SureVoIP Christmas Closing Times

Much as we love VoIP, even we need a break from time to time!

The SureVoIP office will be closed on the 24th, 25th and 26th December 2018 and 31st December 2018, 1st and 2nd January 2019.

The SureVoIP office will be open on 27th and 28th December 2018 and reopen for business as usual on 3rd January 2019.

During our closed periods our sales, support and billing teams will not be able to assist with any queries.

If you require urgent technical support during our closed days please see https://www.surevoip.co.uk/help-support

Thank you,

The SureVoIP® Team.

Coping With Christmas

If you’re anything like us at SureVoIP®, you’re busy wrapping, buying things, making Festive plans, and getting your business ready for the holidays.

Christmas is a time for family, relaxing, and reviewing the year just gone. It is also a time of increased staff holidays, altered working hours, and working round office closures and public holidays.

One of the things you have to address is how to handle your phone system. What service will you be delivering to customers over the holiday season? How many staff members will you have, taking into account holidays? What service will your customers need? What service do your customers expect?

We can narrow this down into some key points to consider. Have a read through our checklist below and check if you have answers for all the points raised. If not, get in touch and we can offer some Festive advice!

Reduced Staff Count Over Holiday Period

Your usual call routing may be disrupted due to having fewer staff members working. As you have probably set up your call flow when fully staffed, this may need changed during a time of increased holidays. You may need a different person answering the phone, or a different approach to customer calls altogether during this time.

A VoIP service allows you to change your Call Routing quickly and easily. A SureVoIP® Technical Team member will happily change your Routing and Call Flow however suits. When the Holiday season is over, just give us a call or drop us an email, and we’ll change it back to your standard set up.

Another solution to the potential problems of a reduced staff count is to have employees working remotely. After all, if someone is tasked with overseeing your customer calls, do they really need to be in the office at all? Could this be done with a remote phone set up, working from home?

Various solutions are available. The person could take their standard work desk phone home. A VoIP service allows you to make and receive calls from anywhere you have a good internet connection. Your business phones do not necessarily need to be plugged in to your business internet connection. The employee can use the phone just as effectively using their home internet.

There are also various apps available when using a VoIP service. These allow workers to use their smart phone, tablet or desktop PC. This can replace the desk phone on a temporary or permanent basis, allowing the user a similar degree of functionality. The staff member in question does not then have to even stay in to answer calls! They can work from wherever they are. Visiting family, doing some last minute shopping, or making a snowman.

Unusual Opening Times

As your office has had to adjust to the Holidays, so your standard opening times may no longer be workable.

A SureVoIP® Fully Managed Hosted service allows you to set up Time of Day Routing, so you can route calls according to the time they are received. If your office has to shut early, we can send all calls to a designated answering service, for instance, or to a dedicated staff member. We can also send the calls straight to your voicemail.

There are a number of options available. It depends on your priorities and objectives.

You can use Voicemail to Email to keep track of messages received. Or you can forward all calls to a Staff Member. It depends on how you wish to work. A VoIP service will allow you the flexibility to adapt your phone system to your current requirements.

A possibility you may have overlooked is to use your phone system to pass on information. You can record a message to pass on changes to opening and closing times, and place this message as a voicemail recording, or as part of your company’s main ‘switchboard’ message.

Make it Christmassy!

Let’s not forget – it is Christmas after all!

We offer our customers lots of ways to customise their phone system. As you can guess, at this time of year, some people really get into the spirit!

You can have Santa himself boom out a message in his best Santa voice for all your customers to hear when they call in. You can have any message you want recorded in a studio by Santa himself (we won’t fob you off with an elf doing the voice).

Or you can record your very own staff singing carols! It is up to you.

If you would like to discuss how we can help over the Festive period, just get in touch.

NB – We will be closed on 24th, 25th and 26th, and the 31st, 1st and 2nd.

Enjoy the Holidays! Happy Christmas from all at SureVoIP®

24/7 emergency customer support and Christmas holidays 2017

The SureVoIP office will be closed for normal business on:

  • Monday 25th December
  • Tuesday 26th December
  • Monday 1st January
  • Tuesday 2nd January

There will be limited email only support on:

  • Wednesday 27th December
  • Thursday 28th December
  • Friday 29th December

We will re-open on Wednesday 3rd January 2018.

If you have an emergency support requirement you can use our 24/7 emergency customer support telephone number 01224 245012. SureVoIP partners can call the on call support engineers directly.

Please note: this is for extreme emergencies regarding loss of service, not sales. When you call this number you will be asked for your SureVoIP telephone number and/or account number by a helpdesk agent.

Process: The helpdesk will call our internal test number to check all inbound and outbound systems. If there are no problems detected you will be advised to restart your equipment and verify your internet connection. If you are still experiencing a problem and require immediate assistance which can not wait until normal business hours, a call will be placed to our on call support engineers. We will already be alerted of any serious problems on our core systems due to our automated 24/7 monitoring and will post information about the problem on our Service Status page and SureVoIP Twitter Service Status feed, so please check these first. Thanks and enjoy the holidays!

24/7 emergency customer support and Christmas holidays 2016

The SureVoIP office will be closed for normal business on:

  • Monday 26th December
  • Tuesday 27th December
  • Monday 2nd January
  • Tuesday 3rd January

We will re-open on Wednesday 4th January 2017.

If you have an emergency support requirement you can use our 24/7 emergency customer support telephone number 01224 245012. SureVoIP partners can call the on call support engineers directly.

