Ofcom launch UK’s first interactive map of fixed broadband which is great for VoIP

Ofcom has today launched the UK’s first interactive map of fixed broadband, using actual data provided by communications providers about the UK’s broadband infrastructure.

This is excellent for customers wishing to check if their connection will suitable for using Business VoIP services and how many calls they can make over it.

The map, available at http://maps.ofcom.org.uk/broadband/, was compiled using data provided by communications providers and covers 200 administrative authorities.

Contact SureVoIP if you have any questions about this new service from Ofcom.

Ofcom is required to submit a report on the UK’s communications infrastructure to the Secretary of State for Culture, Media and Sport every three years.  As the first stage of meeting our infrastructure duty, Ofcom is publishing the online map, which allows users to zoom in and out of administrative authorities of the UK and provides a range of data to offer a picture of broadband provision in each area.

Specifically it covers:

–          availability of superfast broadband (the percentage of addresses which are within the coverage area of superfast broadband networks);

–          average broadband take-up (excluding superfast broadband connections);

–          average maximum speed for ADSL and cable services (excluding superfast broadband); and

–          the percentage of homes with broadband currently not receiving 2Mbit/s speeds.


The report which accompanies the map can be found here: http://maps.ofcom.org.uk/broadband/downloads/ofcom-uk-broadband-speed-report-2011.pdf

New Scheduled Maintenance (06/07/11 20:00): Inbound and Outbound VoIP platform downtime

We will be performing some changes to our main platform which will take up to 1 hour from 8pm. This will affect inbound and outbound call traffic, but not internal traffic on our hosted VoIP platform.

The reason for these changes are to allow us to complete our certification processes with various hardware vendors as per our blog post Certified SIP Trunk Provider For Aastra, Avaya, NEC, Panasonic And 3CX

We’ll post an update when this is completed.

Thanks for your patience.

Did the UK Cloud Alliance contact ITSPA?

Just come across this Cloud Industry Forum rains on UK Cloud Alliance’s parade:

Fifteen UK-based technology firms and service providers have come together to launch the UK Cloud Alliance in an attempt to help businesses looking to procure cloud services. However, the move has been heavily criticized by the Cloud Industry Forum.

“Apparently a rigorous process was implemented (by Star themselves we assume) to whittle down literally ‘thousands’ of would-be cloud providers and enablers into a list of just 15-17 businesses that can meet the needs of the UK SMB market according to Star’s business develepment person,” said Andy Burton, chairman of the Cloud Industry Forum.

“Unsurprisingly, the only firms making the cut were firms that don’t compete with Star, and many of who they have historically worked with on opportunities. I would love to hear from some of the hopeful companies that supposedly must have had their business plans dashed by not becoming a member of this ‘new’ organisation, but somehow I doubt that even one of these claimed ‘thousands’ will ever come forward,” he added.

Burton said the UK Cloud Alliance should not be taken seriously until it adopts its own independent and certified code of practice

“Until this is rectified, end users should clearly see this alliance as nothing more than a collaborative commercial working agreement between a private group of companies who believe they have nothing to lose and something to gain from working together,” said Burton.


The UK Cloud Alliance comprises specialists in telephony, security, hardware migration and virtualisation. I don’t remember them approaching ITSPA to see if it’s members would like to join or do I think that they are as neutral and as beneficial to the industry as ITSPA.

So how can they possibly represent the best in UK Telephony?!?


What would help you to look at VoIP for your business?

Hi all,

Lately I’ve been thinking about the perceived barriers to adopting VoIP within a business or your business and wondered if any of these things might help:

  1. No setup costs?
  2. Free IP phone?
  3. Free weekend calls?
  4. Call bundles (phones and minutes)?
  5. Free 60 day trial with some call credit much like KashFlow offer with 60-day trial which I know works really well for them (we use their platform and APIs.
  6. Free online training, webinars or support videos
  7. A custom consultation process?
  8. Anything else I’ve not thought of that isn’t specific to your business


I’d love your feedback on what would be important to you?




Interesting discussion over at the KashFlow Business Forum and my reply to indizine’s post:

Hi indizine,

I’ve very much appreciate your detailed reply. I’m trying to see how we would compare against all this. What was your cut off for

new to the game 


The SureVoIP website was launched in Nov 2010, but the actual services have been running since 2009 andSuretec have been doing VoIP consultancy since 2006 and Suretec is 8 years old. Not sure what you would look at there?

All the SureVoIP products and services are only 1 month contracts so can be upgraded/swapped very easily.

Ah, so I can see that Google reach and have the supplier listed and discussed in other places is very powerful. I’ve spent a lot of time making sure we are compliant, provide all the best services and in the first 6 months we became a Best Business ITSP (SME) Finalist in The ITSPA 2011 Awards and have the ITSPA Quality mark, but I get your point.

Oh, that’s not good for the VoIP provider’s lines to drop out when you call them! I have been thinking of adding a “What to expect” or a “Signup process works as follows” type flow chart.

The aim wasn’t to mask anything as I’d mistakenly assumed quality, confidence in our setup, respectability were all a given but obviously seeing this elsewhere rather than just on the SureVoIP website is a must!