The Problem With Mobile Phones In Unified Communications

Mobile Phones – Cultural Impact

Our mobile phones have become an integrated part of how we live. Just take a passing glance at any group of teenagers to confirm this. Heads bowed with faces lit up by the small screen, eyes fixed downwards, thumbs tapping out messages to friends. Even if they are standing a few yards away.

But it’s not just teenagers who are mobile phone-obsessed. Most of us have at least one phone, some have more. The work phone. The home phone. The old one which you hang on to because it works in places where your new one doesn’t.

We rely on them for internet on the go, or for our personal and business communications. We text, call and use messaging apps. Play games, check the weather forecast, even pick potential dates!

Business owners will often use a mobile almost continually. It provides flexible and portable communications, allowing people to be constantly in contact, no matter where they are or what they are doing.

Those working in remote areas, those in offices without a fixed phone line, or those who work without an office at all can all benefit from that handy device in their pocket.

Obligations for Employers

If you have employees who need to communicate to work, and they fall into any of these categories, then your company has an obligation. The onus is on you to provide employees with the correct resources to do their jobs effectively.

You also have an obligation to ensure employee safety. Are your employees using their own mobile phone for work purposes? If so, can you ensure their safety and privacy? After all, they have now given some of their own personal data away to someone they know only in a work context.

Anyone in business can not possibly have missed the changes to the GDPR legislation. This can have a double impact. Firstly, are any personal details being released about the employee which shouldn’t be? Secondly, are any customer details now insecure due to their being stored on an employee mobile? You must check if the legislation applies to your company. If it does, you must put in place a response plan for potential breaches. You must also put together a robust business case for having the data in the first place, and why it was used in the way it was. Contact details of a customer, released accidentally due to the information being on an employee’s personal mobile, would almost certainly constitute a breach of legislation. The onus is on you to ensure what risks your data handling procedures potentially pose, and what risks you could pass on to customers and employees.

There are other issues around mobile phone use – how do you manage usage, functionality, costs and contracts on an ongoing basis? If an employee were to leave with a company mobile, how would you react? Do you have the resources in place to manage the situation effectively?

Unified Communications

Many organisations, particularly the larger ones, are looking at an overall approach to their IT and telecoms requirements. In jargon terms, this is often referred to as “Unified Communications”. If your company is looking at this, then you will be faced with the task of evaluating and then implementing a company-wide integrated approach.

With the advent of cloud-based VoIP telecoms, and browser-based management systems, a unified approach to communications is now possible for smaller companies. However, no matter what size your company, specifying and implementing a Unified Communications approach can be a daunting task.

Any company-wide change will always prove challenging, and rolling out an integrated approach to IT and telecoms is no different.
Using a VoIP Provider, as opposed to on-site systems, means less capital expense, and should prove less of a drain on staff time. Handing this side of your requirements to a specialist means you have access to expertise and resources you don’t have yourself. On-site telecoms systems are a bit of a specialist area, and require a deal of expertise and experience to install and manage effectively. You should consider not just the cost of equipment and installation, but also the potential cost of setting the system up incorrectly. How much money would your company lose if you stopped receiving customer phone calls, even for one day? What would the impact be, not just for direct sales, but also loss of reputation? How many customers would be driven to contact your competitors?

A cloud-based VoIP service, supplied by a business-grade Provider, is an ideal alternative. You receive a telecoms service which fits your needs, without the capital expense or headache of management.

Moving to look at integrating your staff mobile phone requirements, how do you manage users? How do you allocate the correct amount of data, or the correct split of national and international calling? Is part of your overseas staff provision an allowance to call family at home, or is this considered a personal expense?

Once the decisions have been made, another question arises. How do you actually implement the results of your analysis?

Project Implementation

A lot of this can be cleared up by simply choosing a Provider which supplies a complete solution. You need a Provider which can give you a Mobile phone solution, a company telecoms solution, and a solution for internet connectivity.

As you know, SureVoIP can supply internet and telecoms. Our VoIP services cover a suite of functions as required by our varied customer base. After all, we provide services for all sizes of company in a variety of sectors. We provide our award-winning, business-grade VoIP service to a wide variety of companies, from national charities to multi-national oil majors. From individual tradesmen working on the road, to artisan boutiques.

Our broad range of experience and expertise puts us in an excellent position to assist, and our Technical Team can offer expert, impartial advice.

We offer a range of connectivity solutions, from FTTC to Leased Lines. If you are a single worker in a home office, we can help. If you are a national corporation, seeking to link different sites together over your own dedicated connection network, we can help.

And now, thanks to our new Mobile SIM offering, we can help with the mobile phone aspect of your telecoms as well.

Our SIM plans are built with the needs of business and industry in mind. We offer a scalable and easy-to-implement solution addressing the problem of using mobile phones within a suitable company framework. You can handout employee SIM cards tailored to company requirements. If you wish employees to have limited data per month, or to have national-only calls, we can deliver this for you. Rather than having to monitor employee usage, just leave it to your preconfigured SIM card. Anything you want disallowed is disallowed, anything you want allowed is allowed. It’s as simple as that.

