So – you’re a Department Manager, and you’re boss has just tasked you with transferring the whole company over to using VoIP. Should you be worried, and if so, about what? Firstly, moving to VoIP is a positive move for your company, so don’t worry too much. It comes with a number of advantages, such … Continued
Is it a noun? Is it a verb? Do you have to VoIP? Do you order one VoIP please? As the changed workplace we find ourselves settles into a normality, the way we communicate has changed dramatically. Once the preserve of self-conscious family conversations over a social media platform at Christmas, internet-based phone calls have … Continued
As we move cautiously into a post-pandemic world, reviewing the past events is only natural. It may be hard to see at first, but there are many positive points floating around in the gloom of the last couple of years. Neighbourhoods started to pull together in a way they hadn’t before, the general public adjusted … Continued
VoIP is lauded as a fantastic solution to the problem of companies communicating. Rightly so – it allows for flexibility and high quality communications for any company. But are there any downsides? What in particular should you be watching for when looking at VoIP for your company? The next paragraph will give a brief run … Continued
In the post-pandemic world of hybrid offices and remote working the term ‘softphone’ has become far more common than it used to be. They’ve been around for a while, but if the term is new to you, then now might be a good time to find out more. So What is a Softphone? A softphone … Continued
Moving your phone system over to VoIP is a major company project. It should be treated the same way as moving your main office, or introducing any new company-wide system. There area number of ways you can manage the transition, and make life easier. Project managing is key, as is planning, research, and doing some … Continued
VoIP has made a lot of news in the past while, a lot of it caused by BT announcing preparations for switching us all over to it in a few years. It seems that everyone has an opinion on VoIP. Some are for, some against. The postman has an opinion. So does the guy down … Continued
Amongst the chatter, the tapping of keys on keyboards, and the muted conversations muffled by headsets, you can probably hear a Manager quietly sobbing, if you listen hard enough. The problems of running Call Centres, or anywhere tasked with making contact with customers over the phone, are diverse. How do you control a team working … Continued
Social pressures sometimes hit us like a wave, and then recede. Like fashions, slogans or celebrity marriages, they drift away from our collective conscious like the tide receding. But sometimes, these things hit like a tsunami, and are here to stay. Some things hit us with such force they become permanent fixtures in our society. … Continued
Phone Numbers – Do We Still Need Them? In an era of smart phones, social media and instant messaging apps, is there still a place for the traditional phone number? It sounds like a daft question, but it is actually very relevant to today’s communications. The way people are phoning has changed since the Post … Continued