one association is much easier to remember than six numbers. The random sequence requires more space in your memory, because your brain cannot create a short-cut, and so has to remember the six individual components. The random sequence is more likely to be forgotten or recalled incorrectly.


So, the answer to being memorable is to employ a little bit of psychology. Ensure your phone number is easy to remember, and customers will find it much easier to get in touch. Simple!


Get in touch to discuss how we can help you be Memorable

Read more interesting articles on VoIP and telephony

The Traditional Phone And The Sword Of Damocles

Over the last few years there has been a steady shift from traditional telecoms set ups over to internet-based telecoms.


There are a number of advantages using the internet to deliver services, for instance scalability, speed of provisioning, and end-user control.


There is another advantage which is perhaps not as well known.


Traditional telecoms has been sentenced to death.


BT decided that the ISDN telecoms service (the network which delivers voice and data across the country) will be shut-down in 2025.


An alternative, SIP trunking, has been becoming increasingly popular, boosted by the need for more control and increased flexibility from end users. In our digital-driven fast-paced environment, people require more functionality with less rigidity associated with traditional telephony. People expect to be able to make changes quickly and easily, and preferably in real-time. Customers expect access to portals giving control and relevant information. What customers don't want, and will no longer accept, is waiting weeks for changes to be implemented.


The change from ISDN to SIP has been gathering momentum, and the recent announcement from BT will only increase the numbers seeking to change.


Hosted VoIP is one of the opportunities which SIP technology has opened up. A Hosted VoIP system gives customers much more functionality than traditional telecoms. On-line portals give real-time information, and the ability to up-date and control system functions. Delivery over the internet gives the ability to up-date functions, alter and customise features, and push out settings to hardware.


It gives a scalable, usable telephony resource to customers, with the reassuring factors of longevity and stability. The ISDN option offers little regarding these factors. It is an anachronism in an environmnet of data packets and virtual machines. After all, think about any other technologies from 1988 – would we expect our old desktop PCs to run a modern business? Or would anyone be happy to walk around with a huge brick of a mobile phone? So it is with ISDN, it is simply not capable of keeping pace with the demands we now place on the technology.


So maybe it is with some relief that BT will take the venerable old beast out to retire in green pasture – the way is clear for a more capable, faster and user-friendly future.


See your Hosted VoIP options.

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