03 Or Not 03: A Guide To Your UK Number Options

You may have noticed a creeping trend towards companies advertising 03 numbers, rather than a traditional UK number (one that starts with 01 or 02).

This blog article aims to guide you through the differences between these numbers, and help you decide which may be best for your company.

An 03 number is a UK telephone number (beginning with the numbers '03'), which isn't tied to any geographic area. They have been introduced in order to give transparency as to call costs, and to provide callers with an alternative to costly 084 and 087 numbers. 084 and 087 numbers can come with a hefty price per minute charge per call. These numbers are income generating for the company which provides it. If you call a company on a number beginning 084 or 087, you will be charged a per minute cost which gives income to that company or organisation (or their telephone company).

Dialling an 03 number costs no more than a standard land-line call, and is included in mobile providers' standard tariffs. For some time, the telecoms industry has been putting steady pressure on number-holders to move away from 084 and 087 numbers. They have a bad reputation regarding possible costs per call, and callers are rightly wary about calling them. Telecoms companies, and companies which advertise these numbers, are coming under increasing pressure to use an 03 number instead.

An 03 number works in many scenarios, and can be a better option than a standard 'geographic' number (one beginning 01 or 02). It can work well if you don't wish to advertise a specific location, but rather a nation-wide presence. If your company sells to all areas of the country, it may well work to your advantage to advertise a national 0330 number.

The reverse is also true. If you deal mainly with a local market, the familiarity of a local area code could well be reassuring to customers.

So, the conclusion is, work out who you wish your numbers to appeal to. If you wish to create a national presence, not tied to any one area, then an 03 number could be just what you are looking for. If you deal with a predominantly local market, who wish to deal with a local company, then a telephone number with this area code could well be the best option.

Guide to 03 numbers

Number

Purpose

0330, 0333

Standard phone number for any purpose. Not linked to a specific geographic area.

0300, 0303

For charity or not-for-profit use only.

0343, 0344, 0345, 0370, 0371, 0372

For companies to migrate existing 08 equivalent number to. Customers can call a similar number to the one the company has advertised previously but without the associated costs.

If you wish to discuss any of the above in detail, just get in touch.

If you wish to see the telephone numbers we can offer in your local area, please visit our home page and use our number search function.

See more on Ofcom's regulations regarding 08 numbers.

SureVoIP offers 0330 numbers for free, let us know if you would like to try one out for your business. We offer many telephone numbers from our Ofcom number ranges. Why not ask and see if we can assist you?

 

Free voicemail to email for all UK Businesses affected by Flooding

To try and help, even a little, for those businesses hit hard by the flooding in the UK at present, SureVoIP would like to offer a free geographic telephone number with voicemail to email.

What:

If you are part of or own a UK based business which is affected by the present flooding, then SureVoIP would like to offer you free voicemail to email.

Why:

If your business offices are flooded, your traditional telecoms will be down and you will be unable to take calls. Even if you forward calls to mobiles you will have to dial your voicemail and listen to them. This is slow, unmanageable and adds additional stress.

How:

  • SureVoIP will give you a phone number for free
  • You can record your own message
  • The message left by your customer will be emailed as an attachment to a mailbox of your choice (group mailbox works best)
  • Any member of your team can then listen to it and respond
  • All the callers details are contained in the email so you can quickly find their number and call back
  • The phone number can take at least 10 calls at once

Please contact us to use this service.

We hope it can help.

Thanks, Gavin.

Important 084 / 087 number changes

Effective June 2014 you will need to have replaced many of your 084 and 087 (and where applicable 09) numbers alternatives in order to remain compliant with new laws.

In October 2011 the EU passed The Consumer Rights Directive (CRD) with the aim of simplifying consumer rights in certain important areas. It became UK law in December 2013 and comes into force across the EU in June 2014.As a result of this UK businesses cannot incur their existing customers (your customers which are classed as consumers only, it does not apply customers that are businesses) costs beyond a local rate call to contact them. There are some exceptions but essentially consumers calling them for support, service or billing must be able to do so without paying more than the local rate. This change is mandatory from Friday June 13th 2014.In practice this means that 084 (including 0845) /087 and 09 numbers are prohibited and you should advertise an 0102 or 03 number, a mobile number or a freephone number for business-to-consumer business. For more background to this, including the list of exempted industries, please see the PhonePayPlus guidance03 numbers represent a natural alternative where a geographic number (01/02) is not appropriate. SureVoIP do not charge a monthly rental for 03 numbers and have a wide choice of 03 Platinum Numbers. Naturally, geographic numbers can be allocated for the appropriate area and again, Platinum Numbers are available for instant purchase through our website. It is important to note that all 01 / 02 / 03 numbers should be similarly in-bundle and therefore there is no end-user disadvantage or gain if an 03 is chosen over a geographic, and vice-versa.We cannot advise on your legal obligations but if you have any queries regarding alternative numbers, please do not hesitate to contact us.

Free 0330 numbers (as many as you’d like!)

We’re excited to offer any existing or new customer 0330 numbers for free. What are 0330 numbers?

  1. A non-geographic number charged at the same rate as calling 01/02, i.e. location independent as classified by Ofcom
  2. A type of number included in most mobile phone bundles
  3. Gives a UK wide presence when 01/02 isn’t quite right for you or your business.

If you’d like some free 0330 numbers, please choose them from the SureVoIP number search tool and contact us!