SureVoIP 24/7 Emergency Customer Support and Public Holidays

Due to public holidays in the UK the SureVoIP office will be closed for normal business on Friday 22nd & Monday 25th of April, Friday 29th April and Monday 2nd May.

If you have an emergency support requirement you can use our new 24/7 emergency customer support telephone number 01224 245012, which will be live on the Friday 22nd April. SureVoIP partners can call the on call support engineers directly.

Please note: this is for extreme emergencies regarding loss of service, not sales. When you call this number you will be asked for your SureVoIP telephone number and/or account number by a helpdesk agent.

Process: The helpdesk will call our internal test number to check all inbound and outbound systems. If there are no problems detected you will be advised to restart your equipment and verify your internet connection. If you are still experiencing a problem and require immediate assistance which can not wait until normal business hours, a call will be placed to our on call support engineers.

We will already be alerted of any serious problems on our core systems due to our automated 24/7 monitoring and will post information about the problem on our Service Status page and SureVoIP Twitter Service Status feed, so please check these first.

 

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.