VoIP Communications Specialist in Himalayan Adventure

An Aberdeen-based communications company is celebrating the completion of an unusual contract to supply services to Nepal.

Internet Telephony Service Provider SureVoIP is part of the Suretec Group which was established in 2003. The company recently worked with London-based travel firm himalayasnepal.com to create a high-tech link to an office in the Nepalese capital, Kathmandu.

Using the state-of-the-art fully managed SureVoIP hosted VoIP communication system, Gavin Henry and the team at SureVoIP have been able to link VoIP (Voice over Internet Protocol) phones and a camera in the Kathmandu branch to an office in London, giving himalaysnepal.com a 24-hour presence which allows visitors in Kathmandu to chat live on a one-to-one basis with a member of staff in London.

Commenting on the Nepal project, SureVoIP managing director Gavin Henry said:

“This latest project underlines the increasing importance of internet telephone services for any company dealing in more than one country, not least due to the flexibility it affords and the fact that VoIP can be used anywhere there is an internet connection.

“It also signifies further growth for our company which has also recently worked in locations as diverse as the Netherlands, Malta, Mauritius, Canada and the Maldives.”

himalayasnepal.com managing director Raja Giri added:

“It’s not just a cost-effective method, but really allows distance to be completely removed so it’s as if our other office is next door.”

SureVoIP is a member of the Internet Telephony Service Providers Association (ITSPA) and is regulated by Ofcom. For further information visit www.surevoip.co.uk or call (01224) 900123.

Notes to Editors

SureVoIP is a leading Internet Telephone Service Provider and is part of the Suretec Group. Based at Bridge of Don, Aberdeen the company has worked in locations as diverse as Canada, Nepal, the Netherlands and the Seychelles. The company is a member of the Internet Telephony Service Providers Association (ITSPA) and is regulated by Ofcom. For further information visit www.surevoip.co.uk or call (01224) 900123.

Ofcom launch UK’s first interactive map of fixed broadband which is great for VoIP

Ofcom has today launched the UK’s first interactive map of fixed broadband, using actual data provided by communications providers about the UK’s broadband infrastructure.

This is excellent for customers wishing to check if their connection will suitable for using Business VoIP services and how many calls they can make over it.

The map, available at http://maps.ofcom.org.uk/broadband/, was compiled using data provided by communications providers and covers 200 administrative authorities.

Contact SureVoIP if you have any questions about this new service from Ofcom.

Ofcom is required to submit a report on the UK’s communications infrastructure to the Secretary of State for Culture, Media and Sport every three years.  As the first stage of meeting our infrastructure duty, Ofcom is publishing the online map, which allows users to zoom in and out of administrative authorities of the UK and provides a range of data to offer a picture of broadband provision in each area.

Specifically it covers:

–          availability of superfast broadband (the percentage of addresses which are within the coverage area of superfast broadband networks);

–          average broadband take-up (excluding superfast broadband connections);

–          average maximum speed for ADSL and cable services (excluding superfast broadband); and

–          the percentage of homes with broadband currently not receiving 2Mbit/s speeds.


The report which accompanies the map can be found here: http://maps.ofcom.org.uk/broadband/downloads/ofcom-uk-broadband-speed-report-2011.pdf

ITSPA Summer Forum

We will be at the ITSPA Summer Forum on the 30th June at the Cisco London offices taking part in discussions which focus on:

  • CPE Developments (including a Cisco presentation)
  • A regulatory update from Preiskel & Co
  • VoIP security
  • A market analysis, halfway into 2011


We will provide feedback, pics and updates via the SureVoIP Facebook page and Twitter.


Ofcom confirms mobile termination rates for next four years

What does this mean to SureVoIP customers? It should hopefully mean that the mobile operators act fast and reduce their pricing for wholesale customers, i.e. customers like us which means the prices you pay to call mobiles will reduce.



Ofcom today announced a reduction in mobile termination rates – the wholesale charges that mobile operators make to other operators to connect calls to their networks – for the next four years.

