Traditionally, a person who tried to call you when you were busy left a message on the device they phoned you on. This is the way things have worked up to now, and the way most of us have become used to working.
But – is there a better way?
Using a VoIP service, there is.
Our two tiers of Hosted VoIP (both Basic and Fully Managed), and our Single User services include a better solution. We call it Voicemail to Email, and is an extremely handy feature included as standard with our business-grade VoIP services.
It allows callers to get their message to you in a more efficient way than the traditional message left on a device. As the message is left, the system automatically emails you to tell you a message has been left.
Not only that, but the email will also include an audio file which contains the message. No need to keep checking your various phones and devices, your notification will be automatic.
This is especially handy as some recent studies suggest most of us check our work emails on an almost continual basis. One US study cites the incredible figure of 4 hours per day spent checking emails! If you are anything like me, you will check every 10 minutes or so, just to keep up to date with ongoing issues and catch correspondence.
So, assuming I am roughly average (which may or may not be the case) then email is one of the best ways of getting a message to you.
The frequency at which we check for new messages, and the importance of email as a tool for business communications, means we perhaps prioritise this media above others.
Having messages sent to your email account also means you have them stored. You can easily create a folder for messages, and keep them as long as you wish.
Alternatively, you can create a folder on your PC, tablet, or smartphone, and store the records there. Find all your messages quickly and easily. Refer back if there is ever an issue or dispute, and find out exactly what was said.
An additional advantage of having messages sent to you is an improved reply time. As you are more aware of your messages, and they are sent to you in a more convenient way, your ability to respond is naturally improved. Take less time to respond, and have fewer people waiting for you to get back to them.
As your messages are stored away from the device, it means you can access these messages wherever you are. A bonus for those who work from home.