We pride ourselves on taking our customer obligation seriously, and this is why we review and implement security fixes, bugs fixes, and keep abreast of the latest technologies. We work hard to ensure our platform is always stable and available. That's why you use a Cloud service and that’s what you pay us for. As part of operating a Hosted VoIP platform, or any Software as a Service (SaaS) platform, it is our responsibility to keep the platform up to date.
Therefore, I am very excited to announce SureVoIP® Hosted v4. This has been live in our Edinburgh Datacentre since October 2016 with all new customers provisioned on it since November 2016. It had been tested by ourselves for 6 months prior to this.
During our maintenance window on the 16th of March, 2017 between 22:00 and 23:00 we will be migrating all customers to our new SureVoIP® Hosted platform in Edinburgh, away from our current platform in London. That platform will remain and be upgraded at a later time.
There will be a period of time between your phones connecting to the new version of our Hosted platform and your numbers pointing to it, so during this period some calls may not reach you. These will be directed to voicemail instead. Outgoing calls should fail over automatically. Please note, only our Hosted VoIP customers are affected by this maintenance. Select customers have already been migrated to this new version due to the complexity of their business requirements.
Some of the changes in the new Hosted version include (but are not limited to):
– A New and Improved Web Interface
– Improved Call Forwarding – Ability to call forward on Busy/No Answer/Not Registered signals
– Voicemail-to-email can now be sent not only as attachments, but also as download or listen links
– Voicemail can now expose a menu to the caller, allowing them to press buttons to transfer to other destinations instead of leaving a voicemail
– Missed call notifications via email
– Call Block menu
– Call Detail Record usability and speed improvements
– Many Fax improvements
– New Call Centre Operator Panel
– Many bug fixes and smaller improvements.
If you would like to have your calls forwarded to an alternate number, or if you have any questions, please email email@example.com or call 0330 445 0000.
The SureVoIP® Support Team.
Everything Thursday evening between 22:00 and 23:00 we may perform minor changes to our network and services due to ongoing improvements, bug fixes, capacity changes and anything minor that will not cause an outage. If an outage is expected we will provide at least 7 days notice unless an urgent issue needs to be addressed due to reasons out with our control.
After 4 months of testing we are ready to switch customers over to our own network.
This will take place on Friday 28th February at 10pm until midnight. Services will be interrupted and intermittent during this time. If you are a SureVoIP Hosted VoIP customer, then you may need to restart your phones when you come in to the office on Monday, but most should be fine. Over the next week we advise those running on site phone systems or strict firewalls to adjust your firewall if you haven’t already. Please add a new rule to allow traffic into your network from 126.96.36.199/27. For those of you that are not technical please forward this email to your IT department.
SureVoIP Partners have already been advised of these changes. If you have any questions or custom requirements please email firstname.lastname@example.org
You can follow our progress via our Service Status page and SureVoIP Status twitter account from 10pm on Friday 28th February onwards. Please note: the current network will still continue to work for 30 days from the 28th February and we’ll keep an eye on those that have hardcoded any of the current IP addresses.
We will be upgrading our softswitch and web gui to the latest stable version that powers the SureVoIP Hosted product. This work will be carried out on Saturday 28th September between 22:00 and 23:00. This will affect both internal and external calls from and to the Hosted VoIP platforms. It is expected this interruption will be between 5 and 10 minutes. We will post updates on the SureVoIP Service Status page once the work is complete.
This will mean your phones will lose registration and will not be able to make or receive calls during that time and may need to rebooted. If you are a SureVoIP customer on any other product you will not be affected.If you would like your calls forwarded to an alternate number or if you have any questions please email email@example.com
Just a quick one to say we will be closing at 4pm this Thursday for our staff Christmas meal.
We have 24/7 cover, so if you have any emergencies please read and follow:
24/7 emergency customer support and Christmas holidays
Hope you’re having a great year too? With 2012 almost coming to an end it’s time to just summarise where we are and what’s been happening in our world of VoIP.
We’ve now doubled our VoIP capacity with BT wholesale again to meet upcoming business in 2013. What else? Here’s a quick list as I know you’re very busy:
- We have secured funding from the Scottish Business Gateway for a new business plan and sales and marketing work. This is paving the way for us to develop our own ISP related to VoIP in 2013. It is also helping with a new marketing video, website revamp, better purchase experience so your products are instantly live and a new customer and partner portal (plus other things)
- We’ve joined RIPE – those techies of you will know this is the first step to running your own Broadband and other connectivity products
- We’ve entered the ITSPA Awards again have high hopes we’ll win it
- Our iPhone app is getting shown to us this month which is being developed in partnership with RGU
- We’re closed for Christmas (I hope you are too)
- We’re launching a brand new conferencing and web meeting product (more this month but it is a real game changer)
- We’re moving office so we can accommodate more staff
- We’re working hard on the most requested feature which is call packages
- The SureVoIP API developer portal will be ready after the new year
- SureVoIP partners are using the API in some cool ways
We’ve a couple of press releases out before the year end so keep an eye out. How has your year been?
P.S. Have you seen our SureVoIP 5 star reviews?
Business has been amazing here and 2012 is going to be fantastic. We’ve got some big PR coming out soon and some other technical announcements (API, mobile Apps). Our store is also being worked on to help streamline the signup process with better pricing on hardware too.
Anyway, we’ve now doubled our VoIP capacity with BT wholesale to meet this new and upcoming business and brought on a new location with them. Currently inbound and outbound calls go through BT wholesale in Reading and our other 3 carriers at different locations. We’ve now added Manchester to this which means we have another site for resilience. That’s London, Reading, Manchester and Edinburgh.
This change will go live at 08:00 this Thursday (19th Jan) and will not result in any downtime. If you have any concerns or questions before or after this goes live please contact me personally.
P.S. Have you seen our SureVoIP 5 star reviews?
This appeared to be an isolated case between one of our partners, their customers and routing to each others network.
There have been no more reports today.
All services were unaffected.
BT wholesale are rationalising their IP Exchange equipment and have asked Suretec to migrate onto a new set of SBCs. The migration of inbound VoIP customer numbers should be transparent with no loss of active calls and is due to start and be completed on Thursday 22nd September.
After two weeks of testing our own main number (01224 900123) on the BT Wholesale new IP Exchange equipment, we were happy to approve the move to migrate all inbound SureVoIP customer numbers over.
If you have any concerns, please contact us.