Is BYOD a real thing? If so, what is it?
We have been reading more and more articles which mention BYOD (Bring Your Own Device). So we thought now would be a good time to examine this topic in more detail. What is it, what does it all mean, and what difference will it make to your decision-making process when considering VoIP?
Some hardware choices can be very restrictive for users. Not everyone wants a phone on their desk. Not everyone has a desk.
At a time when most employees attend their workplace with their own communication device already on them, is there a case to be made for companies ‘outsourcing’ employee communications to the employees themselves?
This raises a number of questions. Firstly, will the employees like this idea? Second, does it allow the functionality and flexibility the company requires in order to operate as usual? And lastly, are there any employee safety issues regarding customers now knowing employee’s personal phone numbers?
A ‘soft phone‘ is an app which runs on your smartphone, tablet or desktop PC. This effectively means that the app has become a virtual device, operating in the same way as a standard phone attached to your larger phone system.
When hooked to a company-wide VoIP set up, employee’s phones behave just as if they were a standard device running from a company-wide telecoms set up. Users can pick up and transfer calls. Customers calling you get the same experience as they do phoning you on a traditional phone system. Your company Music on Hold, for instance, will play as normal. The customer will experience a phone call to your company, with no indication that the staff member in question is not using an ordinary desk phone sitting in one of your offices.
A company SIM card uses an existing mobile (or a newly bought one) and replaces the standard SIM with a company issued one. As an MVNO (Mobile Virtual Network Operator) our SIM Card Only Plans work with all available networks to ensure you always receive a signal. You no longer need to be tied to one of the big players. No matter where you are in the world, your SureVoIP® SIM will keep you in touch. When in the UK, it uses EE, O2 and Vodafone.
Businesses can then use mobile phones as part of an overall telecoms set up. The advantages are a vastly increased capability to stay in contact with staff in an easy, cost-effective way.
Companies with a lot of staff working overseas will find this a particularly attractive option.
We can also help with a third way to interpret ‘Bring Your Own Device’.
Many companies will have been through setting up a VoIP service before. After all, considering the cost savings and added features, it has to be an interesting option for most companies.
If you have existing VoIP-ready hardware, then this can be ‘adopted’ by any capable Provider. When done by SureVoIP®, this process involves automatically pushing end user configurations and settings to the phone, so there is no need to prepare the device to work as it should when integrating into the overall company-wide phone system.
Users do not have to spend hours fiddling with menus and buttons to set the phone up. IT departments are not flooded with calls which they don’t have the training or experience to help with. And the company benefits from an improved implementation time-frame, with less hassle and staff time lost.
So – to run through the whole Bring Your Own Device scenario:
1) There are many ways to utilise a BYOD approach to work for your company
2) Most VoIP Providers will be able to offer at least one option to facilitate this
3) The three most common ways are listed here.
If you are considering a ‘BYOD’ transition to a VoIP Provider, and wish to discuss which of the three options might work best for you, or to discuss your options in more detail, just get in touch.