Weekly Maintenance

Everything Thursday evening between 22:00 and 23:00 we may perform minor changes to our network and services due to ongoing improvements, bug fixes, capacity changes and anything minor that will not cause an outage. If an outage is expected we will provide at least 7 days notice unless an urgent issue needs to be addressed … Continued

SureVoIP closing at 4pm on Thursday 13th December

Just a quick one to say we will be closing at 4pm this Thursday for our staff Christmas meal. We have 24/7 cover, so if you have any emergencies please read and follow: 24/7 emergency customer support and Christmas holidays Thanks, Gavin.

We’ve doubled our inbound VoIP capacity

Business has been amazing here and 2012 is going to be fantastic. We’ve got some big PR coming out soon and some other technical announcements (API, mobile Apps). Our store is also being worked on to help streamline the signup process with better pricing on hardware too. Anyway, we’ve now doubled our VoIP capacity with … Continued

[Resolved] Inbound call issues

This appeared to be an isolated case between one of our partners, their customers and routing to each others network. There have been no more reports today.

Inbound call issues

Dear all, Some customers have reported inbound calls failing every so often this morning and one-way audio. We are investigating with all suppliers. Once we have an update we will post here. Thanks.