More on our Mobile SIM product
More on our VoIP services
More on our internet connectivity services

Case Study – Suretec Systems (SureVoIP) and Axians (was Imtech)


“Due to the new VoIP optimised Internet connectivity, SureVoIP’s customers’ telephone calls and broadband traffic goes straight into the heart of the network without having to go over public Internet. Along with Suretec’s presence in the two main UK public Internet exchanges, LINX and LONAP and more recently IXManchester, it is in full control and provides a higher level of service than in previous years, resulting in one of the best networks for business VoIP and broadband in the UK.”

Full Case Study on Axians websiteFull PDF version

UM Labs and SURETEC SYSTEMS sign an agreement to bring Innovation in Security for Unified Communications to Scotland

UM Labs technology and services provide the 21st century security solutions to solve security and inter-operability problems with VOIP/Video/UC/BYOD.

UM-LABS, a leader in Security and inter-operability Solutions for Unified Communications (UC) applications, today announced that SURETEC SYSTEMS Limited has been selected as their distributor in the Scottish market. “The company plans to offer a new and higher level of protection for major corporate users now adopting UC at an ever increasing rate”, said Peter Cox- CEO UM Labs.

SURETEC SYSTEMS, based in Aberdeen are already working with major corporate clients and have a number of key projects, which will prove benefits to CIO’s of making a low risk financial decision to cover a high risk problem in fraud, eavesdropping, disruption attacks and new criminal intrusions into their UC environments are now viewedmore closely by the insurance industry. SURETEC SYSTEMS already have a long experience of delivering ‘Internet Telephony Services’ under the ‘SureVoIP‘ brand “said Gavin Henry, SURETEC SYSTEMS – Managing Director.”

SURETEC SYSTEMS relies on UM Lab’s software to protect Microsoft Lync installations, and is established as a major vendor of Unified Communication products in Scotland. The UM Labs product also enables SURETEC SYSTEMS to set up a SIP Trunk Service designed specifically for Lync users.

This new 21st century security technology provides an interactive offering either set up as a Platform as a Service (PaaS) or placed in the corporate private cloud. The speed of implementation and inter-operation with legacy solutions from the likes of industry majors such as Cisco, Avaya, and Shortel, enhances the corporate experience through improved protection and speed of implementation- said Gavin Henry, SURETEC SYSTEMS – Managing Director.

For more information visit:

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UM Labs is a pioneer and leader in Voice over IP/SIP Video/BYOD and Unified Communications security. The company markets a family of cost effective SIP Security Controllers which make connecting VoIP/Video systems to the public internet easy and secure. As a software generated solution this can be implemented on any Intel or Arm technology either as appliance or PaaS white label service.

Confidentiality, integrity, and authenticity of voice communications over the internet (VoIP/Video) are critical considerations for most businesses. Driven by lower bandwidth costs and the promise of increased flexibility, VoIP is quickly becoming a critical tool in the business-to-business landscape. Significant growth in SIP Trunking and consolidation of voice and data traffic over the public internet are raising new security and interoperability concerns that were previously overlooked. To solve these problems, UM Labs has developed a family of cost effective SIP Security Controllers which can be easily delivered as a service via the PaaS Toolkit or plugged into existing networks to enable SIP connectivity, security and voice encryption. Adopting UM-Labs Innovation in Security allows for true integration across the business with single authentication in protection of Persona and protection of call fraud through encryption of all UC/SIP/VOIP/IM services and this will reduce risk, while enhancing the ROI for the business.

UM-Labs today works through our partners to deliver these innovative solutions and the ‘Innovation in Security Showcase’ becomes their blue print to demonstrate the advancement of these solutions and allows them to fit directly into the Unified Communications value chain.

Contact Bob Pike


Suretec Group is a UK-based organisation supplying consultancy and support services to enterprises using Open Source Software. It comprises:

  • Suretec Systems
  • Suretec Telecom
  • Suretec Training
  • SureVoIP

Established in Scotland in 2003, it specializes in open source IT support and consultancy, open source telecoms and training in open source software.

Its client base includes organizations from small companies of less than 10 employees to blue-chip multinationals with hundreds of employees, from travel agents to local authorities, from legal firms to voluntary organizations and financial sector businesses. Suretec System’s clients are located around the world.

Suretec Systems

Suretec Systems was established in 2003 to allow businesses to enjoy enhanced operating efficiency and reduced risks using Open Source software.

Its clients benefit from easily-accessible and organized directory services, shared information infrastructures and various other services. These services are widely used across business sectors as varied as travel agencies, voluntary organizations, oil companies and public sector organizations.

Suretec Telecom

Suretec Telecom was created in 2008 to give organizations control over their telecoms infrastructure using Asterisk and other open source telecom software.

Asterisk and related open source telecom technologies have revolutionized the telecoms industry in recent years and provide highly cost-effective telephone systems around the world. Many include providing free calls through Voice over Internet Protocol (VoIP).


SureVoIP is an Ofcom registered Internet Telephony Service Provider supplying Business hosted VoIP solutions, Business SIP trunks, Business VoIP Inbound numbers and other related Business VoIP products and services in the