24/7 emergency customer support and Christmas holidays 2015

The SureVoIP office will be closed for normal business on: Thursday 24th December Friday 25th December Thursday 31st December Friday 1st January Monday 4th January We will re-open on the Tuesday 5th January 2015. If you have an emergency support requirement you can use our 24/7 emergency customer support telephone number 01224 245012. SureVoIP partners can call the on call support engineers directly. Please note: … Continued


Last dates for new orders and changes

Please see the following dates: SureVoIP Number Porting orders will not be processed after Thursday 17th December SureVoIP Network engineering changes will not take place from Friday 18th December until we re-open (on the 5th January) SureVoIP Direct Debit signups will not be processed after Monday 10th December until we re-open SureVoIP Business Broadband orders … Continued


24/7 emergency customer support and Christmas holidays 2014

The Suretec/SureVoIP office will be closed for normal business on Monday 22nd December and re-open on the Monday 5th January 2015. If you have an emergency support requirement you can use our 24/7 emergency customer support telephone number 01224 245012. SureVoIP partners can call the on call support engineers directly. Please note: this is for extreme emergencies … Continued


SureVoIP is now an independent IP network operator and 2014

Dear all, Some of you will already know that currently SureVoIP rents servers in London and owns and co-locates some in Edinburgh. This is all about to change. Those of you that follow SureVoIP on Twitter and read the SureVoIP Blog or have chatted to me personally at GraniteExpo 2013 last month will already know all about this. As … Continued


24/7 emergency customer support and Christmas holidays 2013

The Suretec/SureVoIP office will be closed for normal business on Monday 23rd December and re-open on the Monday 6th January 2014. If you have an emergency support requirement you can use our 24/7 emergency customer support telephone number 01224 245012. SureVoIP partners can call the on call support engineers directly. Please note: this is for extreme emergencies … Continued


New Scheduled Maintenance (Sat 28/09/2013 22:00 – 23:00): SureVoIP Hosted upgrades

We will be upgrading our softswitch and web gui to the latest stable version that powers the SureVoIP Hosted product. This work will be carried out on Saturday 28th September between 22:00 and 23:00. This will affect both internal and external calls from and to the Hosted VoIP platforms. It is expected this interruption will be between 5 and 10 minutes. We will post updates … Continued


SureVoIP and the SureVoIP VoIP API finalists for the 2013 ITSPA Awards

Just a quick one to say that we made it! We are finalists for two ITSPA awards! We entered the SureVoIP Telecoms Cloud VoIP API in to the “Most Innovative VoIP Product/Service” category and SureVoIP for the “Best Business ITSP (Small Enterprise)”. See the 2013 ITSPA Awards for more info. Thanks to everyone for supporting us and … Continued


SureVoIP closing at 4pm on Thursday 13th December

Just a quick one to say we will be closing at 4pm this Thursday for our staff Christmas meal. We have 24/7 cover, so if you have any emergencies please read and follow: 24/7 emergency customer support and Christmas holidays Thanks, Gavin.