24/7 emergency customer support and Christmas holidays 2017

The SureVoIP office will be closed for normal business on:

  • Monday 25th December
  • Tuesday 26th December
  • Monday 1st January
  • Tuesday 2nd January

There will be limited email only support on:

  • Wednesday 27th December
  • Thursday 28th December
  • Friday 29th December

We will re-open on Wednesday 3rd January 2018.

If you have an emergency support requirement you can use our 24/7 emergency customer support telephone number 01224 245012. SureVoIP partners can call the on call support engineers directly.

Please note: this is for extreme emergencies regarding loss of service, not sales. When you call this number you will be asked for your SureVoIP telephone number and/or account number by a helpdesk agent.

Process: The helpdesk will call our internal test number to check all inbound and outbound systems. If there are no problems detected you will be advised to restart your equipment and verify your internet connection. If you are still experiencing a problem and require immediate assistance which can not wait until normal business hours, a call will be placed to our on call support engineers. We will already be alerted of any serious problems on our core systems due to our automated 24/7 monitoring and will post information about the problem on our Service Status page and SureVoIP Twitter Service Status feed, so please check these first. Thanks and enjoy the holidays!

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