How To Avoid Downtime When Changing Providers

The prospect of changing VoIP Providers holds a deep fear for many users. It is a legitimate fear, not an irrational phobia or fit of hysterical anxiety. We could call this fear ‘Number Phobia’.

Anyone who has considered a change of VoIP Provider can suffer from it. Bouts can come on suddenly, and disappear, or some may suffer from recurring episodes for many years.

‘Number Phobia’ is characterised by one single, overwhelming fear – the fear that your phone number might suddenly stop working. The number advertised for years, the one known by all your customers, might, one day, just stop working.

This phobia can be brought on by switching VoIP Providers. Some say it can even be brought on by considering switching VoIP Providers.

Horror stories abound of unwitting companies finding themselves missing important calls, orders being unfulfilled and clients being lost. Just by considering switching from one Provider to another.

There is a cure for ‘Number Phobia’ however. It is called ‘Number Porting’.

Number Porting allows you to transfer your number between Providers. No Provider can prevent you from moving your phone number from one Provider to another as you wish.

No-one can take your number from you. No-one can stop your number working, or use it as a bargaining tool to prevent you moving to another Provider.

Number Porting, in simple terms, means that all Providers agree to accept phone numbers from other providers if customers wish to move to them. Providers also agree to release numbers if they have a customer who wishes to move away.

It means customers who need no longer fear losing an existing phone number. Number Porting means an end to Number Phobia for ever!

If you are currently thinking of moving VoIP Providers, we have a handy Whitepaper which walks you through the process of evaluating potential VoIP Providers. Just ask and we’ll be happy to send this out.

To discuss Number Porting with us just get in touch.

Porting Trade Secrets

Anyone who has dealt with their office telecoms will probably have heard the phrase “Number Porting”.

 

However, unless you are a professional in the field, you may not know much about it.

 

 

This brief guide will give you some pointers.

 

However, if you are in the middle of a number transfer and need advice please get in touch.

 

Some may use the term “Transferring” or “Number Transfer”, but the subject is just the same. Number Porting is the process you

will need to undergo if you change telecoms providers, and wish to keep hold of a pre-existing number.

 

The process for changing provider generally follows five steps:

1) You decide to change your telecoms provider, and contact some for quotes

2) You decide on one supplier that you think meets your requirements and ticks all the boxes

3) You sign to their service

4) You realise you need to keep the number which you have advertised for years and is known to your customers

5) You request your new provider to 'Port' this number to your new service.

 

So far so good – your new service is up and running, and your old number is following along ready to be used.

 

Unfortunately, there are issues which can catch out the unwary.

 

As business telecoms specialists, we deal with these requests day on, day out. We have seen the pitfalls which catch customers

transferring over to ourselves, and have come up with some ingenious solutions.

 

These tips are not normally available to those outside the telecoms industry (unless you are a SureVoIP customer and have

benefited from us assisting you).

 

 

The First Trap To Avoid!

 

The first trap which can catch the unwary is having the existing number tied to their broadband contract. Did you know that if you choose to transfer a number with broadband attached, your broadband will be ceased? We have tackled this issue with customers, and have found the best way to proceed.

 

Trade Secret: Place the Porting request, and then request the internet connection is renumbered, thus allowing the number to be transferred. The existing number can shift to the new provider, and the broadband will remain active.

 

 

The Second Trap To Avoid!

 

Another potential pitfall comes from the number being ceased by your original provider. This can happen due to unscrupulous companies trying to make your life difficult because they know you are moving to a different company.

 

Trade Secret (2): We strongly advise only dealing with companies who are Ofcom regulated. In our field (VoIP) we also have the advisory body 'The Internet Telephony Service Providers' Association'. We would strongly recommend looking for their Quality Mark when checking new providers.

 

 

See here for more Porting information. If you are porting a number, or thinking about porting a number, and need specialist insider advice, feel free to contact us for a chat.