The ITSPA Awards. Who are they, what are the awards for and why you should care

ITSPA stands for the Internet Telephony Service Providers’ Association. It is the governing body which oversees the VoIP industry in the UK.

 

They give awards to UK VoIP providers, covering delivery of VoIP services to Small, Medium and Corporate sized organisations. They also give awards for Infrastructure (the network behind-the-scenes, the stuff that makes a VoIP service work that you don’t see), and providing VoIP on-site equipment.

 

ITSPA as an organisation is important for a number of reasons. It provides a voice for the industry, providing effective lobbying on any regulatory issues. It spearheads industry initiatives, and ensures the VoIP industry is working to continually benefit end users. It also helps publicise VoIP technology to the general public, and provides a forum for issues and debate.

 

The reason why ITSPA is important to you, the consumer, is that it gives a level of reassurance when researching any prospective ITSP.

 

More about ITSPA.

 

Ultimately, ITSPA gives the customer reassurance, a level of insight into VoIP companies, and an insight into VoIP in general. It is a very interesting site to read and learn from, and they are impartial and unbiased. They are a good source of information on VoIP, and a great place to check out any potential suppliers. ITSPA give out their Quality Mark to selected providers, and this gives reassurance to customers and potential customers. Not every provider is chosen for their Quality Mark, so a provider displaying it should be more reputable. The Quality Mark only goes to companies who can prove their platform and service is robust and reliable (taken as a measurement to be 99.99% availability between 8am and 8pm throughout the working week). Providers are required to adhere to the ITSPA Code of Practice and Best Practice Guidance, ensuring that the customer gains a quality-focussed ITSP working in keeping with modern business practice.

 

Compliance with Data Protection and Data Retention legislation, fraud prevention measures, complaints handling policies and other technical and legislative checks are indicated by issuing a Quality Mark. The consumer who wishes to know more now only has to check the ITSPA website to ensure compliance for any prospective ITSP. By checking if they have the ITSPA Quality Mark, anyone can check at a stroke a potential provider’s compliance with a range of requirements, commitment to the VoIP field, and commitment to customer care.

 

ITSPA gives annual awards to VoIP providers working in the UK. They break the market down into categories. This year, the categories were Best Business ITSP (Small Enterprise), Best Business ITSP (Medium Enterprise), Best Business ITSP (Corporate), Best VoIP CPE (Customer Premises equipment), Best VoIP Infrastructure, and Best VoIP Innovation. They also award the Best UK VoIP Reseller, and allows the members of ITSPA to pick one further company who they feel has made a significant contribution to the VoIP industry.

 

As the industry governing body, ITSPA has a great deal resting on their reputation and credibility, and this is reflected in the awards process. All entrants are vetted carefully, and must submit their systems to two months’ of testing performed by an independent organisation prior to entering any award categories.

 

More on the 2017 ITSPA Awards.

 

SureVoIP has been nominated as a Finalist in two categories this year, Best Business ITSP (Corporate) and Best Business ITSP (Small Enterprise).

 

SureVoIP has a good track records at the Awards, being a Finalist in these two categories last year, and winning Best Business ITSP for Medium-sized business.

 

It is important to remember that the ITSPA Awards are not based on Marketing activity or market share – they are focussed on infrastructure, processes and innovation. The things which makes a real difference to customer’s lives.

 

More on the Quality Mark.

 

More about SureVoIP’s awards.

SureVoIP win Best Business ITSP (Medium Enterprise) 2016!

Dear all, I’m extremely happy to announce (if you haven’t already seen my bombardment of pics on LinkedIn, Twitter and Facebook) that SureVoIP won the ITSPA Award for Best Business ITSP (Medium Enterprise) 2016 (that’s in the whole of the UK!). SureVoIP – Best Business ITSP (Medium Enterprise) Winner 2016   It was a great afternoon in London. I knew there was a Highly Commended category, so was at least hoping for that, but when we won I couldn’t believe it. My speech went like this:

We’ve never won anything like this before, but I’d like to thank all our Customers, Resellers and Partners for trusting us as their VoIP service provider and for their business. I’d like to thank the SureVoIP Team for all their hard work and finally I’d like to place a special thank you to all Open Source software projects. Without them, no telecom company would be in business.

Cheesy, but true! Let’s not forget our news last month regarding the ITSPA Quality Mark and that we were also Finalists for Best Business ITSP (Corporate) and Best VoIP Infrastructure. So finally, thank you for trusting SureVoIP with your business communications service. Gavin. Notes: It was extremely tough competition, but the requirements were: Outline The company winning this category has provided the best all round voice service to medium size businesses. This company provides a good selection of business features, including multiple telephone numbers; call queuing as well as support for remote workers. Eligibility The Award is open to companies offering a VoIP service to medium size enterprises for more than 10 and less than 150 employees/seats. It must offer a full telephony service (including connectivity to and from the PSTN, using standard UK DID numbers and with access to the emergency services). Judging panel companies are not permitted to enter the application process. Entrance Requirements Entrants will be subject to a round of technical testing performed by Malden Electronics. Providing benchmark scores are met, the application will then proceed through the judging process based on the entrants written self-assessment. Scoring

  1. Business performance (25%) – This section should include details about how the service operates and how it has proven both popular with customers and successful for the business over the past twelve months. It should outline how it ensures the necessary business grade quality and resilience for Medium sized businesses and why it particularly provides value for companies of that size. Any details or information around how the business has grown in recent years are welcome.
  2. Innovation (25%) This section should outline how you differentiate your service to other competitors. It should also include details around new services launched and additional features integrated over the past twelve months.
  3. Customer Service (25%) This section should clearly outline the efforts the company provides to ensure excellent customer service. Details outlining the pre-sales approach to installation and in-life support and maintenance are required. An outline of your complaint handling procedures, your number portability policy and ways of communicating with the public (on your website or elsewhere) would be welcome.
  4. Case Study (25%) Provide a comprehensive example of how your service has been deployed successfully in practice over the past 12 months.