From 1 April, Ofcom will place a cap on the rates charged by all four national mobile network operators – 3UK, O2, Everything Everywhere and Vodafone. This will lead to around an 80% reduction in termination rates over the next four years.

The new rates will apply from 1 April 2011 and end on 31 March 2015.

A press release, including a table with the mobile termination rate caps, can be found here:

Ofcom’s statement can be found here: http://stakeholders.ofcom.org.uk/consultations/mtr/statement

We’ll keep you updated when our call charges to mobiles get reduced sometime in May 2011 once things have settled.


ITSPA Awards 2011 – Do they need “a more rigorous testing process”?

I came across a very interesting blog post this evening called ITSPA announces best VoIP service finalists

I made a few comments on it, but I do think Charles Chance of Cloudnet UK raises some valid points:

It is my opinion that for awards like these to mean anything, we need to see a more rigorous testing process including the engagement of ‘mystery shopper’ services, gathering feedback from existing customers and the assessment of financial standing/profitability. We need to ensure that the post-sales support is as good as the sales pitch and that our chosen provider will still be around in 6 months time.

Let’s address the first point? How do you implement a “Mystery Shopper” for services? What do other sectors do? It’s not like just buying a physical product online, or is it? I suppose a shopper could purchase a hosted VoIP account or set of hosted VoIP accounts or SIP trunks and test but who pays for that? ITSPA with membership money?  Is that the best use of the membership income versus working with Ofcom?

How do you contact customers and get a good overview if the company picks the customers? Surely they’ll only pass over good ones? As a potential customer choosing a business service supplier, should you credit check that company? Isn’t the supplier being a member of ITSPA supposed to save you that hassle? We credit check a new customer before we let them on to our systems so that we don’t get abused and our existing customers then suffer. Being a member of ITSPA carries certain fees and as I’ve always said the best companies join ITSPA.

Post-sales support is a good requirement though and some set of tests would need to be developed. Like what though? Does the shopper break things or does this mean sitting in a support queue? We have live support chat facilities which helps with this, although new it is working very well.

The truth is that anyone can go for any of the ITSPA Awards categories like we did and anyone can go for the ITSPA Quality Mark like we did, but yet not enough companies do. Why?

The VoIP industry really does need a body like ITSPA and I promote it when ever I can. When in London next week for the awards I’ll mention all Charles’ points and hopefully it will be tougher next year!

I would ask Charles though, did Cloudnet UK enter any categories? Do Cloudnet UK re-brand the services of larger, wholesale providers? Are his comments bitter? I don’t think so as you’ll see above that I think he’s raised some very good points.

To be honest all business VoIP providers will have wholesale suppliers in the mix as well as direct interconnects with the likes of BT as that’s how it works! BT for example use Tata Communications for their international traffic.




SureVoIP become Best Business ITSP (SME) Finalist in The ITSPA 2011 Awards

Just a quick note to say that ITSPA have announced the finalists for the 2011 ITSPA Awards, sponsored by Magrathea. The award winners will be announced at a reception in the BT Tower on Monday 7th March 2011 in London.

SureVoIP are 1 of 6 up for the Best Business ITSP (SME):



Inet Telecoms Ltd (Voipfone)

SureVoIP (Suretec Systems)



sponsored by:

I’ll announce the result at the dinner on the 7th March at BT Tower in London when I hear.

Wish us luck!

VoIP providers in the UK vs Skype

Recently we were contacted and asked:

Why is your system/service better than skype?

SureVoIP and Skype® are aimed at totally different markets and each have their own strengths and weaknesses. SureVoIP differs because:

SureVoIP is a business VoIP service and it provides high quality and reliable VoIP connections with contracts and telephone support, not just email support.

Here is a quote from the very bottom of the Skype features page:

No emergency calls with Skype

Skype is not a replacement for your telephone and can’t be used for emergency calling

All the best VoIP providers in the UK are members of ITSPA.