Please note: this is for extreme emergencies regarding loss of service, not sales. When you call this number you will be asked for your SureVoIP telephone number and/or account number by a helpdesk agent.

Process: The helpdesk will call our internal test number to check all inbound and outbound systems. If there are no problems detected you will be advised to restart your equipment and verify your internet connection. If you are still experiencing a problem and require immediate assistance which can not wait until normal business hours, a call will be placed to our on call support engineers. We will already be alerted of any serious problems on our core systems due to our automated 24/7 monitoring and will post information about the problem on our Service Status page and SureVoIP Twitter Service Status feed, so please check these first. Thanks and enjoy the holidays!

Donation to Gathimba Edwards Foundation

Dear all,

As some of you may know (those that I have met), my son Ben (11) has Cerebral Palsy and is wheelchair bound and can not talk. He is a happy boy and very lucky to have been born in the UK. There are other children with the same or similar life limiting conditions that are not so lucky.

This led my wife and I, on a personal level, working with Myles Edwards and the Gathimba Edwards Foundation. We helped a similar boy to Ben and their family in Kenya and this year we have chosen help, albeit in a small way, from a business point of view. Instead of Christmas cards to all our customers, we’ve donated that money to the Gathimba Edwards Foundation.

This has enabled a family to get such a simple thing as beds:

Monica Jepkorir shared this torn foam mat and bed with 4 of her children Faith, Jelegat, Victor and Kevin whilst her oldest son Nelson sleeps on the floor.

Monica is HiV positive and sadly lost her husband from the same disease last year. She is incredibly humble, appreciative and hardworking. We recently cleared all their school fee debts but also wanted to improve their living conditions.

Thanks to SureVoIP we have been able to buy them a double decker double bed, mattresses, blankets, bed sheets, cutlery, pots, solar lights, plates and pillows.

Please visit our Facebook page for regular updates on the children we are supporting:

https://www.facebook.com/GathimbaEdwardsFoundation

If you wish to make a donation you can do so here:

http://www.totalgiving.co.uk/charity/gathimba-edwards-foundation – a little goes a long way in Kenya, with £5 paying the tuition fees of a primary school pupil for 6 months and £1 feeding a child for 2 days.

Thanks for reading,

Gavin.

24/7 emergency customer support and Christmas holidays 2015

The SureVoIP office will be closed for normal business on:

  • Thursday 24th December
  • Friday 25th December
  • Thursday 31st December
  • Friday 1st January
  • Monday 4th January

We will re-open on the Tuesday 5th January 2015.

If you have an emergency support requirement you can use our 24/7 emergency customer support telephone number 01224 245012. SureVoIP partners can call the on call support engineers directly.

Please note: this is for extreme emergencies regarding loss of service, not sales. When you call this number you will be asked for your SureVoIP telephone number and/or account number by a helpdesk agent.

Process: The helpdesk will call our internal test number to check all inbound and outbound systems. If there are no problems detected you will be advised to restart your equipment and verify your internet connection. If you are still experiencing a problem and require immediate assistance which can not wait until normal business hours, a call will be placed to our on call support engineers.

We will already be alerted of any serious problems on our core systems due to our automated 24/7 monitoring and will post information about the problem on our Service Status page and SureVoIP Twitter Service Status feed, so please check these first.

Thanks and enjoy the holidays!

Last dates for new orders and changes

Please see the following dates:

Thanks.

Last dates for new orders and changes

Please see the following dates:

Thanks.

24/7 emergency customer support and Christmas holidays 2014

The Suretec/SureVoIP office will be closed for normal business on Monday 22nd December and re-open on the Monday 5th January 2015.

If you have an emergency support requirement you can use our 24/7 emergency customer support telephone number 01224 245012. SureVoIP partners can call the on call support engineers directly.

Please note: this is for extreme emergencies regarding loss of service, not sales. When you call this number you will be asked for your SureVoIP telephone number and/or account number by a helpdesk agent.

Process: The helpdesk will call our internal test number to check all inbound and outbound systems. If there are no problems detected you will be advised to restart your equipment and verify your internet connection. If you are still experiencing a problem and require immediate assistance which can not wait until normal business hours, a call will be placed to our on call support engineers.

We will already be alerted of any serious problems on our core systems due to our automated 24/7 monitoring and will post information about the problem on our Service Status page and SureVoIP Twitter Service Status feed, so please check these first.

Thanks and enjoy the holidays!

24/7 emergency customer support and Christmas holidays 2013

The Suretec/SureVoIP office will be closed for normal business on Monday 23rd December and re-open on the Monday 6th January 2014.

If you have an emergency support requirement you can use our 24/7 emergency customer support telephone number 01224 245012. SureVoIP partners can call the on call support engineers directly.

Please note: this is for extreme emergencies regarding loss of service, not sales. When you call this number you will be asked for your SureVoIP telephone number and/or account number by a helpdesk agent.

Process: The helpdesk will call our internal test number to check all inbound and outbound systems. If there are no problems detected you will be advised to restart your equipment and verify your internet connection. If you are still experiencing a problem and require immediate assistance which can not wait until normal business hours, a call will be placed to our on call support engineers.

We will already be alerted of any serious problems on our core systems due to our automated 24/7 monitoring and will post information about the problem on our Service Status page and SureVoIP Twitter Service Status feed, so please check these first.

Thanks and enjoy the holidays!