Join us as we talk to Michael Mavroudis as part of the ClueCon weekly broadcast. See the whole broadcast at on the YouTube FreeSWITCH channel.

Our Founder and MD, Gavin Henry, starts his informative talk with a run-down of SureVoIP’s history, and gives the background to our story.

Some the most salient points come across as the conversation starts with a discussion about the UK infrastructure, and moves onto common problems and issues for UK VoIP Providers. The discussion finishes by analysing our current situation, and outlining our plans for the future.

Starting with how he became involved with IT Consultancy, and then VoIP in particular, Gavin Henry runs through how we progressed from a 2 server set up, to owning and managing our own independent network.

Born from the Consultancy set up by Gavin and two others, SureVoIP® was born from his desire to deliver high quality VoIP communications.

Starting with just a two server set up, we progressed to the one currently under-pinning our service today. SureVoIP® runs its own MPLS-enabled network, allowing it to remain independent, and to retain control and quality.

All equipment is doubly redundant, with peering to an extensive network of partners. SureVoIP® is a member of LINX, LONAP, IXScotland and IXManchester.

This means our connectivity customers have their traffic brought straight to our network, bypassing the public internet. If they take VoIP from us, then this receives priority, ensuring their phone calls are of the highest possible quality.

Having taken the time to build a resilient network suitable for delivering a genuine, business-critical service, SureVoIP® then started a long journey to build relationships with the big national players.

Working inconjunction with Ofcom and BT, we established our call routing, and negotiated the legislation involved.

What this means in practise is that SureVoIP® has moved up the food chain. We are now communicating with BT on a regulated level, discussing projects and contracts as equals.

From there on, it was the journey of developing and continually improving our services to our customers.

The most recent part of our journey is our move into mobile SIM cards.

With a SureVoIP® SIM card, users have the advantage of a fully free roaming SIM card, that will work with any of the main providers. No need to change SIM, swap phones, or miss calls when travelling. If (and when) the provider loses service, then your SureVoIP® SIM will switch to another Provider automatically.

The SIM card will operate as part of an overall VoIP system, so if you have a service with us then we can carry over many features to work with your mobile. This is predicted to be most beneficial to companies and corporations with large numbers of staff working out the office. Large staff deployments who requiring to communicate with the office or other staff members will benefit from using SureVoIP® SIMs.

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