Donation to Gathimba Edwards Foundation

Dear all,

As some of you may know (those that I have met), my son Ben (11) has Cerebral Palsy and is wheelchair bound and can not talk. He is a happy boy and very lucky to have been born in the UK. There are other children with the same or similar life limiting conditions that are not so lucky.

This led my wife and I, on a personal level, working with Myles Edwards and the Gathimba Edwards Foundation. We helped a similar boy to Ben and their family in Kenya and this year we have chosen help, albeit in a small way, from a business point of view. Instead of Christmas cards to all our customers, we’ve donated that money to the Gathimba Edwards Foundation.

This has enabled a family to get such a simple thing as beds:

Monica Jepkorir shared this torn foam mat and bed with 4 of her children Faith, Jelegat, Victor and Kevin whilst her oldest son Nelson sleeps on the floor.

Monica is HiV positive and sadly lost her husband from the same disease last year. She is incredibly humble, appreciative and hardworking. We recently cleared all their school fee debts but also wanted to improve their living conditions.

Thanks to SureVoIP we have been able to buy them a double decker double bed, mattresses, blankets, bed sheets, cutlery, pots, solar lights, plates and pillows.

Please visit our Facebook page for regular updates on the children we are supporting:

If you wish to make a donation you can do so here: – a little goes a long way in Kenya, with £5 paying the tuition fees of a primary school pupil for 6 months and £1 feeding a child for 2 days.

Thanks for reading,


Last dates for new orders and changes

Please see the following dates:


24/7 emergency customer support and Christmas holidays 2015

The SureVoIP office will be closed for normal business on:

  • Thursday 24th December
  • Friday 25th December
  • Thursday 31st December
  • Friday 1st January
  • Monday 4th January

We will re-open on the Tuesday 5th January 2015.

If you have an emergency support requirement you can use our 24/7 emergency customer support telephone number 01224 245012. SureVoIP partners can call the on call support engineers directly.

Please note: this is for extreme emergencies regarding loss of service, not sales. When you call this number you will be asked for your SureVoIP telephone number and/or account number by a helpdesk agent.

Process: The helpdesk will call our internal test number to check all inbound and outbound systems. If there are no problems detected you will be advised to restart your equipment and verify your internet connection. If you are still experiencing a problem and require immediate assistance which can not wait until normal business hours, a call will be placed to our on call support engineers.

We will already be alerted of any serious problems on our core systems due to our automated 24/7 monitoring and will post information about the problem on our Service Status page and SureVoIP Twitter Service Status feed, so please check these first.

Thanks and enjoy the holidays!