VoIP Optimised Broadband update

Dear all,

Just a quick update to let you know where we are with our broadband roll out. We’ve been working with Fluidata SEP to get our own platform, interconnects, resilience and quality right before releasing the final services. We’re very happy with the result. Right now we have some BT Wholesale ADSL (for VoIP only IPv6 broadband), LLU ADSL (which will be our unlimited data product) and BT Fibre to the Cabinet (FTTC) live and in use with select customers and SureVoIP Partners. We also have some Ethernet Fibre products about to go live with customers.

It’s all just about there and is currently in the final stages. What’s left is Quality Of Service (QoS) testing for VoIP/SIP, integration with the SureVoIP API for SureVoIP Partners and our own use and a Broadband Checker for the main website. It’s taken a long time, but doing things right always does. Much better than us just adding a margin on to someone else’s internet connectivity products, where as this way we have lots of control and your traffic comes straight in to the SureVoIP Network.

The new customer portal is also making excellent progress which will be available for Beta usage next month, all going well. More when we have it.

Thanks as always,

Gavin.

UM Labs and SURETEC SYSTEMS sign an agreement to bring Innovation in Security for Unified Communications to Scotland

UM Labs technology and services provide the 21st century security solutions to solve security and inter-operability problems with VOIP/Video/UC/BYOD.

UM-LABS, a leader in Security and inter-operability Solutions for Unified Communications (UC) applications, today announced that SURETEC SYSTEMS Limited has been selected as their distributor in the Scottish market. “The company plans to offer a new and higher level of protection for major corporate users now adopting UC at an ever increasing rate”, said Peter Cox- CEO UM Labs.

SURETEC SYSTEMS, based in Aberdeen are already working with major corporate clients and have a number of key projects, which will prove benefits to CIO’s of making a low risk financial decision to cover a high risk problem in fraud, eavesdropping, disruption attacks and new criminal intrusions into their UC environments are now viewedmore closely by the insurance industry. SURETEC SYSTEMS already have a long experience of delivering ‘Internet Telephony Services’ under the ‘SureVoIP‘ brand “said Gavin Henry, SURETEC SYSTEMS – Managing Director.”

SURETEC SYSTEMS relies on UM Lab’s software to protect Microsoft Lync installations, and is established as a major vendor of Unified Communication products in Scotland. The UM Labs product also enables SURETEC SYSTEMS to set up a SIP Trunk Service designed specifically for Lync users.

This new 21st century security technology provides an interactive offering either set up as a Platform as a Service (PaaS) or placed in the corporate private cloud. The speed of implementation and inter-operation with legacy solutions from the likes of industry majors such as Cisco, Avaya, and Shortel, enhances the corporate experience through improved protection and speed of implementation- said Gavin Henry, SURETEC SYSTEMS – Managing Director.

For more information visit: www.UM-LABS.com

— ENDS —

About UM-LABS

UM Labs is a pioneer and leader in Voice over IP/SIP Video/BYOD and Unified Communications security. The company markets a family of cost effective SIP Security Controllers which make connecting VoIP/Video systems to the public internet easy and secure. As a software generated solution this can be implemented on any Intel or Arm technology either as appliance or PaaS white label service.

Confidentiality, integrity, and authenticity of voice communications over the internet (VoIP/Video) are critical considerations for most businesses. Driven by lower bandwidth costs and the promise of increased flexibility, VoIP is quickly becoming a critical tool in the business-to-business landscape. Significant growth in SIP Trunking and consolidation of voice and data traffic over the public internet are raising new security and interoperability concerns that were previously overlooked. To solve these problems, UM Labs has developed a family of cost effective SIP Security Controllers which can be easily delivered as a service via the PaaS Toolkit or plugged into existing networks to enable SIP connectivity, security and voice encryption. Adopting UM-Labs Innovation in Security allows for true integration across the business with single authentication in protection of Persona and protection of call fraud through encryption of all UC/SIP/VOIP/IM services and this will reduce risk, while enhancing the ROI for the business.

UM-Labs today works through our partners to deliver these innovative solutions and the ‘Innovation in Security Showcase’ becomes their blue print to demonstrate the advancement of these solutions and allows them to fit directly into the Unified Communications value chain.

Contact Bob Pike bob@um-labs.com

About SURETEC SYSTEMS

Suretec Group is a UK-based organisation supplying consultancy and support services to enterprises using Open Source Software. It comprises:

  • Suretec Systems
  • Suretec Telecom
  • Suretec Training
  • SureVoIP

Established in Scotland in 2003, it specializes in open source IT support and consultancy, open source telecoms and training in open source software.

Its client base includes organizations from small companies of less than 10 employees to blue-chip multinationals with hundreds of employees, from travel agents to local authorities, from legal firms to voluntary organizations and financial sector businesses. Suretec System’s clients are located around the world.

Suretec Systems

Suretec Systems was established in 2003 to allow businesses to enjoy enhanced operating efficiency and reduced risks using Open Source software.

Its clients benefit from easily-accessible and organized directory services, shared information infrastructures and various other services. These services are widely used across business sectors as varied as travel agencies, voluntary organizations, oil companies and public sector organizations.

Suretec Telecom

Suretec Telecom was created in 2008 to give organizations control over their telecoms infrastructure using Asterisk and other open source telecom software.

Asterisk and related open source telecom technologies have revolutionized the telecoms industry in recent years and provide highly cost-effective telephone systems around the world. Many include providing free calls through Voice over Internet Protocol (VoIP).

SureVoIP

SureVoIP is an Ofcom registered Internet Telephony Service Provider supplying Business hosted VoIP solutions, Business SIP trunks, Business VoIP Inbound numbers and other related Business VoIP products and services in the

UK.

Contact: enquiries@suretecsystems.com

Attended Transfer – Letter A in [A-Z0-9] of VoIP

Hi All,

Today we’re starting a new series of blog posts covering terms and features of SureVoIP products and services (and VoIP in general), going through the whole alphabet and numbers 0 to 9 (geeky reference to regular expressions in programming).

We may do a few days of the same letter or number if we think there are so many to cover! So, here we go:

Attended Transfer

An attended transfer is when you consult with the person you are transferring the call to before completing the transfer. This allows you to inform the person of who the caller is, and determine if they can take the call.

To transfer a call that is currently active, press the transfer button on your phone, then dial the extension you are transferring to. The target extension will ring. Once the target extension picks up, you can consult whether the target extension wishes to take the caller.

To complete the transfer, press transfer again.

If the person at the target extension does not with to take the call, press the cancel button. The original caller may still be on hold, to retrieve the call, press resume (Some phones may need you to press the Line 1 button).

On phones that do not have a transfer button simply dial *1 instead.

Some phones may say Xfer or TRAN instead of Transfer or have an icon showing a phone with the receiver lifted and an arrow pointing away. Refer to your phone manual if you are unsure.

You can also find this on our Hosted VoIP Reference Guide.

Thanks,

Gavin.

Encrypted and secure VoIP telephone calls

On the SureVoIP hosted VoIP product (some might say Cloud) you can now have completely secure and encrypted telephone calls.

This means if you are worried about calls between home working staff over the internet, then their calls can be encrypted (this feature comes into its own if you are using Public Wifi in an airport).

For example, using the Bria iPhone edition (tested so far; Yealink, Cisco and Snom desk phones) a secure call would look like:

To enabled this on most phones just tick “SIP TLS” and “Secure media”. We’ll be adding setup guides to help you enable this to our support pages shortly, but in the mean time please contact us if you need help.