Dear all, I’m extremely happy to announce (if you haven’t already seen my bombardment of pics on LinkedIn, Twitter and Facebook) that SureVoIP won the ITSPA Award for Best Business ITSP (Medium Enterprise) 2016 (that’s in the whole of the UK!). SureVoIP – Best Business ITSP (Medium Enterprise) Winner 2016 It was a great afternoon in London. I knew there was a Highly Commended category, so was at least hoping for that, but when we won I couldn’t believe it. My speech went like this:
We’ve never won anything like this before, but I’d like to thank all our Customers, Resellers and Partners for trusting us as their VoIP service provider and for their business. I’d like to thank the SureVoIP Team for all their hard work and finally I’d like to place a special thank you to all Open Source software projects. Without them, no telecom company would be in business.
Cheesy, but true! Let’s not forget our news last month regarding the ITSPA Quality Mark and that we were also Finalists for Best Business ITSP (Corporate) and Best VoIP Infrastructure. So finally, thank you for trusting SureVoIP with your business communications service. Gavin. Notes: It was extremely tough competition, but the requirements were: Outline The company winning this category has provided the best all round voice service to medium size businesses. This company provides a good selection of business features, including multiple telephone numbers; call queuing as well as support for remote workers. Eligibility The Award is open to companies offering a VoIP service to medium size enterprises for more than 10 and less than 150 employees/seats. It must offer a full telephony service (including connectivity to and from the PSTN, using standard UK DID numbers and with access to the emergency services). Judging panel companies are not permitted to enter the application process. Entrance Requirements Entrants will be subject to a round of technical testing performed by Malden Electronics. Providing benchmark scores are met, the application will then proceed through the judging process based on the entrants written self-assessment. Scoring
- Business performance (25%) – This section should include details about how the service operates and how it has proven both popular with customers and successful for the business over the past twelve months. It should outline how it ensures the necessary business grade quality and resilience for Medium sized businesses and why it particularly provides value for companies of that size. Any details or information around how the business has grown in recent years are welcome.
- Innovation (25%) This section should outline how you differentiate your service to other competitors. It should also include details around new services launched and additional features integrated over the past twelve months.
- Customer Service (25%) This section should clearly outline the efforts the company provides to ensure excellent customer service. Details outlining the pre-sales approach to installation and in-life support and maintenance are required. An outline of your complaint handling procedures, your number portability policy and ways of communicating with the public (on your website or elsewhere) would be welcome.
- Case Study (25%) Provide a comprehensive example of how your service has been deployed successfully in practice over the past 12 months.