Technology – The Unsung Hero During the Pandemic

As we move cautiously into a post-pandemic world, reviewing the past events is only natural. It may be hard to see at first, but there are many positive points floating around in the gloom of the last couple of years. Neighbourhoods started to pull together in a way they hadn’t before, the general public adjusted … Continued


4 Potential VoIP Pitfalls and How to Avoid Them

VoIP is lauded as a fantastic solution to the problem of companies communicating. Rightly so – it allows for flexibility and high quality communications for any company. But are there any downsides? What in particular should you be watching for when looking at VoIP for your company? The next paragraph will give a brief run … Continued


How to Choose and Work with a Softphone

In the post-pandemic world of hybrid offices and remote working the term ‘softphone’ has become far more common than it used to be. They’ve been around for a while, but if the term is new to you, then now might be a good time to find out more. So What is a Softphone? A softphone … Continued


How to Project Manage Moving to VoIP

Moving your phone system over to VoIP is a major company project. It should be treated the same way as moving your main office, or introducing any new company-wide system. There area number of ways you can manage the transition, and make life easier. Project managing is key, as is planning, research, and doing some … Continued


3 Common Myths Around VoIP

VoIP has made a lot of news in the past while, a lot of it caused by BT announcing preparations for switching us all over to it in a few years. It seems that everyone has an opinion on VoIP. Some are for, some against. The postman has an opinion. So does the guy down … Continued


Calling All Call Centres

Amongst the chatter, the tapping of keys on keyboards, and the muted conversations muffled by headsets, you can probably hear a Manager quietly sobbing, if you listen hard enough. The problems of running Call Centres, or anywhere tasked with making contact with customers over the phone, are diverse. How do you control a team working … Continued


More Contact, More Contactable

Social pressures sometimes hit us like a wave, and then recede. Like fashions, slogans or celebrity marriages, they drift away from our collective conscious like the tide receding. But sometimes, these things hit like a tsunami, and are here to stay. Some things hit us with such force they become permanent fixtures in our society. … Continued


Phone Numbers – Do We Still Need Them?

Phone Numbers – Do We Still Need Them? In an era of smart phones, social media and instant messaging apps, is there still a place for the traditional phone number? It sounds like a daft question, but it is actually very relevant to today’s communications. The way people are phoning has changed since the Post … Continued


The Benefits Of A Status Page

There is nothing quite like transparency. When working with your suppliers, do you receive full notification as to what they are up to and why? When they have issues, do they try and cover it up or are they open and transparent? This is particularly relevant when dealing with internet connectivity or telecoms. Websites and … Continued


Three Ways To Make BYOD Work For You

Is BYOD a real thing? If so, what is it? We have been reading more and more articles which mention BYOD (Bring Your Own Device). So we thought now would be a good time to examine this topic in more detail. What is it, what does it all mean, and what difference will it make … Continued