Dear all, We pride ourselves on taking our customer obligation seriously, and this is why we review and implement security fixes, bugs fixes, and keep abreast of the latest technologies. We work hard to ensure our platform is always stable and available. That's why you use a Cloud service and that’s what you pay us … Continued
Everything Thursday evening between 22:00 and 23:00 we may perform minor changes to our network and services due to ongoing improvements, bug fixes, capacity changes and anything minor that will not cause an outage. If an outage is expected we will provide at least 7 days notice unless an urgent issue needs to be addressed … Continued
Hi all, After 4 months of testing we are ready to switch customers over to our own network. This will take place on Friday 28th February at 10pm until midnight. Services will be interrupted and intermittent during this time. If you are a SureVoIP Hosted VoIP customer, then you may need to restart your phones when you come in … Continued
We will be upgrading our softswitch and web gui to the latest stable version that powers the SureVoIP Hosted product. This work will be carried out on Saturday 28th September between 22:00 and 23:00. This will affect both internal and external calls from and to the Hosted VoIP platforms. It is expected this interruption will be between 5 and 10 minutes. We will post updates … Continued
Just a quick one to say we will be closing at 4pm this Thursday for our staff Christmas meal. We have 24/7 cover, so if you have any emergencies please read and follow: 24/7 emergency customer support and Christmas holidays Thanks, Gavin.
Hi all, Hope you’re having a great year too? With 2012 almost coming to an end it’s time to just summarise where we are and what’s been happening in our world of VoIP. We’ve now doubled our VoIP capacity with BT wholesale again to meet upcoming business in 2013. What else? Here’s a quick list … Continued
Business has been amazing here and 2012 is going to be fantastic. We’ve got some big PR coming out soon and some other technical announcements (API, mobile Apps). Our store is also being worked on to help streamline the signup process with better pricing on hardware too. Anyway, we’ve now doubled our VoIP capacity with … Continued
This appeared to be an isolated case between one of our partners, their customers and routing to each others network. There have been no more reports today.
All services were unaffected.
BT wholesale are rationalising their IP Exchange equipment and have asked Suretec to migrate onto a new set of SBCs. The migration of inbound VoIP customer numbers should be transparent with no loss of active calls and is due to start and be completed on Thursday 22nd September. After two weeks of testing our own … Continued